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One Program That Replaced Multiple Tools
What do you like best about the product?
Simplifies into one program what previously took multiple tools
What do you dislike about the product?
Has solved many problems, simplified programs
What problems is the product solving and how is that benefiting you?
Improve efficiency with automated IT operations
NinjaOne: The best RMM I've ever used
What do you like best about the product?
NinjaOne works and has the core features I would expect. I get the ability to remote into all the devices in my fleet, robust scripting, and plenty of built-in automations to get off the ground fast. I really enjoy all the charts, diagrams, and information I get from endpoints. It makes it faster to diagnose problems and spot issues.
What do you dislike about the product?
I would say that my dislikes are exclusively missing features. I would like to be able to orchestrate automations on endpoints, like scheduled integration runs, but I would like to be able to target one of a pool of machines to perform the automation on. Currently my options are task scheduler on a machine, or I can use Azure functions.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us solve RMM-related issues, such as being able to support devices all over the US, being able to provide support anywhere. Additionally, it helps us solve fleet management issues, such as bulk automation, patching, software updates, etc.
Easy to Implement, Works Great for Daily Use
What do you like best about the product?
ease of use, easy to implement, and works well, use it every day
What do you dislike about the product?
Some features are complex and need to be studied
What problems is the product solving and how is that benefiting you?
Access to pc's, and patch management
Easy to Use Platform with an Amazing Support Team
What do you like best about the product?
Ease of use on the platform and the support / account team is amazing. Their monthly office hours are also incredibly helpful.
What do you dislike about the product?
The dojo can sometimes be hard to accurately search for issues / features / etc quickly
What problems is the product solving and how is that benefiting you?
We've automated a lot of small issue resolutions that were plaguing our endpoints. It has helped with rolling several service offerings (SaaS backup, endpoint backup, etc) into a single pane of glass so technicians aren't constantly signing into different portals to do their work.
NinjaOne: Great Functionality with Constant Improvements in the Pipeline
What do you like best about the product?
NinjaOne is a great platform for so many reasons. Currently functionality is great and there is always more useful functions in the pipeline. We use it everyday and it has great integrations with other tools we use in our software stack. The software itself is very easy to use and implement, plus everytime we have needed support the support team and our account manager have been very helpful.
What do you dislike about the product?
Honestly I have nothing that I dislike. It is one of our very best tools.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to manage all our MSP customer devices in a single easy to use application. Patching is automatically controlled so we do not have to worry about endpoints being out of date. Alerts are automatically sent to our PSA when issues are detected on endpoints, so we can follow up immediately. The inbuilt backups provide a reliable method of backing up our clients servers and Microsoft 365 Tenants so we do not need to use additional software.
Ninja Covers All Key SME IT Processes with Very Good Support
What do you like best about the product?
Ninja covers all the business processes and topics needed for day-to-day work in the IT department of SMEs. The support is also very good, and I usually get feedback within a few hours.
What do you dislike about the product?
The Cyber Security features and the integration with other MS products should be better, although Ninja One is working on improving the integration with Intune.
The integration with Azure AD Sync for end-user SSO isn’t very good, and the user data is not being synchronized correctly.
The integration with Azure AD Sync for end-user SSO isn’t very good, and the user data is not being synchronized correctly.
What problems is the product solving and how is that benefiting you?
We now have more time to focus on creating value instead of getting stuck on repetitive tasks, and we’re also saving money. Previously, we used other providers for this.
Easy to Use, Feature-Complete, and Backed by a Great Community
What do you like best about the product?
Its easy to use.
It has all functions we need.
Great Community in web and Discord.
Very good help and knowledgebase.
It was usefull for us from day one.
It has all functions we need.
Great Community in web and Discord.
Very good help and knowledgebase.
It was usefull for us from day one.
What do you dislike about the product?
It is difficult to intigrate an existing Bitdefender Setup.
Onboarding of new devices is manual work for us.
Onboarding of new devices is manual work for us.
What problems is the product solving and how is that benefiting you?
Endpoint Management, patch and software delivery. Saves a lot of time. Automatic pre or post upgrade scripts.
Makes Keeping Things Updated a Breeze
What do you like best about the product?
Ninja One has continued to make keeping our machines secure an absolute breeze, especially as things start to pick up elsewhere. Being able to rely on it to push the most important updates, and not having to continuously check makes me a lot more productive with my time both in and out of Ninja One. The ease of adjusting the scanning updated for both windows updates & software has been vital in making sure our team members don't get blocked, or of course, get that popup requesting a restart.
What do you dislike about the product?
I would love more robust information regarding windows updates, and potentially a direct link to Ninja One's review/reliability of each KB? I often find myself looking up each KB individually in the KB-catalogue
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our biggest problem of Patch management. With it, we can push and prevent typical Windows updates as needed.
Simple Dashboard, Quick Patch Management!
What do you like best about the product?
The number one feature I like is the simplicity of the dashboard. It's easy to update and uninstall patches, and the remote management is easy to use. It allows me to get in and do patches quickly. I think reporting is also pretty straightforward and easy.
What do you dislike about the product?
I wish it could match or validate CIS controls and cyber security frameworks better. The initial setup was also quite challenging, I'd rate it about a three or four out of ten.
What problems is the product solving and how is that benefiting you?
NinjaOne makes remote management easy, even for off-network computers. I like the dashboard's simplicity, and it's easy to update and uninstall patches. The reporting is straightforward too. It allows me to get in and do patches quickly, which is a big advantage.
Powerful Monitoring and Management, but Per-Device Alerts and Weak Patch Management Limit Control
What do you like best about the product?
Powerful monitoring and management capabilities
easy-to-use platform
integrates with ticketing system
easy-to-use platform
integrates with ticketing system
What do you dislike about the product?
Not able to run alerts/logs based on locations or organizations, everything is per-device only
patch management is weak since it is based solely on windows reg keys. Emergency OOB updates can bypass our settings and forcibly reboot critical devices, so we are forced to patch servers with an alternate system
patch management is weak since it is based solely on windows reg keys. Emergency OOB updates can bypass our settings and forcibly reboot critical devices, so we are forced to patch servers with an alternate system
What problems is the product solving and how is that benefiting you?
RMM
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