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Easy to Use with Great Device Visibility and Patching Management
What do you like best about the product?
Ease of use, access to the engineering/training calendar to help my staff familiarise themselves with the platform. Visibility of our devices and management of patching.
What do you dislike about the product?
Can be a little difficult to navigate at times when I need to run what seems to be a basic report. Sometimes I ahve to create variables and rules that should be part of the product already.
Navigating between screens is sometimes hard - I create filters and nest further through patches, and to get back is a pain as I have to recreate the filters. Could be a lack of knowledge, though.
Navigating between screens is sometimes hard - I create filters and nest further through patches, and to get back is a pain as I have to recreate the filters. Could be a lack of knowledge, though.
What problems is the product solving and how is that benefiting you?
Understanding our device exposure (vulnerabilities), understanding what patches need to be applied and any out of date devices. Generally helping to understand whether users really do need new machines, more RAM etc by monitoring their device resource availability.
Reliable, intuitive, and constantly evolving
What do you like best about the product?
A tool that works very reliably and is intuitively operable. It is continuously developed and regularly receives new functionalities. Technical support is included in the price and is very competent.
What do you dislike about the product?
the price increases every year, the invoicing is very confusing.
What problems is the product solving and how is that benefiting you?
The client management inside and outside the location is provided very easily.
All-in-One Toolset: Patching, Ticketing, Remote Desktop, Backup & More
What do you like best about the product?
That they over a variety of tools. Patching, ticketing, remote desktop, backup, etc.
Great customer service.
Great customer service.
What do you dislike about the product?
It's still under development. Some features are half way done in the ticketing side.
What problems is the product solving and how is that benefiting you?
Patching, SaaS backup, Ticketing System.
I like how it all integrates and works together under one system.
I like how it all integrates and works together under one system.
Great feature set with great competitive pricing
What do you like best about the product?
I like that NinjaOnes RMM provides a very good feature set with a competitive price. The remote support software works very well and I like that macOS and Linux are supported (even tho it's more limited than Windows ofc).
I've also wanted to mention that the Agent that has to be installed on the devices never had an issue and also doesnt eat up the RAM & CPU of the devices, in that sense it moves quite like a Ninja. :)
I've also wanted to mention that the Agent that has to be installed on the devices never had an issue and also doesnt eat up the RAM & CPU of the devices, in that sense it moves quite like a Ninja. :)
What do you dislike about the product?
Not really a 'disklike', however they could have some more built-in automations for at least Windows.
What problems is the product solving and how is that benefiting you?
Our company needed a RMM software (we also considered MDM solutions, which NinjaOne also provides, however it's not what we need) in which we could monitor our devices and do some 'basic' stuff (encryption, scripts, alerts (e.g. unwanted software installed, looking @ oracles software and their ****** licenses for example)). NinjaOnes RMM suits our needs at the moment, if we do more MacOS & Mobile stuff we are also considering enabling MDM for these devices. I also like NinjaOnes Patching, which is easy to configure and use.
NinjaOne has become the CORE of our MSP stack
What do you like best about the product?
NinjaOne strikes the perfect balance between power and simplicity. The platform is genuinely easy to use — the interface is clean, fast, and intuitive, so technicians can jump in daily without friction. Implementation was straightforward, with agents deploying smoothly across mixed environments and policies easy to standardize.
Customer support is another standout: responses are fast, knowledgeable, and actually helpful, which is rare in the RMM space. We use NinjaOne constantly throughout the day because it centralizes so many functions: monitoring, patching, automation, remote access, scripting, and asset management. Despite having a large feature set, everything feels cohesive rather than bolted on. Integrations with PSA, documentation, security tools, and especially the built‑in Bitdefender integration are simple to configure and work reliably, which reduces operational overhead for our MSP.
Customer support is another standout: responses are fast, knowledgeable, and actually helpful, which is rare in the RMM space. We use NinjaOne constantly throughout the day because it centralizes so many functions: monitoring, patching, automation, remote access, scripting, and asset management. Despite having a large feature set, everything feels cohesive rather than bolted on. Integrations with PSA, documentation, security tools, and especially the built‑in Bitdefender integration are simple to configure and work reliably, which reduces operational overhead for our MSP.
What do you dislike about the product?
No real dislikes. NinjaOne is evolving quickly, and most of the features we’d love to see are already on their roadmap or in development.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes the core functions our MSP relies on: monitoring, patching, automation, remote access, and endpoint management. Instead of juggling multiple tools, our technicians work from a single, fast interface that gives real‑time visibility into every client environment. Automated patching and alerting reduce reactive tickets, while scripting and policy‑based automation let us standardize processes across all customers.
The biggest benefit is efficiency — we resolve issues faster, prevent more problems proactively, and support more endpoints without increasing headcount. That directly improves client satisfaction and gives us the operational scale we need as an outsourcing MSP.
The biggest benefit is efficiency — we resolve issues faster, prevent more problems proactively, and support more endpoints without increasing headcount. That directly improves client satisfaction and gives us the operational scale we need as an outsourcing MSP.
All-in-One Ticketing & Remote Access, but Merging Can Be Unreliable
What do you like best about the product?
Ticketing and remote access tools all in one portal
What do you dislike about the product?
merging can be a mess. Sometimes jobs wont merge correctly or just merge without warning
What problems is the product solving and how is that benefiting you?
Ticketing and remote access tools all in one portal
NinjaOne’s Frequent Updates and User-Driven Improvements
What do you like best about the product?
The NinjaOne development team regularly release new updates based on user feedback including new features as well as updates to existing features. Ninja One allows us to manage thousands of endpoints efficiently at a reasonable price point.
What do you dislike about the product?
Remote device chat feature can only be used once a remote session has been established and there is no chat history log.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to provide remote support more efficiently including the ability to provide proactive support by using the scripting feature. We can also provide "back stage" support which often negates the requirement to interrupt end user device use.
Ninja One Review.
What do you like best about the product?
NinjaOne is an intuitive, reliable, and well-designed RMM platform that makes device management straightforward.
The interface is easy to navigate. Patch management, monitoring, and scripting are particularly strong, and the automation capabilities help save a significant amount of time on repetitive tasks.
Ninja Remote is a robust remote access tool with almost all of the features that you require.
Its remote access to command line and PowerShell can make fixing problems invisible to the end user, I able able to run administrator tasks as the user without giving them access to CMD or PowerShell.
The interface is easy to navigate. Patch management, monitoring, and scripting are particularly strong, and the automation capabilities help save a significant amount of time on repetitive tasks.
Ninja Remote is a robust remote access tool with almost all of the features that you require.
Its remote access to command line and PowerShell can make fixing problems invisible to the end user, I able able to run administrator tasks as the user without giving them access to CMD or PowerShell.
What do you dislike about the product?
The Backstage Remote feature could use some improvement. While it’s a useful concept, it doesn’t always feel as smooth or as fully featured as other remote or background management tools.
What problems is the product solving and how is that benefiting you?
Ninja One does the following services very well for us.
Remote Access
Patch Management
Monitoring
Backups
Remote Access
Patch Management
Monitoring
Backups
Clear and fast RMM with strong remote maintenance
What do you like best about the product?
NinjaOne offers a very simple, fast, and clear user interface. The implementation can also be carried out quickly and easily thanks to the various options for agent distribution.
The available tools support me very well in everyday IT tasks: from automatic update distribution to automated problem solving via scripts, all the way to the integrated remote maintenance tool.
The support is also great. You can tell that the provider values close and reliable customer support. We wanted
The available tools support me very well in everyday IT tasks: from automatic update distribution to automated problem solving via scripts, all the way to the integrated remote maintenance tool.
The support is also great. You can tell that the provider values close and reliable customer support. We wanted
What do you dislike about the product?
There is little that bothers me about NinjaOne.
I would still describe the ticket system as having room for improvement. It already offers a comprehensive range of functions, but it cannot yet compete with a fully-fledged ticket system. For example, I miss the ability to send emails to people who are not listed as ticket requesters, such as when external people are brought in for clarification.
Additionally, I would like to see improvements in the BitDefender Gravity Zone integration. More details or more direct functions in the event of an alert from NinjaOne would be useful here. It would also be desirable for the corresponding agent in the Gravity Zone console to be automatically removed when the NinjaOne agent is removed.
I would still describe the ticket system as having room for improvement. It already offers a comprehensive range of functions, but it cannot yet compete with a fully-fledged ticket system. For example, I miss the ability to send emails to people who are not listed as ticket requesters, such as when external people are brought in for clarification.
Additionally, I would like to see improvements in the BitDefender Gravity Zone integration. More details or more direct functions in the event of an alert from NinjaOne would be useful here. It would also be desirable for the corresponding agent in the Gravity Zone console to be automatically removed when the NinjaOne agent is removed.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of lack of overview and centralized management of IT systems for us. With NinjaRMM, we finally have clear transparency about which systems are in use and how they are managed. In combination with remote access, automated patch management, ticket integration, and script distribution, support and maintenance tasks can be implemented much more efficiently and in a more structured manner.
Needs Better Reporting
What do you like best about the product?
i like the ninja one where it auto updates drivers and window updates
What do you dislike about the product?
There are still not enough reports, and the support is not very knowledgeable about the software
What problems is the product solving and how is that benefiting you?
Right now, we are working on sentinel one need help with the exclusion list. we are canceling sentinel on december
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