External reviews
3,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Switching from N-Able to NinjaOne has been one of the best decisions we’ve made for our IT operation
What do you like best about the product?
Switching from N-Able to NinjaOne has been one of the best decisions we’ve made for our IT operations. The difference was immediately noticeable — NinjaOne feels modern, faster, and far more intuitive. The clean interface and responsive design make managing endpoints, monitoring systems, and automating tasks much simpler compared to the clunky and outdated feel of N-Able.
What I like best about it is how streamlined and intuitive the platform is. Everything from patch management and device monitoring to remote access and automation is managed in one clean interface. It’s simple enough to pick up quickly, yet powerful enough to handle complex environments.
The automation tools are a huge time-saver — I can schedule patches, run scripts, and resolve issues automatically without constant manual oversight. The remote management features are equally impressive; being able to access and troubleshoot devices instantly (even in the background) makes supporting users incredibly efficient.
What I like best about it is how streamlined and intuitive the platform is. Everything from patch management and device monitoring to remote access and automation is managed in one clean interface. It’s simple enough to pick up quickly, yet powerful enough to handle complex environments.
The automation tools are a huge time-saver — I can schedule patches, run scripts, and resolve issues automatically without constant manual oversight. The remote management features are equally impressive; being able to access and troubleshoot devices instantly (even in the background) makes supporting users incredibly efficient.
What do you dislike about the product?
While NinjaOne is an excellent platform overall, there are a few areas that could be improved. The report customisation options can feel a bit limited — sometimes I want more flexibility in creating detailed, tailored reports without having to export data elsewhere.
Also, the alert management system can get noisy if not carefully tuned. It would be great to have smarter filtering or AI-based prioritization to reduce unnecessary notifications.
Also, the alert management system can get noisy if not carefully tuned. It would be great to have smarter filtering or AI-based prioritization to reduce unnecessary notifications.
What problems is the product solving and how is that benefiting you?
NinjaOne has solved several key challenges we faced with endpoint management and overall IT efficiency. Before switching, we struggled with slow patching, inconsistent monitoring, and too much manual work. Now, everything is automated and centralized.
NinjaOne’s automated patch management keeps all devices secure and up to date without constant oversight, which has drastically reduced vulnerabilities and compliance issues. The real-time monitoring and alerting mean we can detect and resolve problems before users even notice them.
The platform also saves a lot of time with background management and scripting, allowing us to fix issues remotely without interrupting end users. This has improved both team productivity and user satisfaction.
Overall, NinjaOne helps us work smarter — fewer manual tasks, faster response times, and better visibility into every system we manage. It’s made our IT environment more secure, efficient, and predictable.
NinjaOne’s automated patch management keeps all devices secure and up to date without constant oversight, which has drastically reduced vulnerabilities and compliance issues. The real-time monitoring and alerting mean we can detect and resolve problems before users even notice them.
The platform also saves a lot of time with background management and scripting, allowing us to fix issues remotely without interrupting end users. This has improved both team productivity and user satisfaction.
Overall, NinjaOne helps us work smarter — fewer manual tasks, faster response times, and better visibility into every system we manage. It’s made our IT environment more secure, efficient, and predictable.
Reliable and Efficient IT Management with Great Support
What do you like best about the product?
I like NinjaOne for its intuitive, centralized dashboard that makes monitoring and managing IT assets effortless. Its automation features save time by streamlining patch management, alerts, and device maintenance, while its responsive customer support and seamless integration across different operating systems make it even more reliable.
What do you dislike about the product?
While NinjaOne is a powerful and user-friendly platform, some advanced customization options can feel a bit limited.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me streamline IT management by automating updates, monitoring, and device maintenance from one central platform. This saves me time, reduces errors, and ensures all systems stay secure and up to date.
Centralized Management & Time-Saving Automation, But Extra Features Cost More
What do you like best about the product?
What I find most helpful about Ninja One is its centralized interface, which allows us to monitor and manage all our endpoints in one place. The automation workflows and patch management tools have saved us hours of work.
What do you dislike about the product?
Every feature we want to add come with extra costs, but I find it correct if well preprared with a business plan.
What problems is the product solving and how is that benefiting you?
Before using it many maintenance and troubleshouting task were manual and time consuming.
The Ultimate One-Stop Shop for Endpoint Management
What do you like best about the product?
One stop shop for all your endpoint management needs.
What do you dislike about the product?
We have been using NinjaOne for few months now, no isses so far.
What problems is the product solving and how is that benefiting you?
Very easy to manage endpoints and assist users in this new Work From Home culture.
Great System Visibility, But Reporting Needs Improvement
What do you like best about the product?
What I like best about NinjaOne is being able to know what is going on with user systems in the environment. My team and I can make corrective actions on a user's system right then.
What do you dislike about the product?
Need better reporting features so that I can provide status updates quicker
What problems is the product solving and how is that benefiting you?
We have users that work remote and NinjaOne is solving how we can remote into a user's system fix their problem immediately.
Efficient Patching & Remote Access, but Documentation Needs Clarity
What do you like best about the product?
I really appreciate the patching process for both applications and Windows updates. It provides all the necessary information in a single pane of glass, and I also like how it allows me to remotely access someone's computer with just one click.
What do you dislike about the product?
At times, I find the documentation to be unclear. For instance, I've encountered issues when working with Custom Fields, particularly regarding how they interact with devices and locations within my organization.
What problems is the product solving and how is that benefiting you?
Quickly can tell if devices are not patched. Also, ensuring that machines are patched and giving the user appropriate time/prompting to close down work and reboot.
Effortless Remote Support, Would Love Built-In Chat Feature
What do you like best about the product?
It is incredibly easy to connect to an end-user's computer and help them quickly and efficiently. We were able to implement our instance, create all of our technician accounts, and role out the software in a day. Once we were up and running, our technicians have fallen in love with it and are constantly finding new things that make their life easier when supporting our staff.
I personally love remote system level PowerShell and command prompt ability. This is a huge time saver. I've seen our technicians build out a ton of automations to fix running services, install software, clear print queue issues, etc. Before Intune had built LAPS support for the Mac, we had created a shell script that would create a LAPS account, set a password, and display it in the activities panel. This made it incredible easy for us to securely manage our Macs the same way we manage our Windows Devices.
I personally love remote system level PowerShell and command prompt ability. This is a huge time saver. I've seen our technicians build out a ton of automations to fix running services, install software, clear print queue issues, etc. Before Intune had built LAPS support for the Mac, we had created a shell script that would create a LAPS account, set a password, and display it in the activities panel. This made it incredible easy for us to securely manage our Macs the same way we manage our Windows Devices.
What do you dislike about the product?
Minor quibble, but having the ability to start a chat with a user whose computer has the ninja client installed would be incredibly useful. Hello Mr. User, I'm available to connect and help you with your issue. Is now a good time?
What problems is the product solving and how is that benefiting you?
It's giving us the tools to quickly and easily connect and solve problems for our staff.
Being able to chat during a support session is a great feature.
We can create automations and apply them to computers to solve problems before they become complaints.
Remote registry, remote powershell (admin), and being able to view Bitlocker keys are all great tools that help enable our team.
Being able to chat during a support session is a great feature.
We can create automations and apply them to computers to solve problems before they become complaints.
Remote registry, remote powershell (admin), and being able to view Bitlocker keys are all great tools that help enable our team.
Effortless Patch Management and Outstanding Customer Support
What do you like best about the product?
I like how easy it to use the patch managment policies and the fast execution of pushing packages. There customer sucuess team is always spot on and are eager to help with any issues you may encounter.
What do you dislike about the product?
Nothing this product works as expected and is a great supplment to intune.
What problems is the product solving and how is that benefiting you?
Intune is slow to push packages on zerodays and i use this tool to push and getting reporting to our executive team.
Constantly Improving Platform with Great Tools and Easy Access
What do you like best about the product?
The ease of access and the tools that they provide. They are constantly improving the platform with new features. Some features we wanted have now been implemented.
What do you dislike about the product?
Nothing as of yet, Ninja has been great.
What problems is the product solving and how is that benefiting you?
Patch management, remote monitoring and remote access to our devices.
Super Easy to Use with Excellent Support, Just Wishing for More Advanced Features
What do you like best about the product?
Ease of use. very simple and customer service is very helpful.
What do you dislike about the product?
nothing negative except i would like it to be more complex.
What problems is the product solving and how is that benefiting you?
we keep better tabs on our workforce and manage our servers more easily.
showing 751 - 760