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Great Functionality and Outstanding Support from Carla, Our AM, and Gerd
What do you like best about the product?
Functionality and the team supporting Carla Our AM is great and so is Gerd
What do you dislike about the product?
nothing just wish your DRAAS solution was avalible right now
What problems is the product solving and how is that benefiting you?
Over all great solution but the intergration with sentinel one and the reporting for customers has been a game changer for us
Easy Interface and Remote PC Management That Saves Travel Time
What do you like best about the product?
Ninja comes equipped with an easy to use interface, options for managing PCs remotely, saving crucial travel time that can be used in more efficient ways onsite. I use ninja almost everyday to manage our virtual machines, check backups are running as they should and to support customers in any troubles they have, even if they are in another building.
What do you dislike about the product?
I haven't got anything bad to say, little interface issues here and there, I sometimes wish for there to be a "connect button" rather than having to go through connection options.
What problems is the product solving and how is that benefiting you?
Its solving the problems such as losing time, walking from site to site/ room to room to sort each IT issue, compared to just remoting to each device from the office. If someone comes to the office and I am out, this means they have wasted their time, with ninja, I can be in the office a lot more of the time, allowing to see staff that want to find me.
Simple UI and Robust Features for IT Departments Everywhere
What do you like best about the product?
The simplicity of the user interface and robust feature set. We can very easily push out custom scripts to install/uninstall software which are very helpful in our environment. Being able to set up tiered policies is very useful for testing and seperating out different departments such as IT from the rest of the workforce. This is a product we use every day and it has improved our team's efficiency dramatically.
What do you dislike about the product?
There isn't much I dislike about the product. It continues to improve and meets our expectations.
What problems is the product solving and how is that benefiting you?
It is giving us the ability to support our customers with the ticketing system. It also allows us to maintain our software and make sure to keep everything up to date.
Clean Dashboard and Powerful Automation for Patch Management and Backups
What do you like best about the product?
The dashboard is clean and easy to navigate, which makes it simple to monitor devices and reach key features quickly. NinjaOne really excels at automating routine tasks like patch management and backup monitoring, which saves a lot of time—especially in critical moments. The built-in backup options and security monitoring also help provide an all-in-one solution, so I don’t need to rely on multiple tools to cover the basics.
What do you dislike about the product?
While NinjaOne offers solid basic reporting, some users feel its advanced reporting and analytics capabilities fall short compared to other RMM tools. The options for customizing more detailed, in-depth reports can be somewhat limited, which may mean relying on third-party integrations to get deeper insights.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it incredibly easy to access an end user’s machine quickly, without requiring the user to go through multiple steps just to get a remote session started.
Smooth Remote Server & Device Management with Halo PSA Integration
What do you like best about the product?
It allows our company to manage and monitor servers and devices remotely in a smooth, reliable way, and we can integrate it into our Halo PSA. It also lets us remote onto customer machines without issues. Overall, we use it a lot as a company, and it fits well into our day-to-day workflow.
What do you dislike about the product?
Sometimes the remote function doesn’t work very well, and it can cause issues when remoting.
What problems is the product solving and how is that benefiting you?
It allows us to monitor all of our customers in one place.
Top-End Software for Easy Management of Endpoints and Tickets
What do you like best about the product?
Having all my devices in one place is really convenient, and it makes it much easier to keep everything organized. I also like that I can set up and run automation without much hassle using scripts, which keeps things flexible and straightforward. I use it all the time, and it’s very easy to work with different applications through Ninja’s API.
What do you dislike about the product?
Nothing really comes to mind. If I think hard about it, the only thing I can suggest is being able to middle-click a device name in a ticket so it opens that device’s page in a new tab. That way, I wouldn’t have to navigate away from the ticket I’m currently working on. It would be a small but nice quality-of-life improvement; aside from that, I don’t see anything I dislike.
What problems is the product solving and how is that benefiting you?
It allows us to manage and monitor endpoints across our business. It’s especially helpful when we need to connect to a client and see the issue for ourselves, even when we’re too far away to be there in person. Being able to reach our clients exactly when they need us, even if we’re out of hours, is a big help. The automated services also let us schedule changes in advance, which makes planning and follow-through much easier.
Strong Endpoint Verification and Scripting for Better Security
What do you like best about the product?
Verify all theactivity to contrast security incidents, execute scripts on th endpoints and verify the status of the endpoints
What do you dislike about the product?
That is necessary to know how to do what you want on the Ninja way
What problems is the product solving and how is that benefiting you?
Monitoring endpoints, connecting to them, execute scripts massvely
A Powerful All‑in‑One Platform that meets modern needs!
What do you like best about the product?
NinjaOne RMM is a well-designed remote monitoring and management platform that stands out with its simplicity, strong performance, and broad feature set. It feels likes it's built for modern IT teams and MSPs, providing a unified toolkit that covers everything from endpoint management to backup and patching, all within a single, intuitive interface.
One of NinjaOne’s biggest strengths is its core RMM functionality. Device monitoring is fast, reliable, and highly configurable, which helps us proactively spot and resolve issues before they affect our users. Real-time alerts, scripting, and automated remediation cut down on manual work and make day-to-day operations noticeably more efficient.
One of NinjaOne’s biggest strengths is its core RMM functionality. Device monitoring is fast, reliable, and highly configurable, which helps us proactively spot and resolve issues before they affect our users. Real-time alerts, scripting, and automated remediation cut down on manual work and make day-to-day operations noticeably more efficient.
What do you dislike about the product?
While NinjaOne RMM excels in many technical areas, its built-in ticketing system is one place where there’s still room to improve. For our team with straightforward ticketing needs, it works well enough and gets the job done, but it can start to feel restrictive compared with more mature, dedicated ITSM platforms.
What problems is the product solving and how is that benefiting you?
It's helping us automate patching for our customers and gives us the chance to offer then additional services like MDM management and cloud backups which adds value to our service we provide.
Super Easy to Use, Great Interface, and Fantastic Playbooks
What do you like best about the product?
Super easy to use, great interface, unlimited support, fantastic playbooks.
Easy to install and implement and integrates with our Halo system.
Easy to install and implement and integrates with our Halo system.
What do you dislike about the product?
Installer package is just via an MSI and has no code, I guess this is encoded inside; but, anyone that has it basically has access.
What problems is the product solving and how is that benefiting you?
It is our main RMM tool and helps manage our assets, patch management and access endpoints with ease.
Works Well for Endpoints, but Server Update Reporting Is Unreliable
What do you like best about the product?
Seems to work as expected for user end points. Fairly easy to setup and use.
What do you dislike about the product?
Does not work at all as one would expect for servers. It constantly reports updates have been applied and installed, but isnt the case on the actual server.
What problems is the product solving and how is that benefiting you?
We have been able to automate our user endpoint management without many issues. We also use it to deploy different pieces of software and that works as expected.
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