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4,102 reviews
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Intuitive and Informative
What do you like best about the product?
NinjaOne is reliable and generally intuitive.
What do you dislike about the product?
Not much by way of downside. A little costly perhaps.
What problems is the product solving and how is that benefiting you?
NinjaOne is awesome for the information it provides to me and the ease for me to connect remotely to machines having issues.
Easy to Use and continuously gets better!!
What do you like best about the product?
NinjaOne stands out as a mature and intuitive RMM solution that effectively serves both internal IT teams and MSPs without sacrificing depth or stability. Its modern interface significantly accelerates onboarding and simplifies complex tasks, allowing staff to focus on strategic initiatives rather than tool mechanics. The platform's reliability is unmatched by its responsive, friendly, and highly knowledgeable support team, which ensures rapid resolution for any operational issues. By streamlining patch management, scripting, and reporting, NinjaOne transforms IT operations from reactive fire-fighting to proactive strategic planning. Ultimately, it is a highly recommended investment for organizations prioritizing user experience, scalability, and a genuine vendor partnership.
What do you dislike about the product?
While the platform is robust, there are minor features that could benefit from further refinement; however, given the vendor's active update cycle, these gaps are expected to be addressed swiftly. To ensure a seamless procurement process, it is highly advisable to clarify upfront which capabilities are included in the base license versus those that require add-on modules or separate fees. This due diligence prevents unexpected costs and ensures the initial investment aligns perfectly with your organization's specific requirements.
What problems is the product solving and how is that benefiting you?
I migrated to NinjaOne from a competing solution primarily to leverage their aggressive innovation cycle, which delivers frequent, high-value updates that directly align with our evolving operational demands. Unlike our previous provider, NinjaOne consistently introduces features that solve real-world problems for my team, rather than adding unnecessary bloat. This continuous improvement strategy has transformed our workflow, granting us immediate access to cutting-edge capabilities that enhance both efficiency and security. Ultimately, the platform's responsiveness to user feedback has established it as a strategic partner that grows in value alongside our organization.
Powerful automations and simple connection with the teams
What do you like best about the product?
I like that it allows creating automations and connecting to the teams easily.
What do you dislike about the product?
I cannot copy data from one computer to another.
What problems is the product solving and how is that benefiting you?
Automation of operating system updates.
NinjaOne Keeps Getting Better with Excellent Support and Training
What do you like best about the product?
What I appreciate most about NinjaOne is their continued commitment to improving the platform through regular feature enhancements and ongoing development. It’s clear the product is actively evolving to meet customer needs.
I also value the level of support NinjaOne provides. When assistance is needed, I can quickly reach knowledgeable staff who offer expert guidance and practical solutions. Additionally, the Zoom-based training sessions are extremely helpful, as they provide deeper insight into both existing capabilities and features we may not yet be fully utilizing, allowing our team to get more value from the platform.
I also value the level of support NinjaOne provides. When assistance is needed, I can quickly reach knowledgeable staff who offer expert guidance and practical solutions. Additionally, the Zoom-based training sessions are extremely helpful, as they provide deeper insight into both existing capabilities and features we may not yet be fully utilizing, allowing our team to get more value from the platform.
What do you dislike about the product?
At this time, there isn’t anything I strongly dislike about NinjaOne. Overall, the platform has been reliable and continues to meet our needs well.
If I were to note an area for improvement, it would be the NinjaOne Android app. While I greatly appreciate having a mobile app available, I have experienced some usability issues related to dark mode on Android. These appear to be minor UI inconsistencies, but addressing them would further improve the mobile experience.
If I were to note an area for improvement, it would be the NinjaOne Android app. While I greatly appreciate having a mobile app available, I have experienced some usability issues related to dark mode on Android. These appear to be minor UI inconsistencies, but addressing them would further improve the mobile experience.
What problems is the product solving and how is that benefiting you?
NinjaOne effectively addresses several core IT challenges by serving as our primary ticketing system and remote access tool. It enables us to manage support requests efficiently while providing reliable remote connectivity for troubleshooting and user support.
Additionally, NinjaOne plays a critical role in server and endpoint management by helping ensure systems remain up to date and by proactively alerting us to potential issues. This visibility allows us to identify and resolve problems earlier, reduce downtime, and maintain a more stable and secure environment overall.
Additionally, NinjaOne plays a critical role in server and endpoint management by helping ensure systems remain up to date and by proactively alerting us to potential issues. This visibility allows us to identify and resolve problems earlier, reduce downtime, and maintain a more stable and secure environment overall.
Simple Effective and Cost Effective
What do you like best about the product?
NinjaOne's ease of implementation was very simple. The configuration, integration and deployment was very straight forward. Having the ability to manage all systems across the enterprise with out bloated software makes using Ninja a breeze to maintain. The software is a core component for our support team and they are using it daily to support our end users.
What do you dislike about the product?
One area I am unhappy with is the integration with Onelogin using SCIM. We have been on hold for over a year without a solution.
What problems is the product solving and how is that benefiting you?
We are able to deploy critical security patches in a breeze with effective reporting. Also, I have used Ninja RMM to access a server to troubleshoot a firewall that is not connecting to a Site to Site VPN properly.
Best tool to have
What do you like best about the product?
Ease of use, manageability and fast connection.
What do you dislike about the product?
Extra services available but not mentioned as extra pay. Update restart are often bypassed by microsoft and hard to manage restarts on office hours.
What problems is the product solving and how is that benefiting you?
remote scripts to fix issues. fast updates
Time-Saving Automation and Reliable Patching Across OS and Third-Party Apps
What do you like best about the product?
Automation and scripting that actually saves time, Reliable patching across OS and third-party apps
What do you dislike about the product?
Honestly, there’s nothing bad to say. NinjaOne does exactly what it promises, does it well, and doesn’t get in the way.
What problems is the product solving and how is that benefiting you?
NinjaOne helps support SOC standards by providing centralized monitoring, visibility, and consistent device management across the environment. It enables effective scripting and automation, allowing routine tasks and remediation to be handled quickly and reliably.
Incompatibility with many apps and concerns about data collection
What do you like best about the product?
There are a multitude of resources that, in my experience, are not useful, and furthermore, the group policy seems unclear to me.
What do you dislike about the product?
Incompatibility with many applications and collect data
What problems is the product solving and how is that benefiting you?
I updated Windows and saved the cost of licenses.
NinjaOne my positive experience.
What do you like best about the product?
I find Ninja one greatly helpful in managing my ticket load, navigating to what needs to be done and understanding the SLA's that are possible using this software, I find it great how easy it is to make use of installers and get the program onto end user devices in order to monitor and provide assistancance, So fare when i've had to interact with NinjaOnes support they've been patient and willing to assist where possible, I use this daily along with teh whole of my team, it has integrated within our works ecosystem perfectly and easily.
What do you dislike about the product?
It would be really cool to see further built-in scripting options for the software as well as some more options for supporting Linux. However, currently as a platform its hard to fault it.
What problems is the product solving and how is that benefiting you?
Ninja one is helping and benefiting me by offering an easy way to remote on and assist users with their issues, it is great for this.
The best RMM Suite I have used
What do you like best about the product?
I really appreciate the wide range of features and integrations that NinjaOne offers, with its patching functionality standing out in particular. I also find the tool very easy to use, and the customer support team has been consistently helpful and responsive whenever I’ve needed assistance.
What do you dislike about the product?
I guess they could offer native support for more third-party integrations.
What problems is the product solving and how is that benefiting you?
We use NinjaOne to manage our endpoints and deploy patches across all of them. We’ve also set up monitoring alerts for each endpoint, and those alerts integrate with our third-party ticketing system, which helps us keep everything organized and respond quickly when issues come up.
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