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The perfect script deployment solution
What do you like best about the product?
I like the script deployment the most, it is super handy to be able to have global scripts to deploy. I use it everyday and it is so easy to use.
What do you dislike about the product?
I dislike the installation method sometimes. It can make it quite hard to bulk deploy on machines but I think that is more to do with the PCs itself rather than Ninja.
What problems is the product solving and how is that benefiting you?
Changing how some of the group policies work and how Maintenance mode works.
NinjaOne Review
What do you like best about the product?
Great company and great product, works smoothly and great UI.
What do you dislike about the product?
The folder transfer system can be very slow at times.
What problems is the product solving and how is that benefiting you?
Patching and connecting to machines
A comprehensive and efficient tool for IT management and support
What do you like best about the product?
The application stands out for its versatility. It allows you to create policies for the teams, review the company's devices along with their characteristics, and access them remotely in seconds.
The ease of integration into our organization has been simple and quick. On a technical level, it is a very intuitive tool, which has significantly reduced the team's training time.
Additionally, NinjaOne has become a key component for customer support, as it allows us to diagnose and resolve issues quickly and efficiently. It is a tool we use daily and has notably improved the quality and speed of the service we offer.
The ease of integration into our organization has been simple and quick. On a technical level, it is a very intuitive tool, which has significantly reduced the team's training time.
Additionally, NinjaOne has become a key component for customer support, as it allows us to diagnose and resolve issues quickly and efficiently. It is a tool we use daily and has notably improved the quality and speed of the service we offer.
What do you dislike about the product?
So far I haven't found any dark spots; I keep testing the application.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes device management and technical support on a single platform. It allows proactive monitoring, patch management, remote access, and task automation, which reduces incidents, response times, and manual work.
This benefits me because I have greater visibility and control of the environment, I can solve problems faster, prevent failures before they affect users, and dedicate more time to higher-value tasks.
This benefits me because I have greater visibility and control of the environment, I can solve problems faster, prevent failures before they affect users, and dedicate more time to higher-value tasks.
Clear central management with many useful features and integrations
What do you like best about the product?
Central administration that is clearly designed and understandable for everyone. Many features and integrations are offered that are useful. The constant expansion is great. The setup and management are extremely easy.
What do you dislike about the product?
The license evaluation is not transparent at all, there is no way to obtain information through the portal.
What problems is the product solving and how is that benefiting you?
Constant monitoring and support from afar.
NinjaOne RMM: All-in-One Package with Best-in-Class Patching
What do you like best about the product?
Ninja ones RMM is an all in one package, in my view the patching is second to none.
What do you dislike about the product?
Nothing, it does what it says and it does it well.
What problems is the product solving and how is that benefiting you?
Vulnerabilities within the organisation.
Very good patch management, clear automation, and great support
What do you like best about the product?
Very good patch management: Problems can be identified directly, and automation is simple and clear. Additionally, I find it very practical that all information about my clients and servers is presented on a single page. All systems are well documented. The support from NinjaOne is great.
What do you dislike about the product?
When migrating servers in a Hyper-V failover cluster, they are initially displayed as offline. This should be improved so that the systems appear correctly as online immediately after the migration.
What problems is the product solving and how is that benefiting you?
Even in a small IT team, NinjaOne noticeably simplifies daily work. Many tasks can be organized more clearly, which provides relief in everyday life.
Easy to Sell, Fast to Deploy, and Delivers Value Quickly
What do you like best about the product?
From a Sales Director perspective, what I like best about Ninja is how easy it is to sell and how quickly customers see value. The platform is clean, intuitive, and fast to deploy, which shortens sales cycles and reduces friction during demos. Commercially, the pricing model is predictable and scales well, making it easier to position against competitors without lengthy justification. Most importantly, Ninja delivers consistent performance and strong customer satisfaction, which translates directly into renewals, upsell opportunities, and long-term trust.
What do you dislike about the product?
Simplicity can sometimes work against it in complex enterprise conversations
What problems is the product solving and how is that benefiting you?
NinjaOne consolidates remote monitoring, management, patching, automation and endpoint control into one platform.
Simple device management with a modern interface and clear status information
What do you like best about the product?
Simple management and distribution of all devices in the network. Windows updates and software can be distributed with more or less effort. The interface is also contemporary, modern, and you are informed about the current status of the devices in a simple and straightforward way.
The support is also great, you can create a ticket with 2 clicks, book a meeting if needed, and receive immediate assistance.
The support sessions are also very straightforward and the atmosphere is very relaxed.
If you are familiar with scripting or engage with it, you can map virtually endless scenarios in Ninja.
The support is also great, you can create a ticket with 2 clicks, book a meeting if needed, and receive immediate assistance.
The support sessions are also very straightforward and the atmosphere is very relaxed.
If you are familiar with scripting or engage with it, you can map virtually endless scenarios in Ninja.
What do you dislike about the product?
Small disadvantage: Dojo and help articles are mostly in English. Also, the "exams" can only be taken in English. It would also be great if you could configure the certification so that only the topics you actually use are covered. More automation templates concerning the initial setup of a device would be great. For example, as soon as the agent is on, having the option to adjust power settings, disable the firewall, etc.
What problems is the product solving and how is that benefiting you?
With nearly 250 devices in the company, we were looking for a tool that would provide us with assistance regarding the status of the devices, the management of updates and patches, as well as with larger software installations. We were able to cover this to a large extent with Ninja.
Real-Time Monitoring & Alerts That Keep Us Ahead
What do you like best about the product?
Real time monitoring and alerts. It is important to know the moment something goes wrong.
What do you dislike about the product?
Really do not like the ticketing system. Its terrible
What problems is the product solving and how is that benefiting you?
I really love the custom results. They make it easier to understand.
Centralized Endpoint Management with Real-Time Monitoring and Remote Troubleshooting
What do you like best about the product?
NinjaOne has proven to be extremely valuable for endpoint management by enabling our organization to consolidate multiple IT processes into a single, centralized platform. Rather than relying on several separate tools for different IT functions, NinjaOne allows us to efficiently manage systems through one unified solution, reducing complexity and improving operational efficiency.
The platform’s real-time monitoring capabilities are particularly beneficial, as they provide immediate visibility into device performance and overall system health. We are able to conduct computer health checks, proactively identify potential issues, and implement automated workflows—all from a single, intuitive dashboard.
Additionally, NinjaOne’s remote troubleshooting functionality is one of its strongest features. It allows our IT team to securely access and resolve employee device issues remotely, eliminating the need for on-site visits and significantly reducing downtime while improving support responsiveness.
The platform’s real-time monitoring capabilities are particularly beneficial, as they provide immediate visibility into device performance and overall system health. We are able to conduct computer health checks, proactively identify potential issues, and implement automated workflows—all from a single, intuitive dashboard.
Additionally, NinjaOne’s remote troubleshooting functionality is one of its strongest features. It allows our IT team to securely access and resolve employee device issues remotely, eliminating the need for on-site visits and significantly reducing downtime while improving support responsiveness.
What do you dislike about the product?
I do not have any negative feedback regarding NinjaOne as a product or service. We have been using the platform for approximately eight years, and I was personally involved in negotiating and setting up our original contract. Throughout this time, NinjaOne has proven to be a reliable and effective solution, and our overall experience has been very positive.
The only area of concern I would like to highlight relates to pricing transparency and consistency. At times, pricing information appears to vary depending on whether discussions take place via email or over the phone, which can make it challenging to establish clear and predictable cost expectations. Having more concrete and standardized pricing details would be extremely helpful for budgeting and long-term planning purposes.
As a small organization experiencing rapid growth, it is critical for us to understand how NinjaOne’s pricing model will scale alongside our business. Clear visibility into future costs will allow us to make informed decisions about whether NinjaOne will continue to be a sustainable and strategic solution as we expand, or whether we should begin evaluating alternative platforms that offer similar capabilities with more defined pricing structures.
Overall, we value our long-standing relationship with NinjaOne and would welcome greater pricing clarity to support our continued growth and partnership.
The only area of concern I would like to highlight relates to pricing transparency and consistency. At times, pricing information appears to vary depending on whether discussions take place via email or over the phone, which can make it challenging to establish clear and predictable cost expectations. Having more concrete and standardized pricing details would be extremely helpful for budgeting and long-term planning purposes.
As a small organization experiencing rapid growth, it is critical for us to understand how NinjaOne’s pricing model will scale alongside our business. Clear visibility into future costs will allow us to make informed decisions about whether NinjaOne will continue to be a sustainable and strategic solution as we expand, or whether we should begin evaluating alternative platforms that offer similar capabilities with more defined pricing structures.
Overall, we value our long-standing relationship with NinjaOne and would welcome greater pricing clarity to support our continued growth and partnership.
What problems is the product solving and how is that benefiting you?
NinjaOne has provided our company with full visibility and control over all devices, enabling us to quickly identify and resolve issues while maintaining consistent performance across our network. This centralized management has streamlined operations and ensured that our systems run efficiently with minimal disruptions.
In addition, NinjaOne’s reporting and analytics tools deliver clear insights into system health, security status, and overall IT performance. These actionable insights empower us to make informed, data-driven decisions and strategically plan future upgrades and resource allocations.
From a security and compliance perspective, NinjaOne has been instrumental in helping us maintain regulatory adherence. As a company required to comply with state regulations, the platform’s automation and monitoring capabilities ensure that our systems remain secure and up to date, reducing the risk of compliance violations.
Overall, NinjaOne has allowed our organization to focus on growth and strategic initiatives rather than being consumed by IT discrepancies or operational challenges. By proactively addressing potential issues and providing robust tools for management, NinjaOne has not only improved our IT operations but also strengthened our ability to pursue long-term business objectives without compromise.
In addition, NinjaOne’s reporting and analytics tools deliver clear insights into system health, security status, and overall IT performance. These actionable insights empower us to make informed, data-driven decisions and strategically plan future upgrades and resource allocations.
From a security and compliance perspective, NinjaOne has been instrumental in helping us maintain regulatory adherence. As a company required to comply with state regulations, the platform’s automation and monitoring capabilities ensure that our systems remain secure and up to date, reducing the risk of compliance violations.
Overall, NinjaOne has allowed our organization to focus on growth and strategic initiatives rather than being consumed by IT discrepancies or operational challenges. By proactively addressing potential issues and providing robust tools for management, NinjaOne has not only improved our IT operations but also strengthened our ability to pursue long-term business objectives without compromise.
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