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Easy, Painless RMM Setup That Just Works
What do you like best about the product?
The RMM agent really easy deploy and painless to install.
Once installed, jumping into system do what I need to do and jump out make my life so much easier.
Once installed, jumping into system do what I need to do and jump out make my life so much easier.
What do you dislike about the product?
On occassion, the dashboard doesn't reflect a pc status correctly. The PC online but it's show offline on the dashboard. But it does correct itself later.
What problems is the product solving and how is that benefiting you?
It save me time, give me a great remote access tools, patch management and records of the PC status.
Easy-to-Use Interface That Makes Work Simple
What do you like best about the product?
The interface was easy to use and fairly easy to setup.
What do you dislike about the product?
The first time setting this up took longer than expected because we got little help.
What problems is the product solving and how is that benefiting you?
Remote support has been something we struggled with. With Ninja, this process is much easier.
Great for Windows Updates, CVE Tracking, and Service Monitoring
What do you like best about the product?
This product has been great at helping manage Windows updates and monitoring CVEs for all of our servers. It is also great at monitoring necessary services on machines. The remote desktop feature is great. It's the only way I have found to conveniently connect to the machines from home using an iPad while maintaining a secure connection.
What do you dislike about the product?
There is a strong need for more customizable dashboards, especially ones that let you combine locations.
What problems is the product solving and how is that benefiting you?
Ninja One is giving us a better, more automated way to monitor services, patching, and CVEs on our fleet of servers. It also provides great secure remote connections from a wider range of places.
Remote Access Makes Assisting End Users Easy
What do you like best about the product?
Being able to remote computers to assist end users.
What do you dislike about the product?
MDM has not been my favorite, and we are moving away from it.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping from ticketing to software deployment. It is a great tool, and I couldn't do my job without it.
Centralized Computer Management with Powerful Script Automation
What do you like best about the product?
I like the ability to create scripts and have them run on the computers. To be able to manage the computers in one place.
What do you dislike about the product?
The RMM is sometimes doesn't work at times. There is times that the computer will be on even when I am connected to the computer through cmd or powershell the computer will not let me RMM into it and says there is no path found.
What problems is the product solving and how is that benefiting you?
It offers our patch management and to be able to service our end users remotely when needed.
NinjaOne Made Windows Patch Management Effortless
What do you like best about the product?
We joined NinjaOne for the Windows patch management. The other stuff is great like inventory management, remote desktop, but that was the biggest deal for us. It eliminated so much overhead with patch management.
What do you dislike about the product?
I would like better software deployment tools. Also ticketing could be a bit nicer looking and intuitive with attaching users to machines, or organizations.
What problems is the product solving and how is that benefiting you?
Patch management. remote desktop, inventory management, ticketing.
User-Friendly, but Missing Auto-Tagging and More Robust API Access
What do you like best about the product?
I like how user-friendly it is, and how the remote desktop feature integrates smoothly and works nicely overall.
What do you dislike about the product?
There is no automatic tagging and categorizing features. API access is also very limited.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of IT management.
Great for Vulnerability Detection and Patch Management, with Easy Policy Setup
What do you like best about the product?
As my team has become more familiar with this product, we have be using the automated script function to install and uninstall software which has greatly reduced time wasted sitting in front of computers and late night work. I would recommend NinjaOne.
What do you dislike about the product?
I wish there was just slightly more information provided when updates/patches fail. This would eliminate downtime of dissecting any issues.
What problems is the product solving and how is that benefiting you?
With the impending deprecation of WSUS, NinjaOne is helping us to manage patches in the interim on a much more fine grained manner, and I have been told that there will be a WSUS replacement built into a later version of the NinjaOne Software.
Powerful Management & Seamless 3rd-Party Integrations
What do you like best about the product?
The newest standout is the AI-driven "Patch Intelligence" and Vulnerability Management.
What do you dislike about the product?
More integration with other Ticketing System
What problems is the product solving and how is that benefiting you?
IT was time-Saving and cost effective for us to moving forward to Ninjaone from the MSP.
Streamlined, Easy to Use, and Packed with Out-of-the-Box Configuration
What do you like best about the product?
Its a streamlined easy to use platform that has a lot of "out of the box" configuration. Its the salt to Intunes pepper.
What do you dislike about the product?
The UI/UX could be a little more straight forward, but once you learn where things are, it is easy to pick up.
What problems is the product solving and how is that benefiting you?
Certain functions of Intune are not quick and Ninja is quick. Other remote desktop access applications are expensive and Ninja provides a good value for their platform. Real time reporting is great. Aggregated update managment for windows is fantastic!
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