External reviews
3,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Value for Features, but Geared More Toward MSPs
What do you like best about the product?
Cost vs the features we receive. Ninja isn't the best at the many things it's does but it does everything well enough given the price point. It was very easy to setup and the tray icon for ticketing has been a big hit with users.
What do you dislike about the product?
Seems more designed for an MSP than a single entity. Nothing wrong with that just something to be aware of.
What problems is the product solving and how is that benefiting you?
Ninja is IT's primary ticketing system as well as asset tracker both software and hardware.
Easy Navigation Makes Finding What I Need Simple
What do you like best about the product?
Easy Onboarding: This one was of those interfaces that I quickly picked up within the first hour of using it.
Easy Navigation: It's really easy to find what I'm looking for through the console.
Solid Documentation: Whenever I do run into problems, I've found that I (with the help of my IT team) can scour through documentation to find what we're looking for.
Price: This goes a little outside of my wheelhouse, but I do know through convos with our team that the price is competitive to similar products, and as a startup, that's everything.
Easy Navigation: It's really easy to find what I'm looking for through the console.
Solid Documentation: Whenever I do run into problems, I've found that I (with the help of my IT team) can scour through documentation to find what we're looking for.
Price: This goes a little outside of my wheelhouse, but I do know through convos with our team that the price is competitive to similar products, and as a startup, that's everything.
What do you dislike about the product?
Support: I don't know what happened this year, but I've noticed an uptick in tickets getting auto-closed without any form of resolution. And this seems fairly recent.
What problems is the product solving and how is that benefiting you?
Endpoint Hygiene + Patching: We've been using it to standardize patching across our Windows and Mac fleets (i.e. artists, engineers, designers, producers, etc.). Having the automated schedules and maintenance windows means fewer mid-sprint disruptions, which as a producer who is constantly stressed about time/schedule, is one less thing for me to worry about.
NinjaOne: Reliable, Versatile IT Management with Room for Better Reporting
What do you like best about the product?
love how versatile and reliable NinjaOne is. I've used it for about six years, and it’s become my go-to platform for nearly everything IT management related. The interface is clean and intuitive, automation is incredibly powerful, and the ability to remotely manage systems without hassle saves a huge amount of time. I especially appreciate how consistently stable the platform is—deployments, monitoring, scripting, and reporting all just work. It’s one of those tools that actually simplifies your day instead of adding more steps.
What do you dislike about the product?
There’s not much to dislike, but a few areas could be improved. The reporting and dashboard customization options could be more flexible and intuative—sometimes I want to visualize data in ways the built-in report and options don’t allow.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes and automates nearly all of our endpoint management tasks. We use it for patching, reporting, vulnerability remediation, software installs and upgrades, and even custom scripts that replace traditional GPO functions. It’s eliminated a lot of manual work and complexity by giving us a single, reliable platform to manage everything remotely. The automation and visibility it provides save countless hours each week, improve our security posture, and let us proactively handle issues before users ever notice them.
Easy to install and use application, great for quick delivery
What do you like best about the product?
It was super easy to install, I honestly didn't notice it happened it went so fast.
Easy to coordinate with our IT team
Nice to be able to have apps delivered to my machine with no effort on my end. Idk about on ITs end but on the receiver end it's great.
I've used it a few times for different apps and it all went well.
Easy to coordinate with our IT team
Nice to be able to have apps delivered to my machine with no effort on my end. Idk about on ITs end but on the receiver end it's great.
I've used it a few times for different apps and it all went well.
What do you dislike about the product?
It would be nice to have a queued notification of what went on. Maybe there is and I missed it? But I feel like I have to have IT tell me to know its been done.
What problems is the product solving and how is that benefiting you?
The friction of getting the correct application on my machine and removes all the back and forth with IT
Value and simplicity.
What do you like best about the product?
Its a fantastic deal for all the value it brings to our company
What do you dislike about the product?
white mode by default, the AI felt inconsistent.
What problems is the product solving and how is that benefiting you?
Patching and Monitoring
NinjaOne Makes Remote Management Fast and Easy
What do you like best about the product?
NinjaOne lets us access remote systems quickly for updates, management, and basic troubleshooting. It also allows admins to enter credentials while users are still logged in, which is especially helpful for profile-related installs. Customer support has been great with very quick responses.
What do you dislike about the product?
We’re still exploring NinjaOne’s patching features. So far, it’s been a solid product for us, and we haven’t run into any issues.
What problems is the product solving and how is that benefiting you?
We now have a reliable, well-rounded solution for accessing remote systems, troubleshooting directly with customers, and using automation tools to resolve system issues more efficiently.
Great Remote Access and Monitoring, but MDM Features Need Improvement
What do you like best about the product?
Ability to remote into devices, run scripts remotely, monitor devices for any problems in real time.
What do you dislike about the product?
I wish the MDM solution had more features.
What problems is the product solving and how is that benefiting you?
All remote tools are in one place.
NinjaOne's Remote and Automation Features Make My Job Easier
What do you like best about the product?
I love ninjaone's remote feature, and its automation features make my job easier.
What do you dislike about the product?
I haven't seen any disadvantages at this point
What problems is the product solving and how is that benefiting you?
It's beneficial for us IT professionals in almost every way.
NinjaOne saves a lot of time after setup
What do you like best about the product?
Once NinjaOne is properly set up, Ninja really helps save a lot of time!
What do you dislike about the product?
For me, the structure of NinjaOne is sometimes not entirely comprehensible, and I keep searching for individual functions.
What problems is the product solving and how is that benefiting you?
-
Quick help with many functions
What do you like best about the product?
Competent support. Clear pricing model. Many features. Always available for inquiries.
What do you dislike about the product?
Relatively confusing, but for this there is support that can help with any question.
What problems is the product solving and how is that benefiting you?
Elaborate patching of many endpoints is thus automated and documented.
showing 811 - 820