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Highly intuitive and very accessible
What do you like best about the product?
The features and ongoing development truly provide our business with the potential to scale. The features are organized in a way that makes them straightforward to understand, while also allowing us to explore more advanced options through custom scripts, which are also presented in an accessible and user-friendly manner. Customer support is prompt and helpful, contributing to an overall excellent experience. We have found the integration with our ITSM tool—which was the main reason for our selection—to be both robust and easy to use.
What do you dislike about the product?
I would appreciate the option to integrate with more than one ITSM platform. Additionally, having greater flexibility to customise the integrations would be helpful, especially to enable the transfer of custom details between platforms.
What problems is the product solving and how is that benefiting you?
This is a scalable model that my engineers are able to use and understand with ease. The intelligent server patching feature has saved us hours, especially since Azure tools for this purpose were deprecated. Although it took the business too long to implement RMM, this solution meets all our requirements and gives us confidence that it is ahead of the competition.
Solid All-in-one platform - great useability
What do you like best about the product?
NinjaOne is the most consistently reliable and intuitive platform I have seen for remote monitoring and access. I’ve used it in two separate businesses and also implemented it elsewhere, and it’s always been straightforward to deploy and manage. The interface is clean and responsive, the automation and alerting features work exactly as expected, with regular updates that rarely cause issues. It strikes a great balance between functionality and ease of use, which makes it a solid choice for any MSP or internal IT team.
What do you dislike about the product?
The only downside to working with NinjaOne is the learning curve. Whilst Ninja does offer an academy for online training, it simply has too broad a feature set to pick everything up quickly, and specifically on the administration side some configuration pieces can be difficult to figure out.
Ninja's customer support team are generally very good to pick up on requests, which helps mitigate this.
Ninja's customer support team are generally very good to pick up on requests, which helps mitigate this.
What problems is the product solving and how is that benefiting you?
Previously I have used separate solutions for RMM, NMS and remote access - Ninja combines all of these into one platform. It's RMM policies are cleaner, more configurable and easier to manage than other solutions I have experience with. Use of scripting and automations has saved us hundreds of hours a month which can be redirected into other areas.
Solid Support and Engagement, but Pricing Is Creeping Up
What do you like best about the product?
The support has been consistently strong, responsive and helpful whenever needed. We also have regular account manager meetings, which help keep things on track and ensure we’re aligned. Additionally, we've been invited to participate in their events, which shows a good level of customer engagement.
What do you dislike about the product?
The pricing has started to creep up slightly, which is making NinjaOne less competitive than it used to be. While the service remains solid, the cost increases are something to keep an eye on as we do not get offered any promotional deals for an incentive to remain.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us improve visibility and support for end-user devices.
They’ve recently shown us how to use custom fields to surface more detailed information from devices, which has made troubleshooting and support much more efficient. Having richer data available directly within the platform means we can respond faster and with greater accuracy, reducing downtime and improving the overall experience for our users.
They’ve recently shown us how to use custom fields to surface more detailed information from devices, which has made troubleshooting and support much more efficient. Having richer data available directly within the platform means we can respond faster and with greater accuracy, reducing downtime and improving the overall experience for our users.
Fast, knowledgeable, and interesting Vulnerability Management Discussion and Demo
What do you like best about the product?
Aspire values NinjaOne for its ability to streamline remote support, allowing engineers to troubleshoot and resolve issues quickly without needing to be on-site. Its automated patching and rollback features help maintain security and compliance with minimal disruption. The platform also supports scalable monitoring across infrastructure and devices, integrating smoothly with tools like PRTG and Intune. During onboarding, NinjaOne enables efficient provisioning and lifecycle management, ensuring customers receive secure, ready-to-use systems. It also plays a strategic role in Aspire Unity’s co-managed IT model, syncing users and assets into Halo ITSM to foster collaboration and reduce operational overhead.
What do you dislike about the product?
While NinjaOne is widely used across Aspire, some limitations have surfaced in practice. Engineers have noted that its vulnerability management features—though promising—still rely heavily on third-party integrations like Qualys, requiring manual CSV uploads or API workarounds, which can slow down workflows and complicate automation. There’s also a recurring need for demos and clarification before adopting new modules, suggesting that usability and transparency could be improved. In certain cases, NinjaOne’s remote access tools have struggled to resolve deeper hardware faults, necessitating field engineer dispatches and escalating support beyond what the platform can handle. Additionally, while scripting and patching are powerful, they require careful setup and oversight to avoid unintended disruptions, especially when managing large-scale environments. These downsides don’t outweigh the benefits, but they do highlight areas where Aspire seeks more flexibility, integration, and reliability.
What problems is the product solving and how is that benefiting you?
NinjaOne addresses Aspire’s need for fast, scalable remote support by enabling engineers to troubleshoot and resolve issues across any device, regardless of user location or login status. This reduces downtime and boosts end-user productivity. It also helps Aspire meet SLAs more consistently by detecting and resolving problems before users are impacted. From a security standpoint, NinjaOne supports encrypted connections, two-factor authentication, and patch automation, which are vital for maintaining compliance with Cyber Essentials and ISO standards. Operationally, it streamlines asset management and reporting, giving Aspire visibility into device health and support activity, which improves decision-making and customer experience. The platform’s integration with Halo and the Aspire Customer Portal also reduces manual overhead and enhances service transparency. Finally, NinjaOne’s rapid development cycle and automation capabilities allow Aspire to stay agile and responsive to customer needs, especially in co-managed environments like Aspire Unity.
NinjaOne X Aspire
What do you like best about the product?
NinjaOne integrations have played a pivotal role in enhancing Aspire’s co-managed IT service model, particularly through the Aspire Unity platform. By enabling seamless two-way ticket assignment, note syncing, and ticket ID mapping across systems, Aspire has achieved real-time visibility and operational alignment between its internal teams and customer ITSM environments. The integration with NinjaOne has also streamlined SNMP monitoring transitions, allowing Aspire to migrate from legacy systems to modern NMS delegates with minimal disruption. This has empowered Aspire to deliver intelligent automation, improved patch management, and enhanced reporting capabilities, especially for non-Intune devices. Furthermore, Aspire’s strategic use of NinjaOne in vulnerability management demos and enablement sessions has reinforced its commitment to scalable, secure, and collaborative IT operations. Overall, the integration has not only boosted technical delivery but also elevated customer experience and internal efficiency across Aspire’s service landscape.
What do you dislike about the product?
Nothing that i would say i have encountered
What problems is the product solving and how is that benefiting you?
Remote Support Efficiency
NinjaOne enables Aspire’s engineers to deliver fast, secure remote support regardless of user location. It eliminates the need for physical presence, allowing issues to be resolved as long as there's internet access. This is especially critical for hybrid and remote work environments.
Security and Compliance
The platform supports encrypted connections and two-factor authentication, aligning with Aspire’s Cyber Essentials compliance. It integrates with other security tools like CrowdStrike and Fortinet, ensuring robust endpoint protection.
Service Desk Integration
The Quick Fix Team leverages NinjaOne for rapid issue resolution—like password resets, account unlocks, and software deployments. This supports Aspire’s RealCare Complete service model and enhances first-line support responsiveness.
NinjaOne enables Aspire’s engineers to deliver fast, secure remote support regardless of user location. It eliminates the need for physical presence, allowing issues to be resolved as long as there's internet access. This is especially critical for hybrid and remote work environments.
Security and Compliance
The platform supports encrypted connections and two-factor authentication, aligning with Aspire’s Cyber Essentials compliance. It integrates with other security tools like CrowdStrike and Fortinet, ensuring robust endpoint protection.
Service Desk Integration
The Quick Fix Team leverages NinjaOne for rapid issue resolution—like password resets, account unlocks, and software deployments. This supports Aspire’s RealCare Complete service model and enhances first-line support responsiveness.
The best RMM solution for MSPs
What do you like best about the product?
This platform offers a powerful set of tools, all conveniently accessible from a single dashboard. It supports integration with third-party services, making it even more versatile. I also appreciate that the platform is continuously being improved, with new features released regularly.
I have used most RMM solutions and currently this is the best one.
I have used most RMM solutions and currently this is the best one.
What do you dislike about the product?
Ticketing has come a long way but is still fairly basic.
What problems is the product solving and how is that benefiting you?
It is providing a single pane of glass for our business to support our clients
Does what it says on the tin and more!
What do you like best about the product?
Native HaloPSA Integration
Users can remote to their own devices using the Ninja Software. This can be controlled to what level they can control their device, such as console access.
Patch Management (Windows & Third party software)
Very high level of automation can be completed within the platform.
Users can remote to their own devices using the Ninja Software. This can be controlled to what level they can control their device, such as console access.
Patch Management (Windows & Third party software)
Very high level of automation can be completed within the platform.
What do you dislike about the product?
The first one is being unable to save session recordings to the cloud, these are saved on technician devices.
The second issue is being unable to link external purchased AV/backup to the platform, for example Bitdefender. You can only link these products if you buy from NinjaOne.
The second issue is being unable to link external purchased AV/backup to the platform, for example Bitdefender. You can only link these products if you buy from NinjaOne.
What problems is the product solving and how is that benefiting you?
Patch Management! NinjaOne's patch management is very easy to use and is very powerful from our experiences so far. The automations within Ninja are also very easy to setup! NinjaOne also integrates very cleanly with HaloPSA meaning that we can track devices through our PSA software. This allows customers to have a full overview of their environment without the need for separate portals. Overall NinjaOne is providing us with insights that our previous RMM software did not!
Excellent RMM tool
What do you like best about the product?
Ease of use and speed of deployment is superb
What do you dislike about the product?
Used to use Data views in ConnectWise which NinjaOne doesn't have so comparing software inventories etc is not as easy
What problems is the product solving and how is that benefiting you?
Remote access to all our customers, patching Windows client including servers. Server monitoring for disk space and downtime. Script and application deployment
Perfect monitor tool for your organisation
What do you like best about the product?
The UI, support and ease of use are fantastic. It's a very intuative platform and with a lot of options to use and easy to enroll. I use it daily just to monitor.
What do you dislike about the product?
It's sometimes quite slow to adapt certain new featuress but other than that it's a perfect platform.
What problems is the product solving and how is that benefiting you?
It allows us to manage all our IT assets and our back up's.
Single Pane of Glass
What do you like best about the product?
I like that, as an account manager, that all necessary information is available to me in a clean and easy format so I don't have to trouble the techs. With all connected and available apps, I am able to review backups and even connect to a device remotely for further investigation.
What do you dislike about the product?
I will be completely honest, and I don't have a single negative thing to say about NinjaOne. It is up and functional every time I need it.
What problems is the product solving and how is that benefiting you?
NinjaOne provides me the information necessary for identifying opportunities within a client's environment.
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