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All-in-One RMM That Simplifies Device Management & Security Monitoring
What do you like best about the product?
All-in-one RMM product that can help you contract your device, monitor any security issue especially if you have remote employees in another country.
What do you dislike about the product?
Nothing much to dislike except in countries where there is device or control restriction you don't know how well it could work in say China or Russia.
What problems is the product solving and how is that benefiting you?
It is unifying IT/RMM,MDM and any device control / support including security patches all in one suite.
Constant Innovation, Impressive Features, and Great Value as You Scale
What do you like best about the product?
The crew at NinjaOne is constantly innovating and adding features. It may not do every little thing you want it to on day one, but they take requests very seriously and if you ask for something, they will probably add it down the road. The features that they do have are constantly refined and upgraded to make them better with every release. The value to cost ratio is very favorable as you add devices to your account and the amount of feature included with the product is impressive.
What do you dislike about the product?
The agent software itself can have some "hang ups", but nothing a bit of Powershell code can't solve. While the "Dojo" knowledgebase is extremely helpful, some of the tasks you want to perform on the platform will require knowledge of Powershell and other CLI based command structures. Not an issue for me specifically, however, do know that going in and take them up on a trial period to make sure it fits your needs.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, OS and software patching was not only hit or miss in our environment, but we also didn't have any insight into how good or bad it was. With NinjaOne, we are able to patch software and OS vulnerabilities as they arise and get insights into how far the process has gone and what still needs to be done. Our endpoint remote support was using other tools that were single purpose, meaning that we needed to access several systems to help an end user. Now we are able to remote support, run remote scripts, and even have a Systray icon with scripts that users can use to run scripts on their own machines. Need to install that printer in the front of the office? Just click the icon next to your clock, go to "install a printer", and pick the printer you want, NinjaOne installs the drivers and printer in the background reducing the load on our IT department.
Centralized Device Monitoring with Effortless Remote Access
What do you like best about the product?
I appreciate the centralized monitoring of devices and ease of remote capabilities.
What do you dislike about the product?
Sometimes it feels over complicated to pull reports
What problems is the product solving and how is that benefiting you?
It allows us the ability to easily monitor and maintain our endpoints.
Great Asset Interaction Experience
What do you like best about the product?
The way to interact with the assets of the company.
What do you dislike about the product?
Saturation of internet access bandwidth when updates are performed.
What problems is the product solving and how is that benefiting you?
Ensuring all company equipment is properly updated gives us great peace of mind.
Remote Support That our employees
What do you like best about the product?
I consider the remote desktop quite intuitive and functional and help our team to solve a lot of problems
What do you dislike about the product?
Sometimes it’s a bit slow to read and display the most recent status of the machines.
What problems is the product solving and how is that benefiting you?
Not having to go to the client physically and having a platform with such strong remote capabilities is a major advantage.
Simple remote administration and installation, but the mandatory 5-minute wait slows things down.
What do you like best about the product?
Simple management of equipment, remote installation of applications, simplified remote support
What do you dislike about the product?
The 5 minutes of mandatory waiting in case the user does not accept your connection
What problems is the product solving and how is that benefiting you?
Poorly installed or not installed applications
Inconspicuous in the background: Microsoft patches and user software in one
What do you like best about the product?
Inconspicuously in the background, Microsoft patches and user software in one
What do you dislike about the product?
Reboot settings on servers are quite inflexible when users are logged in.
What problems is the product solving and how is that benefiting you?
Many clients in mobile work, NinjaOne works even without VPN
A solid and easy-to-use RMM platform for daily IT operations
What do you like best about the product?
What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and the scripting and automation features help reduce repetitive manual tasks.
What do you dislike about the product?
Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain integrations or advanced security controls may require additional tools or workarounds depending on the environment.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve the challenge of managing and securing multiple endpoints efficiently, especially in distributed or remote environments. Its biggest value comes from automated and reliable patch management, which ensures operating systems and third-party applications remain up to date with minimal manual effort.
Remote support, CLI, and automation: an excellent experience
What do you like best about the product?
Remote support, CLI console, and automation
What do you dislike about the product?
For now, nothing. All the functions I use are great.
What problems is the product solving and how is that benefiting you?
Ease of remote access for users, and no need for WSUS
NinjaOne: easy to use, saves time, and centralizes monitoring with great support
What do you like best about the product?
What I like most about NinjaOne is that it is very easy to use and saves a lot of time. It allows you to manage and monitor devices from a single place, with clear alerts and automation that reduces manual work. Additionally, the support is fast and reliable, which makes the experience even better.
What do you dislike about the product?
What I like least about NinjaOne is that some advanced features take time to set up and make the most of. It would also be helpful to have more customization options in certain reports.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve IT problems such as equipment monitoring, remote access, task automation, and rapid fault detection, which saves time and prevents interruptions.
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