External reviews
3,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Ninja One is a great Tool for any IT Team
What do you like best about the product?
The system is able to provide you with so much information about your system and end points. It has helped me track down obscure issues too many times to count
What do you dislike about the product?
Wish I had more time to dig into the more complicated features.
What problems is the product solving and how is that benefiting you?
Allows me the ability to see a great amount of info for all the machines in my fleet.
Easy Setup and Robust Features
What do you like best about the product?
Remote Management Solution for remote access to desktops is very robust and easy to use. The Integration with Sentinel one and the console and clients make a seamless integration.
Patch management and updates actually work and is very easy to configure and monitor clients
Patch management and updates actually work and is very easy to configure and monitor clients
What do you dislike about the product?
Some of the layout of the portal is confusing, but once you get it it's easy to navigate and use.
What problems is the product solving and how is that benefiting you?
Ability to remotely monitor and assist users in desktop applications.
Convenient to use with powerful tools
What do you like best about the product?
The ticketing system is straightforward and helpful to use. I use it often to communicate with the rest of my team. It is also great that it can be customized as much as needed.
What do you dislike about the product?
The reporting feature can be frustrating to use.
What problems is the product solving and how is that benefiting you?
Gathering data about a user's computer is significantly easier because of this software.
Ninja ticketing and remote management make my life easier
What do you like best about the product?
The ticketing system and remote management.
What do you dislike about the product?
The background remote is very limited in options.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to fix most problems remotely, and saves time travelling to our different locations.
Excellent Service and More than We Expected
What do you like best about the product?
The most helpful aspect of NinjaOne is that we are small IT department and it allows us to manage so much more than we had before using NinjaOne.
What do you dislike about the product?
Have not found anything yet that has caused us to dislike NinjaOne.
What problems is the product solving and how is that benefiting you?
The problems was always "what do we have or need to monitor" and now NinjaOne let's us not only monitor but also perform updates on a more regular opportunity. The connection to CrowdStrike is another huge benefit.
A Software Company that is Managing My Expectations Correctly
What do you like best about the product?
After using different systems over my career, one thing that stands out about NinjaOne is their customer service/tech support. When a request is submitted, I will get a response within a short time providing me the guidance needed. I've not seen any other software company provide this level of support in many, many years.
The other item I've noticed is what they call their Dojo. Their self-help system. They have done a wonderful job in documenting the steps needed to perform various actions in the tool. This has saved us time when solving issues on our own.
The other item I've noticed is what they call their Dojo. Their self-help system. They have done a wonderful job in documenting the steps needed to perform various actions in the tool. This has saved us time when solving issues on our own.
What do you dislike about the product?
As the product is maturing daily, there are features other competitors have that is lacking in NinjaOne. One simple feature is the ability to associate a custom field to an object (either user or device) and be able to search on that custom field.
What problems is the product solving and how is that benefiting you?
Prior to NinjaOne we operated with three different applications to manage the IT infrastructure. Now we have more capability with a single pane of glass. While this can be good or bad, depending on your perspective, this single pane of glass has simplified our operations, and reduced the time to resolution for our technicians.
NinjaOne makes our lives easier as an IT department and helps us get more done efficiently
What do you like best about the product?
NinjaOne allows me to easily connect to remote computers without the user having to do anything, along with the ability to use command prompt and PowerShell on the backend without the user knowing. This makes my job easier and faster. The support team and our account manager are always very helpful and willing to work with us on whatever we are trying to accomplish.
What do you dislike about the product?
The only main downside I've noticed is that it sometimes takes a while for the remote connection to pop up and work, even if a computer has been online for minutes. This may be out of NinjaOne's control, but there's times I'm trying to quickly connect to a computer, and if the computer was offline or rebooted recently, it takes around 1-3 minutes for the RDP connection to appear, even if the user had internet well before this.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us solve problems with managing computers remotely through the detailed information on each computer and the ability to remote into each computer as explained earlier. It's benefiting us by making device management easier.
NinjaOne products have greatly helped our organization. The Android mdm works well for our needs.
What do you like best about the product?
Easy of use when adding devices and setting up policies. The control over the devices is fantastic. The tech support has been on point with our unique use case.
What do you dislike about the product?
Cant say I have any downsides, our experience has been top notch.
What problems is the product solving and how is that benefiting you?
The ability to track where the devices are located is essential in addition to the ability to lock down the device to be used only for the use case were are deploying them for. The ability to manage from a single console saves time and money pushing out the device.
Great RMM platform for small/medium businesses
What do you like best about the product?
Simple and reliable design. Constant improvements. Great account managers.
What do you dislike about the product?
The API could have better documentation and functionality. Support seems to have changed and not for the better. Suspected outsourcing/overseas support change.
What problems is the product solving and how is that benefiting you?
It provides an RMM and ticketing platform that serves our buiness needs well, without being too complicated or cumbersome.
Ninja One Great Software
What do you like best about the product?
Very useful for remote assistance and mass machine changes.
What do you dislike about the product?
When trying to re-enable a script or automation, the button is not obvious.
What problems is the product solving and how is that benefiting you?
Makes remote patching easy, providing us with a good level of security.
showing 861 - 870