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Fast, Effortless Setup for Managing Multiple Client Devices
What do you like best about the product?
I love the ease and speed of install. All it takes is creating one link, and you can quickly begin managing multiple client devices.
What do you dislike about the product?
I’ve had some trouble accessing the backup utility, but I’ve been in touch with the support team, and I understand they’re working on improving its accessibility.
What problems is the product solving and how is that benefiting you?
Ninja allows me to quickly assess a client device, deploy our software toolkit, and alerts me to any issues on the device.
All-in-One Monitoring and Enforcement in One Tool
What do you like best about the product?
We are getting both monitoring and enforcement (software, policies) in one tool.
What do you dislike about the product?
It would be better to provide more detailed information about the remediation steps.
What problems is the product solving and how is that benefiting you?
NinjaOne performs automated patching to ensure device compliance, reducing the need for additional staffing to manage this responsibility.
Clean, Fast UI and Reliable Remote Access That Keeps Our Distributed Team Moving
What do you like best about the product?
The UI is the standout for me. It's clean, fast, and organized in a way that actually matches how you think about managing endpoints — device groups, policies, and scripting are all a click or two away without digging through nested menus. New techs on my team get productive quickly, which matters when you're running IT for a distributed construction workforce where field supervisors don't have time to wait on tickets.
The remote access is genuinely fast. Even when I’m connecting to a device on a job site with marginal connectivity, it still works reliably, and that alone has saved me hours each week.
The remote access is genuinely fast. Even when I’m connecting to a device on a job site with marginal connectivity, it still works reliably, and that alone has saved me hours each week.
What do you dislike about the product?
Reporting is the weak spot for me. The built-in reports cover the basics, but they consistently don’t surface the level of detail I actually want—whether that’s deeper hardware inventory fields, more granular patch history, or simply the ability to pull exactly the columns I need without having to wrestle with filters. As a result, I end up exporting data and massaging it elsewhere more often than I should. Custom report building exists, but it still isn’t as flexible as I’d expect from a platform that feels this polished in other areas.
What problems is the product solving and how is that benefiting you?
NinjaOne brings together three things we used to manage separately: ticketing, patch management, and our knowledge base. Having everything in one pane of glass means my team isn’t constantly context-switching between tools just to resolve an issue. When a ticket comes in, we can immediately see the endpoint’s patch status and pull up the relevant KB article without ever leaving the console.
Patch management on its own has been a major win for us. Automated deployment across our fleet keeps systems current without anyone manually chasing down machines, which matters a lot when a good portion of our endpoints are out on job sites instead of sitting in an office.
Because ticketing is integrated with the RMM side, techs get device context right inside the ticket. There’s no digging around for asset details or jumping between remote session tools, and it’s noticeably reduced our resolution time.
Keeping the knowledge base in the same platform also means documentation actually gets used. When the KB is a click away from the ticket, techs reference it instead of reinventing the solution every time.
Patch management on its own has been a major win for us. Automated deployment across our fleet keeps systems current without anyone manually chasing down machines, which matters a lot when a good portion of our endpoints are out on job sites instead of sitting in an office.
Because ticketing is integrated with the RMM side, techs get device context right inside the ticket. There’s no digging around for asset details or jumping between remote session tools, and it’s noticeably reduced our resolution time.
Keeping the knowledge base in the same platform also means documentation actually gets used. When the KB is a click away from the ticket, techs reference it instead of reinventing the solution every time.
Easy to Use Automation with Responsive Support
What do you like best about the product?
Easy to use, with powerful automation. Support is responsive whenever I run into issues or need help with configurations.
What do you dislike about the product?
The PSA integration feels limited, and the historical reporting doesn’t go beyond 90 days. There’s also a fairly steep learning curve, especially for entry-level technicians.
What problems is the product solving and how is that benefiting you?
Great tool for our MSP business. It gives us insight into all our customers’ organizations and assets in a single pane of glass, along with powerful tools to manage everything more effectively.
Real-Time Endpoint Management with Strong Data Security
What do you like best about the product?
NinjaOne provides real-time endpoint management while maintaining the confidentiality, integrity, and availability of your data.
What do you dislike about the product?
NinjaOne offers a customizable asset management feature. Unfortunately, assets still have to be entered manually rather than being captured through an automated inventory.
What problems is the product solving and how is that benefiting you?
NinjaOne provides real-time vulnerability analysis to help mitigate and remediate security risks as they arise.
Absolutely Easy to Use
What do you like best about the product?
Absolutely Easy to use, self explaining, good remote control Features
What do you dislike about the product?
Nothing yet :)
(have to write something to reach minimum characters :(
(have to write something to reach minimum characters :(
What problems is the product solving and how is that benefiting you?
Helping customers get information about their systems in time
Easy to Use and Highly Customizable
What do you like best about the product?
There is a lot of customizable options and is easy to use
What do you dislike about the product?
I do not like how long it takes for searches, or that it you don't get a list of devices you can click on, then click on another. You have to start a new search every time.
It would also be helpful to have similar functions to Screen Connect, like the link to phone/CW View, where you could connect to a user's mobile phone camera to look at things on site with them. Or to improve the function of being able to connect to a new computer by having them go to a website, we give a code, and then we connect to them with Admin capabilities. That's often needed but the Admin part does not work for ours. We can only seem to connect as a regular user.
Although I am not familiar w/ the pricing end, it seems like a good value relative to programs with similar functionality.
It would also be helpful to have similar functions to Screen Connect, like the link to phone/CW View, where you could connect to a user's mobile phone camera to look at things on site with them. Or to improve the function of being able to connect to a new computer by having them go to a website, we give a code, and then we connect to them with Admin capabilities. That's often needed but the Admin part does not work for ours. We can only seem to connect as a regular user.
Although I am not familiar w/ the pricing end, it seems like a good value relative to programs with similar functionality.
What problems is the product solving and how is that benefiting you?
It has helped with our printer deployment management and to be able to organize our clients so that we could use scripts or install apps to specific clients as they prefer.
The alerting system is a nice added functionality as well.
The alerting system is a nice added functionality as well.
Fast, Clear UI and Seamless Apple Business Manager Integration
What do you like best about the product?
The UI is easy to grasp, and the features are presented clearly without an overwhelming amount of fluff. Integration with Apple Business manager took a bit to get rolling but once we're were there, it was seamless. It loads very quickly, don't have to refresh a bunch of times. Pricing is competitive, you definitely feel the value once you're using it on a day-to-day. Haven't really been able to delve to deep on the AI side of things unfortunately, too early in adoption to comment.
What do you dislike about the product?
Support has been hit or miss. Too many L1 checks - we're technicians running this thing, we don't need to cycle through rudamental checks to identify a source to the problem, though this is not a reflection on the app.
I feel the ticketing app could have better defined features that are easy for a non-technical person to understand.
I feel the ticketing app could have better defined features that are easy for a non-technical person to understand.
What problems is the product solving and how is that benefiting you?
The RMM features are excellent. Automation library is effectively replacing Intune. It deploys faster, is more responsive and the remote tool handles like a luxury car. We're able to delivery faster more effecient support as a result.
Intuitive, Easy-to-Navigate GUI
What do you like best about the product?
Quite intuitive GUI - easy to navigate and see what I need to see
What do you dislike about the product?
Feels like some features are hidden - but I'm not a power user, so it could just be me
What problems is the product solving and how is that benefiting you?
Lets me quickly see what's happening on a customer's estate
Very Easy to Use with a Friendly, Well-Laid-Out Interface
What do you like best about the product?
Very easy to use, laid out well, friendly interface
What do you dislike about the product?
Not much to dislike, does all the features you would expect
What problems is the product solving and how is that benefiting you?
Easy to connect to end user devices
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