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Dependable and Smooth
What do you like best about the product?
The program is very reliable. It also has a smooth UI that makes day to day information easy to access
What do you dislike about the product?
NinjaConnect is still missing some features compared to other remote tools.
What problems is the product solving and how is that benefiting you?
Their documentation has improved greatly over the years
New modules like asset management is good to see as well.
New modules like asset management is good to see as well.
NinjaOne is a lifesaver for our small IT department.
What do you like best about the product?
The ease of use. NinjaOne has allowed us to take a few disparate systems and combine them into one for a central pane of glass. With our small IT department we needed a way to be faster at diagnosing issues before they arise.
Also, the Community Support on Discord is phenomenal.
Also, the Community Support on Discord is phenomenal.
What do you dislike about the product?
Their patch management needs to be able to deploy one-off's easier. Example being if you wanted to deploy the latest from Google Chrome, you can just do a one-off install instead of having to download the MSI and create an Automation. They already have a repository
Also, they need to build a list of all the applications already installed on a machine instead of manually having to pick from the list.
Also, they need to build a list of all the applications already installed on a machine instead of manually having to pick from the list.
What problems is the product solving and how is that benefiting you?
We were using around 3 different systems to manage our machines (remote support, patching, etc). We needed a way to combine everything into one and NinjaOne solved that. Since implementing NinjaOne we have cut down support times drastically and allowed us to be more proactive when it comes to maintenance on laptops. There are times we will fix the issue before the end-user even has a chance to notify us of the problem.
Excellent Product that I hope to not live without!
What do you like best about the product?
We utilize a lot of the Ninja One product. My Favorite feature is the Remote access control. Works like it should and is super quick and easy for my users.
What do you dislike about the product?
The MDM. When we first purchased the product, we were hoping to use the MDM to replace our existing solution. However, even after working with your support staff, it still has a long way to go for us to consider it. Keep working on it though.
What problems is the product solving and how is that benefiting you?
Helping us quickly access and monitor our endpoint devices with little to no end user knowledge or intervention. Makes our lives so much better.
NinjaONE, The Best RMM on the Market
What do you like best about the product?
NinjaOne's RMM solution is the best one we have used. I never have any issues with patch management, the Ninja remote tool is great, I wouldn't be able to do my job without it. The scripting tools are top notch.
What do you dislike about the product?
The only product I do not like is Ninja MDM. We have had a lot of issues with it.
What problems is the product solving and how is that benefiting you?
Remote management, patch management, and reporting have all been tools I rely on to do my job.
Love NinjaOne!
What do you like best about the product?
Ease of use. The software is very intuitive and easy to navigate. It doesn't overcomplicate a process that doesn't need to be complicated!
What do you dislike about the product?
As a new implementation, I haven't had a ton of time to find things that I dislike yet.
What problems is the product solving and how is that benefiting you?
Managing mobile devices, and implementing policies required by regulating bodies.
NinjaOne is one of the best RMM tools on the market
What do you like best about the product?
We’ve tried a lot of RMM tools over the years – Datto, Enable, LogMeIn, and more – and NinjaOne is by far the best. What we love is how easy it makes everything. Setup was quick and from day one it’s just worked. Monitoring, patching, alerts, remote access – all smooth and reliable. The reports are simple but give us exactly what we need. Their support team is friendly, fast and actually helpful. We also love that they keep improving the product and proactively tell customers about the new features, instead of making you dig around to find them like other companies do.
What do you dislike about the product?
Honestly, there’s not much to dislike. Some features could be a bit more customisable and it would be great to see a few more advanced features added. Nothing has been a dealbreaker – it’s more about polishing what’s already a great tool
What problems is the product solving and how is that benefiting you?
NinjaOne lets us handle all our IT management in one place. We can keep an eye on devices, push patches, get alerts and jump in remotely without switching between different tools. It’s helped us catch and fix problems before they turn into big issues, and it’s made our support faster and smoother. Overall, it’s saved us a lot of time and headaches and keeps everything running the way it should. Once NinjaOne is installed, you can connect to it from anywhere, on any network, which is a huge plus
Ninja RMM Review
What do you like best about the product?
Simplicity, simple to set up and onboard new clients. Remote access and the new background mode.
What do you dislike about the product?
Updates can be a pain, especially when needing reboots. The health dashboard needs a revamp
What problems is the product solving and how is that benefiting you?
RMM, remote support and patch management (though this needs improvement).
Ninja is simply the perfect all-in-one solution
What do you like best about the product?
Has many features in a dashboard. Very clear and modern.
What do you dislike about the product?
So far, no disadvantages seen. Everything works as it should.
What problems is the product solving and how is that benefiting you?
If a server fails or a hard drive fills up, Ninja reports this directly and you can act before something worse happens.
Gives a great leg up on automating management of IT endpoints
What do you like best about the product?
Most tasks related to users' machines can be easily automated and otherwise greatly improved for efficiency.
Visibility, patch management, software deployment, performance checks, compliance, provisioning, locking/wiping: ninja one covers it all from one dashboard.
It's very easy to navigate around and the support team is knowledgeable and incredibly helpful.
I also really like all the possible integrations, making life easier and freeing up precious time for other important tasks.
Visibility, patch management, software deployment, performance checks, compliance, provisioning, locking/wiping: ninja one covers it all from one dashboard.
It's very easy to navigate around and the support team is knowledgeable and incredibly helpful.
I also really like all the possible integrations, making life easier and freeing up precious time for other important tasks.
What do you dislike about the product?
There isn't much to dislike except that some of my wishlist items are either work in progress or are not in the immediate roadmap.
Some great features still work in progress: ninja one continues expanding the third party software that can be updated/patched through the platform and the automation library keeps on growing.
I'm also missing a CIS benchmark automated checker, which I think would make sense to have.
Some great features still work in progress: ninja one continues expanding the third party software that can be updated/patched through the platform and the automation library keeps on growing.
I'm also missing a CIS benchmark automated checker, which I think would make sense to have.
What problems is the product solving and how is that benefiting you?
Endpoint management and compliance
Great RMM that is constantly evovling
What do you like best about the product?
All the RMM functionality we need with the customization we want. NinjaOne allows us to tailor it to our industry, which is different from the standard MSP use cases. NinjaOne also hosts webinars to allow its users to ask questions and learn better ways to utilize new features.
What do you dislike about the product?
We have found very little that we dislike about NinjaOne. If i had to nitpick, the reports that NinjaOne offers are lacking.
What problems is the product solving and how is that benefiting you?
NinjaOne solves our core problems of needing common PC problems/issues to be resolved automatically through tailored scripts. This help to eliminate many tech support calls, and gives a larger sense of trust to our customers when they dont see these issues.
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