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Domenik Frohn - Pronetix
What do you like best about the product?
The clarity of all customers in one place
What do you dislike about the product?
It's a shame that Teamviewer is not being renewed, but I am confident that NinjaRemote Software will also soon be up to standard.
What problems is the product solving and how is that benefiting you?
Get to the customers' devices.
A helpful tool for a helpdesk team
What do you like best about the product?
it provides a lot of the necessary tools a helpdesk team would need in one place allowing for you to cut down on having to manage numerous other programmes and services such as remote software and device management services all in one, its ease of use has made it a daily staple for everyone in the team.
What do you dislike about the product?
i dont think there is any particular area that i dislike about ninja, it would be good if there were some more easily accessible monitoring features for when we are trying to track outages on our systems rather than having to run checks and commands across individual devices
What problems is the product solving and how is that benefiting you?
the biggest problem it has helped us solve is patch management with its scheduler making managing our devices so much easier
Remote Management made easy
What do you like best about the product?
I find that NinjaOne tends to cover all bases in terms of IT management, and I can do just about everything I need through NinjaOne. I can deploy images, remote into computers and run scripts when needed. The health monitor is especially useful as it will indicate what compliance issues there are with a device.
What do you dislike about the product?
The one downside I have noticed is that it can be quite slow with bulk amounts of app downloads and script running i.e. when provisioning a device for the first time.
What problems is the product solving and how is that benefiting you?
NinjaOne makes remote management of devices much simpler and streamlined, and it makes processes much more streamlined and simple.
Great piece of software for laptop monitoring, patching, and provisioning
What do you like best about the product?
NinjaOne stands out for its clean, intuitive user interface and reliable performance. It's easy to navigate, even for newer team members, which helps reduce training time. One of the best aspects is how centralised and streamlined everything is — from device monitoring and patch management to remote access and script deployment, all in one place.
The automation capabilities are also a big win — scheduled tasks, health checks, and remediation workflows help free up time and reduce manual work. Remote access is fast and responsive, which is invaluable for resolving user issues efficiently. The alerting system is customisable and keeps us ahead of potential problems before they affect users.
The automation capabilities are also a big win — scheduled tasks, health checks, and remediation workflows help free up time and reduce manual work. Remote access is fast and responsive, which is invaluable for resolving user issues efficiently. The alerting system is customisable and keeps us ahead of potential problems before they affect users.
What do you dislike about the product?
While NinjaOne is a strong RMM platform, there are a few areas for improvement. Some features feel a bit over-simplified — for example, reporting is quite limited if you need custom or in-depth metrics. More advanced reporting or integration with external tools like Power BI would be useful.
The limited native reporting and documentation for more complex use cases can be frustrating. Also, while scripting is supported, the lack of a built-in script library or community marketplace means you often have to build everything from scratch or rely on your own repository.
The limited native reporting and documentation for more complex use cases can be frustrating. Also, while scripting is supported, the lack of a built-in script library or community marketplace means you often have to build everything from scratch or rely on your own repository.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve several key IT management challenges by centralising remote monitoring, patching, and endpoint management into a single, easy-to-use platform. Before using NinjaOne, we had to rely on multiple tools for monitoring, remote access, and automation — which made workflows inefficient and increased the risk of missing critical issues.
With NinjaOne, we can:
Proactively monitor devices and receive alerts before problems escalate
Deploy patches across Windows and third-party applications quickly and consistently
Remotely access user machines without disrupting their work
Automate repetitive tasks, such as disk cleanup and scheduled restarts
This has improved our response times, reduced manual workload, and helped ensure devices remain secure and compliant. Overall, it’s increased the efficiency of our IT support team and allowed us to provide a more reliable service to users.
With NinjaOne, we can:
Proactively monitor devices and receive alerts before problems escalate
Deploy patches across Windows and third-party applications quickly and consistently
Remotely access user machines without disrupting their work
Automate repetitive tasks, such as disk cleanup and scheduled restarts
This has improved our response times, reduced manual workload, and helped ensure devices remain secure and compliant. Overall, it’s increased the efficiency of our IT support team and allowed us to provide a more reliable service to users.
Simple setup, good remote maintenance function
What do you like best about the product?
I find the remote maintenance great. The setup was easy.
What do you dislike about the product?
I work too little with Ninja to be able to say anything about it.
What problems is the product solving and how is that benefiting you?
I use the remote maintenance from NinjaOne effectively, although I currently see little added value, as I mainly serve private customers.
tägliches Geschäft
What do you like best about the product?
The simplicity of connecting remotely, the search
What do you dislike about the product?
The logs could go back further and should be searchable.
- After searching for a company in the dashboard, the servers and clients should be directly accessible separately, as it was before the update.
- After searching for a company in the dashboard, the servers and clients should be directly accessible separately, as it was before the update.
What problems is the product solving and how is that benefiting you?
Several companies can be monitored quickly
Good monitoring tool but API documentation somewhat limited
What do you like best about the product?
WebUI very nice, more customizability even without admin for the overview of alarms would be nice
What do you dislike about the product?
API documentation and access to instances with the selector during login, more logs into the past if possible +90 days according to the NIS2 standard which will soon be established.
What problems is the product solving and how is that benefiting you?
API Documentation and Endpoints
Automation simplifies workflows
What do you like best about the product?
I find the automatic scheduling of jobs and remote maintenance very good, which significantly eases my work and allows me to perform scheduled restarts. The software was easy to use, which made the onboarding pleasant for me.
What do you dislike about the product?
Actually works perfectly
What problems is the product solving and how is that benefiting you?
I plan automatic restarts for customers, which was previously manual and exhausting, now I can schedule and perform them automatically, which makes the work easier.
Efficient Automation and User-Friendliness
What do you like best about the product?
I greatly appreciate the automation features of NinjaOne, as they help me save work and work more efficiently and quickly. I also find it positive that through the integration of Sentinel One and Hudu, we get a lot of data consolidated in one place, which simplifies the processes.
What do you dislike about the product?
I really like the product
What problems is the product solving and how is that benefiting you?
I find that automating tasks with NinjaOne significantly eases my work, saves me time, and allows me to work more efficiently, as I can automate server-side restarts, software updates, and Windows patches.
Facilitate IT management through automation
What do you like best about the product?
I appreciate the built-in remote maintenance, which significantly eases my work by allowing access to servers and clients remotely. The ability to automate software deployment and uninstallation is also extremely useful and greatly accelerates my daily tasks. NinjaOne provides me with significant relief in my daily work, as I can keep track of server load and disk capacity.
What do you dislike about the product?
Currently, I can't say anything about that.
What problems is the product solving and how is that benefiting you?
I have much less work with remote maintenance of servers and clients. I can automatically deploy software, monitor disk capacities and CPU usage, which greatly eases my daily work.
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