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Versatile RMM with great overview, minor usability drawbacks
What do you like best about the product?
I can see all systems at a glance and have the flexibility to connect via RDP, TeamViewer, or the NinjaOne client. The automation features are powerful and save a lot of time in daily operations.
What do you dislike about the product?
The client occasionally freezes and produces false alerts. When connecting via RDP, options like clipboard sharing need to be manually enabled every time. In the customer view, I would appreciate more filtering options, such as by logged-in user or operating system.
What problems is the product solving and how is that benefiting you?
It allows us to monitor and manage all client systems from a single pane of glass, which improves efficiency and reduces response times. The integrated remote access options (RDP, TeamViewer, and NinjaOne client) make it easy to quickly resolve issues without needing to switch tools. Automation helps streamline routine tasks, reducing manual work and minimizing errors. Overall, it enables us to provide faster, more consistent IT support.
Too bloated
What do you like best about the product?
Remote access possible with RDP, TV, and NinjaRemote
What do you dislike about the product?
Always installation problems with MS Server2025 in role Domain Controller
A simple (intentionally triggered) reboot already triggers an offline alert, but:
When the server is online, it takes too long, sometimes up to 30 minutes, for the server to be displayed as online again in the console.
Functionality is too bloated and complicated.
Some warning thresholds are pointless: for example, disk space: 10% of 100GB is definitely too little, but 10% of 5TB (or more) is way too much. Especially with backup storage, you don't want to waste such large amounts of space just to avoid triggering an alert. Fixed values would be more sensible.
Customer view is terrible: Always all devices. Technicians are primarily interested only in servers and clients with server functions. All "real" clients should always be found under a different tab.
RDP function: The description of the RDP always shows the incomprehensible ID. When you have several RDPs open at the same time (which is normal for a technician), you see the ID everywhere in the taskbar and can't distinguish them. The customer name should be prefixed to the ID so that you can differentiate the RDPs.
List of customer favorites. The list is automatically sorted by customer number and not alphabetically by customer name. So you always have to search unnecessarily long in your favorites list.
PS: As an IT consultant for customers, I use Ninja almost permanently.
A simple (intentionally triggered) reboot already triggers an offline alert, but:
When the server is online, it takes too long, sometimes up to 30 minutes, for the server to be displayed as online again in the console.
Functionality is too bloated and complicated.
Some warning thresholds are pointless: for example, disk space: 10% of 100GB is definitely too little, but 10% of 5TB (or more) is way too much. Especially with backup storage, you don't want to waste such large amounts of space just to avoid triggering an alert. Fixed values would be more sensible.
Customer view is terrible: Always all devices. Technicians are primarily interested only in servers and clients with server functions. All "real" clients should always be found under a different tab.
RDP function: The description of the RDP always shows the incomprehensible ID. When you have several RDPs open at the same time (which is normal for a technician), you see the ID everywhere in the taskbar and can't distinguish them. The customer name should be prefixed to the ID so that you can differentiate the RDPs.
List of customer favorites. The list is automatically sorted by customer number and not alphabetically by customer name. So you always have to search unnecessarily long in your favorites list.
PS: As an IT consultant for customers, I use Ninja almost permanently.
What problems is the product solving and how is that benefiting you?
See previous text "What is not liked"
Customer support simplified
What do you like best about the product?
That one can control customer computers without problems and quickly retrieve information.
What do you dislike about the product?
I would have to think for a long time to find something there.
What problems is the product solving and how is that benefiting you?
I am just a user, therefore I am not familiar with Ninja Solving.
RMM Best Solution
What do you like best about the product?
It's very clear to each targets. You know what you can expect of it. Very easy to implement and organize as per you needs. You can do almost everything to customize it.
What do you dislike about the product?
don't have one yet to report. Working with it for at least a year now
What problems is the product solving and how is that benefiting you?
Remote Monitoring and Management Efficiency, Reduces downtime proactive identification and resolution of issues before they impact end-users. Also helps improve overall system reliability and performance.
NInjaOne Stands Out from 25 years of RMM experience
What do you like best about the product?
It is easy to use and has all of the functionality that internal IT departments and small businesses need.
What do you dislike about the product?
The simplicity of it is the virtue but it lacks functionality for MSPs with heavy customization or functionality needs.
What problems is the product solving and how is that benefiting you?
For an extremely low cost of entry Ninja provides all of the purposes I just mentioned . It never breaks.
Great RMM and Endpoint Management Tool
What do you like best about the product?
The simplicity of the NinjaOne is what makes it so great! The onboarding time is next to nothing.
What do you dislike about the product?
Sometimes the speed to connect to a device can take a little bit of time on remote connections.
What problems is the product solving and how is that benefiting you?
It makes viewing our entire fleet super easy and allows to segment your fleet easily so you can be proactive instead of reactive.
Could use some feature improvements
What do you like best about the product?
NinjaOne is fairly easy to use, and I like the dashboard.
What do you dislike about the product?
some of the features with NinjaOne need improving. Examples below:
Script Library - After importing a script template and clicking "save" it takes me back to the beginning. I have no idea what I have already uploaded unless I have it up on a separate screen and compare what I have against the template library.
Creating special groups and columns are complicated and don't always work
I wish there was an option to show bitlocker keys on each device screen
I would like a toolbox to use while remoted into a user's device
Script Library - After importing a script template and clicking "save" it takes me back to the beginning. I have no idea what I have already uploaded unless I have it up on a separate screen and compare what I have against the template library.
Creating special groups and columns are complicated and don't always work
I wish there was an option to show bitlocker keys on each device screen
I would like a toolbox to use while remoted into a user's device
What problems is the product solving and how is that benefiting you?
I can remote into users devices and set up a script repo.
Great product!
What do you like best about the product?
It is easy to use right away. If there are things that you aren't sure about, they have a big knowledge base. The possibilities with NinjaOne seem endless. They update and push out new features pretty regularly. It just makes my job so much easier.
What do you dislike about the product?
I haven' t found anything that I dislike about it yet.
What problems is the product solving and how is that benefiting you?
The remote management saves me so much time. Auto-patching is another huge time saver.
Great RMM tool for MSPs
What do you like best about the product?
It works very well and is easy to use, onboarding was a breeze and the continuous updates keep things moving forward.
What do you dislike about the product?
We have had quite a lot of issues with the MDM product, specifically around iOS devices.
What problems is the product solving and how is that benefiting you?
We can manage all client devices from a single portal, and the native remote app works better than most stand alone products.
The NinjaOne Community
What do you like best about the product?
I appreciate being part of a community with NinjaOne. As a single-person MSP, it gets tough out here. I have questions that I want answers to. I have ideas that I want to share. Knowing that there are like-minded individuals around me who are doing the same things really helps keep me grounded. NinjaOne is also very responsive. If I have an issue, then I can quickly get an answer.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
What do you dislike about the product?
I am not a huge fan of how some features are presented.
What problems is the product solving and how is that benefiting you?
It is the backbone of my MSP business. I can see, manage, and fix client devices without haveing to go to the site. I can automate a lot of busy tasks. It makes my job easier, and allows me to focus on other things.
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