Talkdesk Express
TalkdeskReviews from AWS customer
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Ergonomical system
What do you like best about the product?
Talkdesk is very easy to access, has a great ergonomy as all the settings are very easy to configurate, does change a life when you take on multiples calls a day to follow on the various leads that are presented to me.
The customer service is on point. Extremely reliable and quick to react when a rare issue emerges. Joao especially helped out and reach me promptly. He talked me through all the process by video call which something I personally have never experienced in my career. Says a lot of how they run their company , very accentuated to the customers and to details in genral . They clearly care about the people and their companies. I honestly do not know how I was able to function without Talkdesk for so long
The customer service is on point. Extremely reliable and quick to react when a rare issue emerges. Joao especially helped out and reach me promptly. He talked me through all the process by video call which something I personally have never experienced in my career. Says a lot of how they run their company , very accentuated to the customers and to details in genral . They clearly care about the people and their companies. I honestly do not know how I was able to function without Talkdesk for so long
What do you dislike about the product?
The wrong domain can sometimes be a reason for a tricky account set up as when you are trying to connect yourself it will show some errors .You are not able to reset your password as it does not sent to the link email either. It just need a little push from the lovely customer service , but once that is in order, everything works smoothly
What problems is the product solving and how is that benefiting you?
An efficient way to call clients without having a business phone nearby and being able to provide such an efficient way to call them, also more members of the team can use the same platform which allow us to communicate properly and rapidly .
Recommendations to others considering the product:
Please just get talkdesk they will save a lot of times , wether your work in customer service or in sales like myself
Talk Desk Review
What do you like best about the product?
Talk desk has an appealing and easy-to-use program.
What do you dislike about the product?
There seems to be many issues with talk desk - I have to restart the program about once or twice during my shift.
What problems is the product solving and how is that benefiting you?
TalkDesk doesn't work consistently throughout my shift. These are the issues I've experienced:
-Talk Desk disposition will change while I'm on a call
-I'm unable to hear the call come in to my queue
-I'm unable to answer the call, however I see the call coming in
-I hear the call however I'm not able to see the interface (call description) and answer the call
-Talk Desk disposition will change while I'm on a call
-I'm unable to hear the call come in to my queue
-I'm unable to answer the call, however I see the call coming in
-I hear the call however I'm not able to see the interface (call description) and answer the call
Very good service.
What do you like best about the product?
The call functions and the transfer options
What do you dislike about the product?
The ringtone and cannot be able to make another call while on a call
What problems is the product solving and how is that benefiting you?
Optimizing the agents analytics
Great tool with the help of professional
What do you like best about the product?
intuitive interface, pleasant ergonomy, responsiveness
interconnection of different tools
interconnection of different tools
What do you dislike about the product?
Some features missing, studio functions editing, backup of flows...
What problems is the product solving and how is that benefiting you?
customer support, use of standard and automatic processing
Recommendations to others considering the product:
From an administration point of view, Talkdesk misses a few minor features but is relatively easy to manage and provides powerful integration possibilities.
From the user point of, it is pleasant to use and relatively quick to master.
From the user point of, it is pleasant to use and relatively quick to master.
Pretty easy to use!
What do you like best about the product?
I like that everything is straightforward to use, and you can get the hang of it pretty quickly; you don't need intense training on it or anything. The support for this is fast in response. I love the Dashboard features and the app that you can download on your phone or tablet. In the whole year that I have used this software, I've only experienced an issue once and they fixed it right away!
What do you dislike about the product?
I would appreciate having the Live Dashboard on the Talkdesk application for my phone. They also tend to have a lot of issues lately, where I am not able to transfer or I am not able to answer an incoming call
What problems is the product solving and how is that benefiting you?
I can see multiple queues at once; that helps when trying to transfer calls to a different ring group. Also, when warm transferring, it is very helpful that the person that is receiving the warm transfer can see the number or the name of the other person that is holding. Another benefit is that you can pretty much use any headset you want, it could be Bluetooth, 3.5 mm jack, or USB, and it detects them all! I used to use Avaya in another company, and that only let me use a USB headset, so I appreciate the compatibility.
Recommendations to others considering the product:
Fantastic tool for call centers. Pretty straightforward and full of features!
As a recommendation, I would suggest that you do not install any ad blockers on your computer because that could interfere with the performance of the Live Dashboard for some reason. I had that issue, I reached out to support and that is how I fixed it, by uninstalling the ad blocker.
As a recommendation, I would suggest that you do not install any ad blockers on your computer because that could interfere with the performance of the Live Dashboard for some reason. I had that issue, I reached out to support and that is how I fixed it, by uninstalling the ad blocker.
Great technology, great support!
What do you like best about the product?
The approach to delivering services is incredible. They to really know about customer service to them own clients.
What do you dislike about the product?
I would like to receive updates while the customer case is being worked. Even if no news.
What problems is the product solving and how is that benefiting you?
I include a gamification application in the AppConnect store to get agents more focused on performance & quality.
The Best Cloud Based Contact Center Ever.
What do you like best about the product?
My favorite thing as an IT manager is the call quality. Our numbers of support cases have gone down significantly due to this alone. Talkdesk app quality is also stratospheric. They provide frequent and consistent updates, and their support is magnificent both responsive and friendly. Talkdesk's IVR studio is a masterpiece.
What do you dislike about the product?
We are in an industry where we need to send and receive faxes occasionally. I know it isn't perfect, but if Talkdesk supported this, we wouldn't need a third-party fax app. That truly is the only legit complaint I can come up with.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to deliver incredible customer support to our customers. The Salesforce integration and intelligent call routing features improve the efficiency of our support agents dramatically.
Constantly Improving Product but Still Needs Improvements
What do you like best about the product?
I like that the product is constantly improving and that they have frequent releases. Talkdesk has 3 releases a year and has been improving their products. Their support team is also responsive and always helpful. Our interactions with our CSM, AE, and different team members have all been great.
What do you dislike about the product?
The product still needs improvements. They have new live dashboards that are great in order to see who is on a call or waiting in a queue, but you can't share them with your team. So each member of your support team will need to either re-create the dashboard or have Talkdesk copy it to their account in order for them to see who's waiting in a queue. The same logic applies to their reports. Talkdesk built a lot of new reporting features and updated their data model, which is great, but you can't share them with other team members. So one manager can have a different dashboard from others.
Additionally, the reporting structure is pretty confusing. My stakeholders and I frequently have questions regarding the validity of the data we're seeing. The actual data is often correct but there are so many ways to pull it and the documentation isn't very clear, that we often have to contact our TAM or the support team for help.
Lastly, how call routing works has caused issues for us. Sometimes how calls are routed even for direct lines can be confusing depending on status.
Additionally, the reporting structure is pretty confusing. My stakeholders and I frequently have questions regarding the validity of the data we're seeing. The actual data is often correct but there are so many ways to pull it and the documentation isn't very clear, that we often have to contact our TAM or the support team for help.
Lastly, how call routing works has caused issues for us. Sometimes how calls are routed even for direct lines can be confusing depending on status.
What problems is the product solving and how is that benefiting you?
We ultimately need a phone system for a support team and to give account managers direct lines.
App does all it promises and customer service is top grade.
What do you like best about the product?
Customer service, easily the best. Have used several similar software yet this takes the helm. Also while allowing me to interact with the interface it makes sure all my call are made at the correct time. It syncs perfectly with salesforce and allows me to take calls with no interference. The calls that come in are of good quality much like the ones that go out and on top of all of that, I can tweak with the outbound ringtone, area codes that I dial out from and just make them all more efficient at maintaining a sense of local call when I call my customers. if that were not enough every single time I came in contact with a customer service rep I was promptly attended to, my issue was treated as a priority and everything was made very easy and simple. When the issue hasn't resolved the guys over at customer service made sure to double-check and worked as a team to make sure my issue was resolved. Overall one of the best dial-out services in the market and with not too many buttons or added features that sometimes complicate things. There are several things that could honestly be better about it but when it comes down to making sure the task is done it greatly syncs perfectly with salesforce and allows me to take calls with no interference. The calls that come in are of good quality much like the ones that go out and on top of all of that, I can tweak with the outbound ringtone, area codes that I dial out from and just make them all more efficient at maintaining a sense of local call when I call my customers. if that were not enough every single time I came in contact with a customer service rep I was promptly attended to, my issue was treated as a priority and everything was made very easy and simple. When the issue hasn't resolved the guys over at customer service made sure to double-check and worked as a team to make sure my issue was resolved. Overall one of the best dial-out services in the market and with not too many buttons or added features that sometimes complicate things. There are several things that could honestly be better about it but when it comes down to making sure the task is done it is greatly.
What do you dislike about the product?
For starters, it doesn't sync with my surround sound USB headset which honestly baffles me, I've tried time and time again to fix this issue and no matter what there is nothing to be done about it, secondly, a few more buttons here and there to personalize the interface would be nice. Nothing major to be honest overall great.
What problems is the product solving and how is that benefiting you?
Very accessible and quick to respond to any issue present as well as you can edit many different aspects of the call mechs with help of customer service. Like i said the customer service is overall amazing.
Recommendations to others considering the product:
A software you can't miss out on trying, it definitely serves its purpose and isn't too heavy on your computer's task which makes it all the more efficient for big teams or even just 1 man shows.
I use TalkDesk professionally in a call center. I have been using this product for approx. 1.5 years
What do you like best about the product?
Calls are very clear and multiple options that cater to the user.
What do you dislike about the product?
Had many disconnects about six months ago after an update. Issue was resolved.
What problems is the product solving and how is that benefiting you?
Helps us connect with out customers and track metrics needed to run our call center.
Recommendations to others considering the product:
This is feature rich software that is predicated on consistency and reliability. Recommended by our call center.
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