Talkdesk Express
TalkdeskReviews from AWS customer
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A good platform for contact centers which includes tools for analytics as well as tasks management
What do you like best about the product?
The desktop app is independent of the web browser and displayed on top of most windows.
What do you dislike about the product?
The live dashboard is too heavy to use and fetching reports lag most of the time and results in a crash.
What problems is the product solving and how is that benefiting you?
Good UX for real-time monitoring and analytics. Much more efficient to maintain productivity among agents.
Recommendations to others considering the product:
An efficient tool for contact centres to use.
Great Product
What do you like best about the product?
It's very user-friendly and it has a great layout. Also I love the way the colours are bold and you know which are which.
What do you dislike about the product?
Sometimes it can be laggy and that causes problems with it freezing
What problems is the product solving and how is that benefiting you?
We can clearly see who is taking the calls and who is not. We can also see who is on the longest call as well
Recommendations to others considering the product:
Just with the lag. I wish it was faster some days and it didn't freeze as much as it does.
A great tool for making great calls
What do you like best about the product?
The best part of the tool is the ability to make worldwide calls from our computer.
What do you dislike about the product?
I do not have any concerns about Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk has been very helpful to connect with people around the world and make high quality calls.
Flexible Call-center Tool With Lots of Connectivity Options
What do you like best about the product?
We love the customization in the studio, and the Zendesk integration is great! The reporting features are also helpful for our managers.
What do you dislike about the product?
Limited SMS support, the Callbar app can be a little finicky for our agents. It would also be helpful to have a Salesforce integration that could work in the interface instead of needing the external callbar app to be running to call contacts.
What problems is the product solving and how is that benefiting you?
We're using Talkdesk to provide live phone support to some of our customers. We've really benefited from the Zendesk integration, which has allowed our agents working in Zendesk to field calls from Zendesk and log the results as Zendesk tickets, helping us keep our support reporting in one place and minimize context switching.
Recommendations to others considering the product:
Talkdesk is a great solution for call center/phone support, especially if you're looking to be able to integrate with other platforms such as Salesforce or Zendesk and don't want to leverage development resources. We especially like the 'studio' feature, which has allowed us to customize our workflows without needing much technical expertise on our team.
New Talkdesk Implementation
What do you like best about the product?
Custom Reporting is a must. The best way to combine your analytics and gain key insights into the performance of your agents
What do you dislike about the product?
I'd like to see the search parameters expanded for reference material. Can be tricky to navigate and find what you're seeking.
What problems is the product solving and how is that benefiting you?
Prioritization of calls. We can decide which calls are answered first, in a much easier fashion
Recommendations to others considering the product:
Consider customized reports, ask lots of questions during implementation
Would be amazing, if it worked
What do you like best about the product?
I like the ability to click and dial without having to copy/paste. When I was introduced to Talkdesk through the training videos, I was very impressed with how seemless the design was. It really looked like a simple, but game-changing tool. The training videos themselves were also very easy to understand, go through, and use to learn how to use the app.
What do you dislike about the product?
I could not click and dial off an excel sheet, which is the only document I work out off. In addition, when we reached out to the representative about other issues we were having, they were slow to respond. Overall, we did not receive the best customer service. During the trainings, there were several instances where the product itself did not work. Not only was the trainer having difficulty with it, but once we got to our portion of the training, where we downloaded and worked with talkdesk, it also did not work for us. These experiences did not improve our confidence in the product.
What problems is the product solving and how is that benefiting you?
SinceTalkdesk did not work on excel. As a result, I was not able to use it. Ideally, I would use Talkdesk to get through my list of calls faster. I would also use it to leave a voicemail that is pre-recorded, that way I did not have to repeat myself non-stop on a daily basis. The touch to dial feature and the voicemail drop, would have sped up my work output atleast by 3 times.
Recommendations to others considering the product:
What was helpful for us, it reaching out to other organizations that were currently using Talkdesk to see how they used it. They told us of additional services that Talkdesk had available. It was disappointing not to have heard of these features from the customer service representatives themselves.
Complete SaaS telephony solutions with great staff.
What do you like best about the product?
The staff is very helpful, that's very important. Every feature we've needed so far is available.
What do you dislike about the product?
Depending on your company, you should evaluate if SaaS is the right thing for you and check the pricing.
What problems is the product solving and how is that benefiting you?
We use it to handle incoming calls from our clients. We needed a SaaS because our team is worldwide and needs to adapt to different scenarios dynamically.
Easy to use phone software
What do you like best about the product?
It's user friendly, easy to use software.
What do you dislike about the product?
I feel the software has more potential and it would be good to have tutorials or trainings on how to use it in full capacity.
What problems is the product solving and how is that benefiting you?
Reporting with TalkDesk makes it easier to track performances.
Recommendations to others considering the product:
Would recommend with sales force really performs well together
Talkdesk Never Disappoints
What do you like best about the product?
Talkdesk is very simple and easy to use!
What do you dislike about the product?
In the rare cases, glitches might happen
What problems is the product solving and how is that benefiting you?
Easy integration with Zendesk and it has a lot of selections in explore to verify additional information when needed throughout every time span. You can utilize the information when needed going back months/years,
Recommendations to others considering the product:
The simplicity and effectiveness of Talkdesk are like no other, I have been using Talkdesk for the past 5 years and it has always been reliable and sufficient. I am very pleased while working with this program.
Will recommend talkdesk
What do you like best about the product?
I like the way we can make the calls so easily, calls are recorded, can easily play recorded calls
What do you dislike about the product?
I like everything about talkdesk. I would like nothing to changed for now
What problems is the product solving and how is that benefiting you?
Making outbound calls to customer. I like how the names ae displayed
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