Talkdesk Express
TalkdeskReviews from AWS customer
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Love it but few more options will make it a wonderful monitoring tool.
What do you like best about the product?
According to me, I like the reporting and admin module in Talkdesk. The Explore option has been improved and even the new dashboards under live are wonderful.
What do you dislike about the product?
I feel the bug fix or releases can be more frequent which I feel is missing. And also the Support should verify the common issues that is being posted on the Zendesk forums and try to work on those to clear them out.
What problems is the product solving and how is that benefiting you?
I keenly follow the Average Wait Time, Avg Hold Time, Missed Call %, Abandon Call %, Total no of calls, etc are the ones that I follow on a day-to-day basis.
Admissions Coordinator
What do you like best about the product?
emails to alert an Advisor that a voicemail has been left
What do you dislike about the product?
very few options to choose from to log a call - what about Hang-ups, etc
What problems is the product solving and how is that benefiting you?
Insurmountable number of voicemails all lumped in one place, and one has to sift through a string of voicemails to see which is yours
Talkdesk review
What do you like best about the product?
Easy to answer and trach calls. Voice mails easy to review .
What do you dislike about the product?
Nothing turely negative. Satisfied with product.
What problems is the product solving and how is that benefiting you?
Fewer missed calls
Excellent Solution - Fantastic Support
What do you like best about the product?
The interface is simple; Associate manipulation is quick and easy.
The onboarding / launch team was excellent and follow up care is excellent.
The onboarding / launch team was excellent and follow up care is excellent.
What do you dislike about the product?
Customized reporting is available only at an extra fee. Stock reports are not sufficient.
What problems is the product solving and how is that benefiting you?
Low occupancy and high wait times are easy to manage with TalkDesk
Click to Coach is an excellent QA bolt on solution
Click to Coach is an excellent QA bolt on solution
Recommendations to others considering the product:
Talkdesk is an excellent solution. The support is fantastic and a differentiator from all competitors.
Better experience with call routing over time, but reporting feature could be better
What do you like best about the product?
Talkdesk is easy to navigate, and the UI design is pretty user-friendly. The admin setting is easy to manage and make changes. The improved call routing function offers good flexibility for our team to set up the call receiving tiers and strategy.
What do you dislike about the product?
Although the reporting aspect has been improving throughout the years, but the easiness to generate reports, display of reports, default metrics, processing time still have large room for improvement. Some reports take too long to complete, and the reports are not categorized very well which is sometimes hard to find what you need.
What problems is the product solving and how is that benefiting you?
We use Talkdesk in our team to communicate with our customers on a daily basis for years. Some of the benefits are:
1. easy to manage different team cross time zones;
2. Talkdesk call bar is easier to use than the webpage, and improves the acceptance rate and speed
3. Easy connection with Zendesk so we have data from all communication channels in one place.
1. easy to manage different team cross time zones;
2. Talkdesk call bar is easier to use than the webpage, and improves the acceptance rate and speed
3. Easy connection with Zendesk so we have data from all communication channels in one place.
Fundamental platform for running business smoothly
What do you like best about the product?
I like the straightforwardness and user-friendly nature of this platform. The most impressive thing about it is that anyone can easily use it without knowing this product. The caller ID also proves to be very beneficial because it contains the email address of the customer that helps him in quickly accessing the information. Another worth mentioning feature is the admin panel, as it consists of various options for reports.
What do you dislike about the product?
Although it is doing a great job, however in order to have command on the entire features and functionalities, there should be a powerful internet connection. Moreover, I felt like the reporting panels need to be user-friendly. Otherwise this product is found to be very useful and helpful indeed.
What problems is the product solving and how is that benefiting you?
This platform has the best problem-solving techniques. It behaves as CRM by keeping names, emails as well as addresses of the customers safe and secure that further helps while opening customers' accounts. It has all outstanding capabilities for monitoring real-time service levels.
Recommendations to others considering the product:
It is absolutely a great product. It offers live reporting dashboard. Morover it gives you the opportunity for individualising the dasboard according to your own choices. It consists of best options for automating reporting, call recordings and many more. Furthermore it has greatly increased employees efficiency to a greater extent. It will give you amazing ability for viewing call history and listening previous calls is incredibly easy with this. I suggest you to have it and take benefits out of it
Ease of use and fantastic architecture behind the platform.
What do you like best about the product?
It is an excellent solution for our support agents. It integrates well with our platform that we use for our support tickets.
What do you dislike about the product?
Sometimes it logs you out from the call center, and it can easily be fixed with an update.
What problems is the product solving and how is that benefiting you?
Building a world-class customer service experience.
Recommendations to others considering the product:
If you're planning to build a world class customer support experience, Talkdesk is your go to.
Reliable, Flexible Call Automation Solution
What do you like best about the product?
It's fairly easy to implement, integrates very well with Salesforce.com, easy to make changes and modifications.
What do you dislike about the product?
Inabilty to live monitor smoothly; flexible to customize for multiple groups.
What problems is the product solving and how is that benefiting you?
Recording sales activities, give feedback on calls, enable work from home easily and boost productivity.
Most helpful and useful tool for support agents
What do you like best about the product?
The best and most worth mentioning feature is that it gives most advanced, reliabe and latest solutions for contact center. It is incredibly easy to use. It is equally helpful for agents and administrators. Anothe plus point is that no specific training is required before using this. I Iove the live dashboards. I found it to be very much user friendly.
What do you dislike about the product?
I have been using this product for many months, but I haven't come across any frustration with it so far. It is offering great services. The only thing that needs to be modified are the monile apps. It lacks a few important feature but I hope in future this will be no more issue.
What problems is the product solving and how is that benefiting you?
It helps me a lot in solving multiple problems. It helps me a lot by giving proper order to my routine work and doing my work smoothly. Callbar option has brought much convenience to me and helps me save my valuable time because having this is just like a blessing to me. We need not leave the browser tab open to make calls.
Recommendations to others considering the product:
This is the most authentic and reliable voice communication tool. I suggest you to have this tool. It will surely prove beneficial to your business. I am damn sure it will give you best solutions for routing incoming calls that further facilitates the proper agents. Moreover monitoring voicemails is incredibly easy with this product.
Talkdesk good review
What do you like best about the product?
The interface. It is super user-friendly. We can monitor each other's calls from all organizations. I love the feature where we can change the status remotely. So when one of our colleagues got disconnected or if an emergency comes in, we can change their status from whatever to offline. I like this feature. We can also see the available number of agents currently logged in to our splits, how many calls are answered, how many calls on queue, and how long the call was going for. I also like the feature where I can see the wait time for our calls. We can see how long they have been waiting in the queue so we will know what to expect when the call comes in. I know that this is a simple feature but it really helps us a lot.
What do you dislike about the product?
The font size. I can't seem to decrease it. The unwanted glitches like dropping calls, closing unexpectedly, dialling numbers, and the load time for the app. It sometimes loads for about 2-3 minutes while other tools are just loading for about 20 seconds. There's also no mobile app for the talk desk so it would be hard for us to manage it remotely.
What problems is the product solving and how is that benefiting you?
Our call queue. I can monitor how am I doing with my calls and how long I am in the call.
Recommendations to others considering the product:
The best app to cover the queue.
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