Talkdesk Express
TalkdeskReviews from AWS customer
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Works very well
What do you like best about the product?
Call quality is very clear and good. Hides the original number. We can save the recordings. It dials every quickly.
What do you dislike about the product?
Never faced any problem. There is nothing that I don't like, everything Is very good and it works very properly.
What problems is the product solving and how is that benefiting you?
Customer problems. Quality assurance.
EASY TO USE
What do you like best about the product?
TALK DESK IS SO EASY AND RELIABLE - I HAVE BEEN SATISFIED USING IT.
What do you dislike about the product?
I HAVE NOT FOUND ANYTHING I DISLIKE. I HAVE NOT TRIED THE APP
What problems is the product solving and how is that benefiting you?
USING WITH A CALL CENTER AND EVERYTHING WORKS WELL
Recommendations to others considering the product:
NONE AT THIS TIME
Talkdesk
What do you like best about the product?
What I like the best is the Reporting side and how you can control the agent status.
What do you dislike about the product?
I think it would be that there's no option for auto answer.
What problems is the product solving and how is that benefiting you?
It helps us with the agent reporting and keeping track of the avail time.
Recommendations to others considering the product:
Make sure to check their support site for better understanding about the reporting.
Ease of access
What do you like best about the product?
The dashboards for call monitoring are very helpful. The ability to toggle or modify widgets on the dashboard helps us look for what we need and when we need it.
Real time data is a +
Real time data is a +
What do you dislike about the product?
Talkdesk could incorporate more reports on the dashboard like number of calls handled by the agent on the Live Agent widget or something like that
more customization options
more customization options
What problems is the product solving and how is that benefiting you?
SVL and AHT are huge factors that weigh in daily and with Talkdesk it has been sailing smoothly. From our previous tool our SVL has been down for months but with Talkdesk we've been passing our goals almost daily.
Recommendations to others considering the product:
Easier contact for support in case issues arise with the tool that need immediate action due to impact that may come
Great communication
What do you like best about the product?
the ease of use, the clarity of the calls are great as well
What do you dislike about the product?
sometimes when trying to use the widget version, it doesnt work for me for some reason.
What problems is the product solving and how is that benefiting you?
no problems at the moment
Talkdesk Is Extremely Helpful.
What do you like best about the product?
I like using Talkdesk because it makes my job a lot easier by knowing what Members are calling and they can even leave voicemails for me when I'm offline.
What do you dislike about the product?
I can't think of anything bad about Talkdesk.
What problems is the product solving and how is that benefiting you?
I love how tickets automatically generate when a Member calls and their information comes up making it easier for me to verify their identities and quickly solve their problem. The benefit that I have experienced using TalkDesk is that it's easy to navigate through TalkDesk and making outbound calls is quick and easy.
Definitely makes the workday go more smoothly!
What do you like best about the product?
Very easy to use, customizable for group. Callbar is extremely convenient - you don't have to leave a browser tab open to make calls. Being able to use stored numbers in both Talkdesk and Callbar make completing calls super convenient. The capability to make a call in Callbar from an email or other document as well as the capability to copy and paste a number into Callbar from a document.
What do you dislike about the product?
Can sometimes get a bad connection, making hearing person you're calling difficult. Issues with Talkdesk (the app) that bring our entire phone system down brings our entire business to a grinding halt. Not great when you talk to mostly clients as a whole. You have frantic clients because they couldn't get through via phone, so our email system gets flooded, which can cause a whole other in and of itself.
What problems is the product solving and how is that benefiting you?
There aren't any that I'm aware of on a company level. I am personally not experiencing any problems. Benefits of using Talkdesk allow a majority of our workforce to work remotely while still serving our clients. Employees don't have to divulge their personal phone numbers or other information in order for our organizationto continue serving our clients.
Major downfall at the moment: The fact that this survey is holding my Callbar hostage, preventing me frem doing my job.
Major downfall at the moment: The fact that this survey is holding my Callbar hostage, preventing me frem doing my job.
It has made my work faster and less steps to get information
What do you like best about the product?
The real time dash boards and the report section.
What do you dislike about the product?
That recordings in calls are not dated exact date of recording
What problems is the product solving and how is that benefiting you?
I am still learning to use it and do not have a lot of problems. The benefit is that it makes work faster.
Talkdesk review
What do you like best about the product?
Clear sound quality and doesn't even need to wear a headset
What do you dislike about the product?
Issues only when the internet connection isn't good
What problems is the product solving and how is that benefiting you?
I make outbound and inbound calls
Recommendations to others considering the product:
Very easy to navigate and use
Great Medium To Sales
What do you like best about the product?
Connectivity & clarity, overseas.
Plus the user comfortability
Plus the user comfortability
What do you dislike about the product?
better numbers, with less spams.
better phone app
better phone app
What problems is the product solving and how is that benefiting you?
Sales bridge gap is solved between overseas
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