Talkdesk Express
TalkdeskReviews from AWS customer
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Efficiency in the work space. How TalkDesk improves team work.
What do you like best about the product?
I like the sleek design and obvious eagerness to improve efficiency of business relations. Helping you connect with customer easily and hassle free.
What do you dislike about the product?
I wish after a call finished the status went into after work call. So that we couldn't have another call come in right away. That way you wouldn't have to worry about
What problems is the product solving and how is that benefiting you?
Everyone can listen to all calls now, reducing need for management interference.
Recommendations to others considering the product:
TalkDesk is a program that fits the needs of the user. Whether you're customer focused in your business or an internal team organization TalkDesk can help elevate you to a new level!
Simple and Clean Interference
What do you like best about the product?
Everything is laid out in proper way. The Interface is very simple only displays what you really need.
What do you dislike about the product?
Compared to our legacy system, Talk desk doesn't provide option to schedule my call agents. It should have a scheduling tab where agents can see there daily schedule as well.
What problems is the product solving and how is that benefiting you?
Using it at our call center
Recommendations to others considering the product:
Definitely go for the system its very simple and easy to learn software
Excellent Phone service
What do you like best about the product?
My favorite thing about Talkdesk is that it is simple to use, simple to learn. The program is easy to install and does exactly what is needed without causing a lot of technical issues.
What do you dislike about the product?
Downsides are that sometimes agents try to answer the calls and they can't click the answer button. Also, some agents and very few have a lot of issues logging into it they keep getting error messages and its hard to figure out how to fix it.
What problems is the product solving and how is that benefiting you?
We are able to answer our calls for the our center without having to use a landline.
Much better phone system than what we had previously
What do you like best about the product?
- It's UI is the best in league
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
What do you dislike about the product?
- Having issues with routing calls from our old provider
- Sometimes when on 'available' the phone doesn't ring
- Sometimes when on 'available' the phone doesn't ring
What problems is the product solving and how is that benefiting you?
- It's helping us migrate to a "cloud" platform vs. relying on computer servers
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
Love it!
What do you like best about the product?
Click to call, call recordings and general ease of use.
What do you dislike about the product?
It's pretty easy, but at times it takes a while for the completed tasks to sync/log in SFDC
What problems is the product solving and how is that benefiting you?
Not having to manually dial each number I need to call. Not having to spend the time to log my calls to SFDC since Talkdesk handles that for me.
Positive calling experience
What do you like best about the product?
The call history details provided for repeat callers
What do you dislike about the product?
Some dashboards can be confusing for classifying calls
What problems is the product solving and how is that benefiting you?
Consolidating multiple lines into one service
Recommendations to others considering the product:
Make sure you have a good quality headset microphone.
Seamless execution and great support!
What do you like best about the product?
Support was always wonderful and the fact that the tool worked well was a key difference from our old tool that we used.
What do you dislike about the product?
The chrome integration tools. They were always being updated but was never clear which were needed or not.
What problems is the product solving and how is that benefiting you?
Easy IVR system for our customer support team. Being able to easily update recordings and edit the IVR have been a game changer.
Recommendations to others considering the product:
USE IT!
Overall Solid Product
What do you like best about the product?
Ease of use and reliability of the product.
What do you dislike about the product?
Sometimes multi device interoperability can be challenging
What problems is the product solving and how is that benefiting you?
Make customer service as excellent as possible. Talkdesk has made that possible.
Reporting
What do you like best about the product?
The reporting feature is great for delivering metrics to my team! It provides great data and transparency for all. The web mode and widget mode versatility are a great feature that is available for users.
What do you dislike about the product?
It will unexpectedly crash or malfunction without letting the user know of any errors.
What problems is the product solving and how is that benefiting you?
It allows my team to communicate easily and fluidly with our customers.
Recommendations to others considering the product:
It's a very user-friendly software that allows different components to be implemented. It's really easy to maneuver incoming calls within the organization, such as transfers and departments.
Good tool for communication
What do you like best about the product?
easy to use, you can check the calls made by your team months after they were done plus you can monitore easily
What do you dislike about the product?
sometimes when you have the callbar and the web open, 2 calls can enter at the same time to the same user
What problems is the product solving and how is that benefiting you?
to be able to handle the telesales in an effective manner
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