Talkdesk Express
TalkdeskReviews from AWS customer
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Good layout, questionable quality.
What do you like best about the product?
I liked how call recordings were saved at easily accessible urls for later listening. The call widget is also help and makes it easy to use TalkDesk while performing other tasks. In-call notes were really well set up and easy to add. The monitoring features were pretty good, as well. I like how it was visualized.
What do you dislike about the product?
The call quality was consistently poor, with lots of crackling, dropped calls and garbled sound. There were also continually issues with call queuing and auto-assigning calls. The admin settings were also hard to access and different features were not in the places I expected them to be. For example, there were like 3 different places you had to go in the admin panel just to turn off the phones or to update the call hours.
What problems is the product solving and how is that benefiting you?
I previously used TalkDesk to field calls from customers. The call recording and playback features worked well.
Recommendations to others considering the product:
Definitely use the widget version over the web-based version. It's much more user-friendly and typically has better reception.
Talkdesk
What do you like best about the product?
I use Talkdest daily and its really fast and easy to use.
What do you dislike about the product?
Sometimes you can not hear clients and stuck.
What problems is the product solving and how is that benefiting you?
I'm not having issues when I'm dealing with my clients so Talkdesk gives me this benefit.
Phone system for small business call center
What do you like best about the product?
Talkdesk integration with Zendesk was seamless. The account managers really knew their stuff and were more than helpful. Our company felt really comfortable adding the system to our processes.
What do you dislike about the product?
There are so many competitors and Talkdesk felt like all the other options out there were the same. Nothing truly stood out about what they offered outside their customer service.
What problems is the product solving and how is that benefiting you?
Our previous system was antiquated and cheap. Talkdesk allowed us to monitor calls, call length, and provide accurate numbers to determine the size of the customer service team.
TalkDesk In 3 Words - Easy, Appeasing, Elegant
What do you like best about the product?
How easy Talk Desk it to use!
How good that it looks and the design of it!
And last but not least, how the program flows.
How good that it looks and the design of it!
And last but not least, how the program flows.
What do you dislike about the product?
To be honest, sometimes there is a glitch in the system and it sometimes takes a few seconds to fetch the data from the caller. It has been worked on since I have been using it because it seems to be happening less and less.
What problems is the product solving and how is that benefiting you?
TalkDesk has empowered us to help customer out and get them the customer service that not only they want to hear, but what they need to hear. We help customers get their cars out of tows, get them discounts at garages, and even help businesses save money and keep track of expenses.
Recommendations to others considering the product:
If you're on the fence, get TalkDesk. It is a truly wonderful program to use!
Very intuitive and complete tool
What do you like best about the product?
The callbar. This web application is fully integrated with Salesforce and also other CRMs, no need to copy-paste to call, a simple click on SF and the call is on its way.
What do you dislike about the product?
Some minor tech issues, sometimes calls do not connect well, speaker/listener do not hear each other, but these situations are very rare.
What problems is the product solving and how is that benefiting you?
Works well with a great number of calls on a daily basis. Also good for inbound, not only outbound.
Yehia Z
What do you like best about the product?
EASY TO USE AND INTEGRATION WITH OTHER SOFTWARE, YOU DO NOT HAVE TO COPY PASTE A NUMBER TO MAKE A CALL, JUST HAVE TO CLICK ON THE NUMBER. you can manage many calls a day and it works very well, we make long calls, reaches up to 60 minutes.
What do you dislike about the product?
WE WORK MORE THAN THREE YEARS WITH TALKDESK, AND THE TRUTH THROUGHOUT THESE YEARS HAS BEEN IMPROVING A LOT AND IF SOMETHING IS NOT LIKED ONLY WE COMMON IT AND LOOKING FOR A QUICK SOLUTION
What problems is the product solving and how is that benefiting you?
WE USE TALKDESK AS A SALES DEPARTMENT DAILY, NOW IT IS A PART OF OUR WORK, BEFORE WE WORK WITH OTHER PLATFORMS AND ONCE WE TRY THE TALKDESK WE ALREADY HAPPY WITH ITS FUNCTIONALITY AND THE INEGRATION WITH OTHER SOFTWARE THAT WE USE.
Recommendations to others considering the product:
Of course I recommend testing the software, it's very good at outbound and inbound calls
Oustanding software
What do you like best about the product?
Fast, Reliable, Helpful, Problem-solver, and quality assurance.
What do you dislike about the product?
Sometimes its stops working and you have to restart the software
What problems is the product solving and how is that benefiting you?
we are solving a huge problem in which we need to handle clients inquiries faster and its being helpful by solving that and getting in more sales.
Recommendations to others considering the product:
Try it and you would not regret
Efficient program for tracking and running reports
What do you like best about the product?
Talkdesk integrated with Salesforce for click-to-call functionality which was super helpful for our sales ourganization
What do you dislike about the product?
Once in a while we had calls drop from talkdesk and we got disconnected from the client.
What problems is the product solving and how is that benefiting you?
Operational efficiency, reporting, functional phone system amongst multiple offices
"Talkdesk Review"
What do you like best about the product?
Talkdesk gives a very easy to use interface, both in the web mode and keeping in mind that utilizing the application on my work area. TalkDesk stage was easy to learn. From somebody coming in with no consider focus experience this stage was easy to figure out how to utilize and the revealing is incredible. I adore that it is so natural to explore. Learning comes speedy its clear and simple when educating and preparing others. Programming joins well with Salesforce. They are continually refreshing and improving things consistently! Their client support is unmatched and productive in their supportiveness.
What do you dislike about the product?
I can't consider anything as of now since I never truly had an issue with Talkdesk. So far it's been extraordinary!
What problems is the product solving and how is that benefiting you?
Talkdesk permitted us a ton of straightforwardness, helping clients with precise data which we extraordinarily appreciate and flourish with inside the organization. It has a very quick interface for inbound and outbound calls. There help group is incredible,our group would now be able to make and take a huge number of calls proficiently.
Recommendations to others considering the product:
Talk work area is the correct choice for each organization which works with customers and clients. No reason I wouldn't recommend, extremely simple and basic with incredible call quality.
Good Intuitive Software
What do you like best about the product?
I really enjoy that I get a phone number that is separate from my personal number. In previous jobs, it's been so stressful to have to give out my personal number-- even a google number attached to my phone-- to a client. Generally speaking, clients won't take advantage, but there is always those 1 or 2 that make life hell. TalkDesk allows me to screen calls more easily and even set myself as "away" if necessary.
What do you dislike about the product?
Minor complaint is that it doesn't recognize when my phone is presenting or casting to a different screen. It would be great if Talkdesk knew when I was doing a presentation and automatically turned off calls. Granted, this can be solved if I just remember to turn off manually or close a tab myself.
What problems is the product solving and how is that benefiting you?
Providing a line of communication for clients without having to give out personal contact info is a lifesaver. Also, it helps whenever an account manager is gone/on vacation to assign AM's to specific voicemails/phone calls.
Recommendations to others considering the product:
I'm sure there are other ways to integrate this software with a CRM, but we haven't taken the time yet to explore those options.
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