Talkdesk Express
TalkdeskReviews from AWS customer
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Talkdesk makes managing my team easier
What do you like best about the product?
I like how Talkdesk makes recordings of calls very easy to find. This helps me manage my team more efficiently. I also like the service level and call quality. Their tracking and reporting is awesome too.
What do you dislike about the product?
I wish the integration with ZenDesk was more robust but beyond that I do not have any negatives when it comes to Talkdesk.
What problems is the product solving and how is that benefiting you?
Call tracking, reporting and recordings are really important for our business and management team. The monthly reporting is great.
Great tool for the team
What do you like best about the product?
I like that I can see at any time who is available and check the reports
What do you dislike about the product?
sometimes when I go to the reports it puts me back offline
What problems is the product solving and how is that benefiting you?
I am checking the stats of the day to plan for the other day
Talkdesk was easy to use!
What do you like best about the product?
I enjoyed that an incoming call would pop up on any screen to make it easier to answer. I also enjoyed the ease of downloading the conversation as an mp3
What do you dislike about the product?
It was sometimes difficult to search contacts in the system.
What problems is the product solving and how is that benefiting you?
Talkdesk made it easier for our members to reach out to us!
Easy to manage contact center
What do you like best about the product?
I like that I am able to review my team's metrics and help them to become more productive in their day to day interactions with our customers.
What do you dislike about the product?
I find it very easy to navigate. I don't have any recommendations for improvement at this time.
What problems is the product solving and how is that benefiting you?
I love being able to have a customer database for the history of conversations and training that we have provided.
Recommendations to others considering the product:
So easy to use!
Great Call Center Software
What do you like best about the product?
Before Talkdesk, my call center did not have measurable metrics or reliable recordings. Since implementing this software, it has been much easier to monitor employees and use the numbers to motivate productivity.
What do you dislike about the product?
At first it did seem like the cost was high, however since we have seen the benefits of this software, it is well worth it!
What problems is the product solving and how is that benefiting you?
We previously did not have an IVR for call routing. Since implementation, it has been easier to get our customers in touch with the right agent to solve their query.
Recommendations to others considering the product:
It is important to get he free trial and try this product out for yourself.
Easy to use!
What do you like best about the product?
The most helpful part of Talkdesk is being able to go back and listen to important calls on demand right after they happen.
What do you dislike about the product?
I dislike when Talkdesk will kick into "offline mode" for what seems like no reason, even when my internet doesn't go out.
What problems is the product solving and how is that benefiting you?
I'm honestly having no business problems with it other than it kicking into "offline" mode for no reason from time to time. The benefits I've realized from having the software is being able to get voice recording of clients so that we can go back and listen to the good and bad to grow from our conversations.
Recommendations to others considering the product:
Use the product for the purpose of ease of use and the ability to use the calls for training purposes
Intuitive App - Great for Business!
What do you like best about the product?
I like how easy Talkdesk is to use and that it's pretty intuitive to figure out. Never had an issue with it working!
What do you dislike about the product?
There's nothing I really dislike. The only thing I would recommend is to have a way to do a warm transfer while someone is still on hold rather than having to take them off hold and then put them back on to transfer.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to integrate with ZenDesk and communicate with our customers without having to ask a bunch of verification questions, it's great since people are busy!
Recommendations to others considering the product:
I think it's a great service and works well for customer contact needs!
Talk Desk Review
What do you like best about the product?
I love being able to pull call reports on my team. It makes it so easy to track Number of calls, After work and average speed of answer
What do you dislike about the product?
I do wish I could customize the reports a little more
What problems is the product solving and how is that benefiting you?
I am learning what I need to have my team work on to get more efficient with answering the calls as they come in
Recommendations to others considering the product:
It is very easy to use and the reports are great
Changing Customer Service
What do you like best about the product?
What I enjoy the most about Talkdesk is the ability to listen to a phone call after you ended the conversation. I use this as a tool to make sure my customer service for the client is as great as it can be. I also use it to learn how to project more confidence over the phone with clients.
What do you dislike about the product?
The only thing I dislike if you don't close out the reason for call screen you will not be able to receive any new calls. This is a minor issue.
What problems is the product solving and how is that benefiting you?
Customer Support for websites is what we solve. Having the ability to listen to calls when a client has several changes cut down on having to reach back out which then saves time.
The perfect tool for customer support
What do you like best about the product?
I'm part of the customer support team of an internet marketing and SEO software company. Talkdesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to make international calls and track/log all phone interactions with clients. They even have a widget mode for effortless phone call monitoring! Highly recommend.
What do you dislike about the product?
I wish there was an easier way to be notified of a missed call or voicemail assigned to you rather than refreshing the dashboard every time.
What problems is the product solving and how is that benefiting you?
An effective and efficient call center solution.
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