Talkdesk Express
TalkdeskReviews from AWS customer
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Nimble, Configurable, and Easy to Deploy
What do you like best about the product?
A very nimble configurable product that is easy to deploy
What do you dislike about the product?
Took a little longer than expected to launch
What problems is the product solving and how is that benefiting you?
Contact center as a platform that sits in the cloud
Outstanding Communication Platform with Powerful Integrations and Analytics
What do you like best about the product?
Talkdesk is a remarkable approach that facilitates the outbound and inbound communication options, and this consolidates all the engagement measures
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
What do you dislike about the product?
Talkdesk has issues with call quality where Internet connection is a must
Talkdesk has price transparency issues, something that makes it hard for company to budget
Talkdesk has price transparency issues, something that makes it hard for company to budget
What problems is the product solving and how is that benefiting you?
Talkdesk offers a unified contact center that ensures proper customer communication and improved engagement that brings more sales
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
Offer a positive and professional user experience to all your customers with Talkdesk.
What do you like best about the product?
One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements.
I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services.
I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services.
What do you dislike about the product?
I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses.
What problems is the product solving and how is that benefiting you?
As a user of Talkdesk's work options and resources, I can say that this platform has helped me improve customer service for all my business's customers, satisfying all their needs and meeting all their commercial requirements.
Frequent Integration Issues and Slow Support Undermine Daily Use
What do you like best about the product?
The ability to see status' of those logged in. being able to switch ques on the fly.
What do you dislike about the product?
TD support tends to be slow to respond when issues arise. On a daily basis we see issues with TD linking to salesforce, not creating cases for our reps, not transferring notes, and co pilot not being able to be used consistenly without issues.
What problems is the product solving and how is that benefiting you?
I have no problems that have been solved.
Good Usability but Lacks Salesforce Integration
What do you like best about the product?
I like that Talkdesk is easy to navigate once you get the hang of where everything is, and it's easy to review recorded calls.
What do you dislike about the product?
There are constant tech issues where we can't select the case number to put our dispositions in, or when we can select the case number, it won't add the notes to our cases in Salesforce. There are a lot of issues where it doesn't work with Salesforce as intended. The AI (co-pilot) is also not great.
What problems is the product solving and how is that benefiting you?
Talkdesk is a standard phone system that meets our basic needs. It's easy to navigate and great for reviewing recorded calls.
Boosts Call Efficiency with Great Transcription, Needs Better App Sync
What do you like best about the product?
I absolutely love Talkdesk and how the platform takes so much stress out of my work day. I have a bad memory, and being able to see my and my customer's conversation transcribed allows me to better focus on assisting the customer. I enjoy how Talkdesk helps me transcribe conversations and create case notes with ease. The interaction summary feature is beneficial as it captures the conversation well, which helps me take more calls. Additionally, the initial setup of Talkdesk was very easy.
What do you dislike about the product?
Sometimes it does not sync with other apps well. When completing a call, it can put the information over to Salesforce way better.
What problems is the product solving and how is that benefiting you?
I love Talkdesk for transcribing conversations and creating case notes easily, helping me focus better on assisting customers.
Talk Desk Review.
What do you like best about the product?
At this stage, I don’t have much positive to say. The platform comes across as unreliable and inefficient, with ongoing issues that seriously disrupt both employee workflow and customer satisfaction. I hope that future updates will resolve these problems, because right now, Talkdesk feels more like an obstacle than a useful tool.
What do you dislike about the product?
Unfortunately, my experience with Talkdesk has been challenging from the start. While the platform is intended to streamline communication and integrate with other tools, it has introduced more complications than solutions for our team. Here are the main issues we’ve encountered:
Integration Problems
Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome.
Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity.
Workflow & Status Issues
The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks.
There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress.
Connectivity & Audio Quality
Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns.
These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical.
Integration Problems
Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome.
Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity.
Workflow & Status Issues
The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks.
There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress.
Connectivity & Audio Quality
Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns.
These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical.
What problems is the product solving and how is that benefiting you?
It manages our calls.
Easy to Navigate, But Reliability Needs Improvement
What do you like best about the product?
When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful.
What do you dislike about the product?
We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company.
What problems is the product solving and how is that benefiting you?
It isn't really solving any problems for us.
Effortless Scheduling and Performance Tracking
What do you like best about the product?
I like how you can check your scheduled and calls along with your performance, ease to use and number of features is great
What do you dislike about the product?
when there is tech issues which is not offend
What problems is the product solving and how is that benefiting you?
its solving when students talk fast records every word to look back and make sure entering the correct information and with Ai now able to select your wrap sheet after call or email is great
Great Transcripts and Summaries, But Connectivity Needs Improvement
What do you like best about the product?
I really enjoy the live transcript, especially when there not a great connection. This helps keep up with the conversation without having to say "what" all of the time. I also enjoy the summaries as well as the auto-closing of tickets in the system.
What do you dislike about the product?
I feel like there is definitely issues with connectivity to other systems. The inconsistency with connection can definitely cause a delay, especially when there is a high number of calls. This also causes issues with opening tickets sometimes as well. There have been times that CoPilot does not generate the summary in the amount of time allotted for wrap up causing a delay in moving between calls.
What problems is the product solving and how is that benefiting you?
TalkDesk and CoPilot are definitely solving a ease of use when it is functioning as intended which helps with efficient handling and customer satisfaction.
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