We use it to manage our lifecycle, to manage our access, and to make certification of our access.
We use it for all approved access and all managed access.
SailPoint Identity Security
SailPointExternal reviews
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Easy Access Control Across Apps with Straightforward API Integration
What do you like best about the product?
SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the integration seems to be rather straightforward. I also like that it can be setup to reach out to managers on a periodic basis to ensure access should remain or be revoked.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
Integrates SSO for multiple applications we use. It also allows RBAC which is essential to ensure access rights remain constant.
Access Management using Sailpoint
What do you like best about the product?
Sailpoint streamlines the process of raising requests for several access or apps for myself or my entire team.
The workflow even identifies the steps on which the request is currently at so that I can ask the respective approver to work on that effectively.I use it mostly for internal use and every time a new joiner is on-boarded. We have a set of apps and accesses needed to work on the Development team and all of it is taken care using Sailpoint. The integration is proving to be better than the usual JIRA or ITHELP requests.
The workflow even identifies the steps on which the request is currently at so that I can ask the respective approver to work on that effectively.I use it mostly for internal use and every time a new joiner is on-boarded. We have a set of apps and accesses needed to work on the Development team and all of it is taken care using Sailpoint. The integration is proving to be better than the usual JIRA or ITHELP requests.
What do you dislike about the product?
The managers have to review who has access to what can feel old-fashioned and confusing. It can make a simple task harder than it should be. Sailpoint allows to make the tool do almost anything with custom code, that can backfire. When it's time to update to a new version, all that special code can break, creating a lot of extra, unexpected work.
What problems is the product solving and how is that benefiting you?
Raising access requests for my team is so much simpler now, I can easily request apps or permissions for myself or for multiple people at once.
What I really appreciate is how simple the workflow is. I can always see exactly where a request is stuck, which means I know who to approach next without guessing. It saves us all a lot of time.
What I really appreciate is how simple the workflow is. I can always see exactly where a request is stuck, which means I know who to approach next without guessing. It saves us all a lot of time.
SailPoint Makes Identity Governance and Access Workflows Effortless
What do you like best about the product?
SailPoint is one of the best tools for identity and governance management. I currently use this tool in my company, and as a SailPoint developer I find it very helpful for handling access requests, policies, certifications, and many other features that I use regularly. It’s an industry-recommended tool for any company that wants to control and manage its identity workflow effectively.
What do you dislike about the product?
From my side, there’s nothing I dislike about this tool based on my usage. In fact, it makes my work easier and helps me understand my users better.
What problems is the product solving and how is that benefiting you?
I can point out more than five benefits. When I want to check whether a user needs access or not, I can simply use the certification to verify if they really need it. Using policies also helps me restrict users who are not eligible for certain kinds of actions. In addition, I can connect to multiple target applications, and for each application I can update or delete from SailPoint itself. Overall, there are many benefits in SailPoint.
Streamlined Access & Identity Management with a Clean Approval Process
What do you like best about the product?
You can manage access management and identity for multiple enterprise applications all in one place. The clean approval process makes it easy for application owners to review incoming requests and grant access as they come in. It also offers support and integration with a wide range of applications.
What do you dislike about the product?
Although Sailpoint is great at providing identity management, it comes with a lot of complexity when it comes to learning the tool, implementing the base platform, and integrating it with each application. As a result, it takes a lot of cycles from both the Sailpoint and application teams.
What problems is the product solving and how is that benefiting you?
As an enterprise, we have many applications that are part of our ecosystem. With SaaS in motion, some platforms host multiple applications, and Sailpoint helps us manage IAM for each one. It also provides an interface for users to raise access requests. In addition, it supports audits and governance, helping ensure that no unwanted access is granted.
Identity Governance & Access provisioning made easy by Sailpoint
What do you like best about the product?
I like SailPoint's strong identity governance capability, which provides centralized visibility, automated access control, and auditability. These features enforce governance controls while delivering clear and auditable evidence across user access management, helping to reduce the overall risk of identity-related threats.
What do you dislike about the product?
Sometimes it can be complex to implement in hybrid infrastructure and legacy applications. In these situations, it requires customized connectors and ongoing tuning to make it work. I wasn't part of the implementation team, but I think they spent around 4-6 months to completely roll this out to production. I guess it was not easy.
What problems is the product solving and how is that benefiting you?
SailPoint centralizes identity governance by automating user access provisioning and deprovisioning, which reduces manual effort. It enforces governance controls, offers centralized visibility into user access, and improves auditability. Overall, it helps reduce risk related to identity threats. We've been able to achieve success at affirm by onboarding Sailpoint to manage all our SaaS tools and Cloud environment access management. The ease of configuring the entitlement management and providing fine grained access control actually helped us to follow Principle of least privilege and have a better security posture for the organisation.
Access lifecycle has been streamlined but connectors for non‑human identities still need improvement
What is our primary use case?
What is most valuable?
SailPoint Identity Security Cloud offers simplicity and a user-friendly interface, along with excellent support from SailPoint's company.
I am not familiar with other products to compare with SailPoint, but we are satisfied with this project.
What needs improvement?
Certification functions adequately. However, I think there are limitations with connectors.
We do not have many choices for out-of-the-box connectors, especially regarding infrastructure.
This creates a problem when managing non-human identities and new human identities such as shared accounts or service accounts.
For how long have I used the solution?
I have been using this for eight years.
How are customer service and support?
I have not directly received support from this company because another department handles all support inquiries.
However, I have heard that everything is functioning well with support from SailPoint teams.
How would you rate customer service and support?
Which other solutions did I evaluate?
The difference with Saviynt is that it offers tools and investigation capabilities all in a cloud solution.
I know that SailPoint also has a cloud solution, but I am not very familiar with the SaaS solution that SailPoint offers.
Regarding pricing, I believe SailPoint is more expensive compared to Saviynt, but there is a difference.
SailPoint has different tools, greater experience, and works with large companies, so that accounts for the price difference.
What other advice do I have?
We currently use IdentityIQ and do not have SailPoint Identity Security Cloud.
We only have IdentityIQ on-premises.
I do not have extensive experience with analytics, but I know that there are custom reports available to obtain information about data in SailPoint.
I am not entirely familiar with analytics data.
It is difficult to score because you have to compare with another product to assess it.
We are satisfied with IdentityIQ.
However, I understand that we will not have a choice but to move to a cloud solution in the future because SailPoint is not investing in new upgrades or evolution of IdentityIQ.
My overall rating for this product is 7.
Effortless Setup, Yet Limited Customization
What do you like best about the product?
I find SailPoint easy to set up and deploy, which simplifies the initial implementation process and reduces the time and resources needed to get the system running effectively. Additionally, I appreciate SailPoint's ability to connect with a variety of target services, enhancing its flexibility and allowing for seamless integration with existing infrastructure. This connectivity ensures that my identity governance and administration tasks are well-coordinated and efficiently managed, which is crucial for maintaining security and compliance within our organization.
What do you dislike about the product?
SailPoint offers very limited customization possibilities.
What problems is the product solving and how is that benefiting you?
I use SailPoint for provisioning, RBAC, and automating access requests, certifications, and approvals, which simplifies identity governance and administration.
Robust Security and Easy Setup Make SailPoint a Top Choice
What do you like best about the product?
I have been using SailPoint for user lifecycle management and find it incredibly beneficial for user access review. I particularly like the security features it offers, such as regular data backups and robust endpoint protection, which make me feel confident about the safety of our data. Its adaptability is another standout feature, allowing it to fit seamlessly into our operations. The initial setup of SailPoint was also quite easy, which I found to be a great advantage. Overall, these aspects contribute to my high satisfaction with SailPoint, as evidenced by my willingness to highly recommend it with a score of 10.
What do you dislike about the product?
I find the revocation requests in SailPoint to be challenging or lacking in some respects.
What problems is the product solving and how is that benefiting you?
I use SailPoint for user lifecycle management and user access review, benefiting from its security, adaptability, regular data backup, and robust endpoint protection.
Transformative Identity Management with Stellar Support
What do you like best about the product?
I had a wonderful experience at SailPoint Navigate 2025, appreciating the booth panels and customer success sessions. The platform approach of SailPoint is impressive, particularly in how it is continually bringing in more capabilities for future identity feature sets. I find this continuous improvement promising. Additionally, SailPoint has significantly enhanced my work processes by enabling the onboarding of 60 applications and simplifying the lifecycle journey for end users. The platform's flexibility allows me to incorporate my cybersecurity efforts, conduct quarterly access recertifications for admin identities, and automate aspects of my HRMS solution that were previously manual. This automation has been a game changer. Furthermore, the initial setup of SailPoint was straightforward, thanks to excellent support from Salesforce Professional Services and a partner, making the process smooth despite its technical nature.
What do you dislike about the product?
I find that while things have been generally fine, there are delays in delivering some requested features in the roadmap. This affects how quickly we can access new functionalities, which can be frustrating as it could potentially slow down our progress or prevent us from implementing certain features efficiently.
What problems is the product solving and how is that benefiting you?
SailPoint modernizes our identity management, enabling us to onboard 60 applications easily and automate HRMS tasks, previously manual, streamlining the lifecycle journey for users.
Best tool for Identity/Access and Group Management
What do you like best about the product?
Sailpoint is the amazing tools for identity/groups management for large enterprises. It provides smart automation for on boarding and offboarding. This Application is quite user friendly and easy to use. Also application performance is so good. Easy to setup and manage
What do you dislike about the product?
Sailpoint is good in most the area but Support is big concern . They should setup smart AI Agent for quick resolution of issues.
What problems is the product solving and how is that benefiting you?
Sailpoint helped my organization to manage AD Groups
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