SailPoint Identity Security

What do you like best about the product?

The automation of access through role-based permission assignment and policies significantly reduces operational time and, above all, decreases the risks of unauthorized access.

What do you dislike about the product?

When errors occur, the search for technical documentation is very limited, if not nonexistent. Additionally, they could improve the response times of their technical support.

What problems is the product solving and how is that benefiting you?

Mainly, it helps in the automation of access, solving the problem of long waiting times for access approval to certain organizational resources. It also contributes to security and the alerting of suspicious access, allowing actions to be taken on those alerts. Additionally, it helps with regulatory compliance related to the protection of user accounts.

What do you like best about the product?

SailPoint simplifies the process of submitting access requests for multiple applications, whether the request is for myself or for an entire team.

The workflow provides clear visibility into the current stage of each request, allowing me to easily identify pending actions and follow up with the appropriate approvers to ensure timely completion.

I primarily use SailPoint for internal access management, especially during the onboarding process for new team members. Our Development team requires access to a specific set of applications and resources, and SailPoint efficiently manages the entire provisioning process.

Compared to traditional request methods such as JIRA or IT helpdesk tickets, SailPoint’s integration offers a more streamlined, transparent, and efficient approach to managing application access and user permissions.

What do you dislike about the product?

The process of manually reviewing and tracking who has access to which resources can feel outdated and complicated for managers. What should be a straightforward task can become unnecessarily time-consuming and difficult to manage.

While SailPoint offers extensive customization capabilities through custom coding, this flexibility can sometimes introduce challenges. Excessive customization may create complications during future upgrades, as custom code can become incompatible with newer versions, resulting in additional maintenance efforts and unexpected workload.

What problems is the product solving and how is that benefiting you?

Managing access requests for my team has become much easier. I can quickly submit requests for applications or permissions, whether they are needed for myself or for multiple team members at the same time.

One of the features I value most is the simplicity and transparency of the workflow. I can easily track the status of each request and identify exactly where it is pending, allowing me to contact the right person without unnecessary follow-ups. This visibility has significantly reduced delays and improved overall efficiency.

What do you like best about the product?

SailPoint excels by delivering a unified identity governance platform that’s both powerful and user‑friendly. Its extensive connector library, real‑time analytics, and robust compliance controls make it ideal for scaling enterprise security and simplifying access management.

What do you dislike about the product?

I find SailPoint’s licensing model a bit opaque, and the initial configuration can be time‑consuming for complex environments. Additionally, some users report that the UI, while powerful, has a steep learning curve for new administrators.

What problems is the product solving and how is that benefiting you?

SailPoint solves the core identity‑governance challenge of ensuring that the right people have the right access at the right time—automating provisioning, enforcing least‑privilege policies, and providing audit‑ready evidence. For me, this translates to faster onboarding, reduced risk of insider threats, and a single source of truth that keeps compliance teams confident and regulators satisfied.

What do you like best about the product?

SailPoint IdentityNow has completely transformed how we manage access certification campaigns. What used to be a manual, spreadsheet-driven process is now automated and trackable from a single platform. Certifiers get clear, actionable access reviews and our compliance team has full visibility into campaign progress in real time. The ability to schedule recurring certifications has taken enormous pressure off our team during audit season.

What do you dislike about the product?

The campaign configuration options can feel rigid at times — more flexibility around custom certification workflows and reviewer escalation paths would be a great improvement. The UI, while clean, can also feel slow when loading large certification campaigns with thousands of entitlements

What problems is the product solving and how is that benefiting you?

Before IdentityNow, our access review process was entirely manual and prone to human error — reviewers would rubber-stamp approvals without proper context. IdentityNow solved this by surfacing meaningful access data alongside each entitlement so reviewers can make informed decisions. This has significantly improved the quality of our certifications, reduced our audit preparation time, and given us a defensible, documented trail for compliance purposes. Our internal audit team now has full confidence in our access review process.

What do you like best about the product?

I like how it creates transparency and consolidates employee profiles, while also enabling automation for onboarding and offboarding. Overall, it makes our lives easier by streamlining processes, enabling automation, and reducing manual work. The support team is great as well—they usually respond quickly and provide solutions in a short time.

What do you dislike about the product?

Nothing major at the moment, but the reporting tools within ISC aren’t very user-friendly, which makes it difficult to pull statistical data.

What problems is the product solving and how is that benefiting you?

It handles the onboarding and offboarding process in our company, which reduces manual work and frees our employees to focus on more important tasks. It also sets standards across the organization, enabling users to self-service requests through an automated workflow. The system’s performance is good as well, and so far we haven’t experienced any, or very little, downtime.

What do you like best about the product?

The user friendly interface and the capabilities of it all to suit our business needs and requirements.

What do you dislike about the product?

Sometimes it can be hard to find what is needed but most of the time it’s down to user training and knowing how it all works

What problems is the product solving and how is that benefiting you?

I am pretty much new to the role and using Sailpoint at the moment I am enjoying the automation side of things as well as the access management and being able to configure user access based on Criteria.

What do you like best about the product?

SailPoint provides users with robust identity governance measures, which helps in lifecycle management, access reviews and certifications
The program accommodates significant automation, and this includes role changes, onboarding and even off boarding, and this reduces manual provisioning
Companies with millions of users finds SailPoint very helpful and this facilitates the handling of complex queries and tasks
The software coordination with multiple applications makes it more enterprising
The insights for risks and security scores are AI driven and very accurate

What do you dislike about the product?

SailPoint has an implementation that is complex and it can take multiple months
The costs escalates, making it more expensive than expected

What problems is the product solving and how is that benefiting you?

SailPoint is helpful in managing security risks, and all the access sprawl and this eliminates any outdated access
The app eliminates manual identification and this is replaced with proper automation
The software allows satisfying audit and compliance, something that gives users ability to review any security concerns
We get a comprehensive visibility on matters access and those who are in our systems
The tool detects any insider threats and all the unusual patterns are captured and processed

What do you like best about the product?

We use SailPoint primarily for identity governance, and it has been very effective in giving us a clear, centralized view of who has access to what across our environment. Its strongest value for us is in access certifications, audit readiness, and policy-based controls, which are critical in a regulated enterprise.

SailPoint has also helped us automate joiner, mover, and leaver processes, reducing manual access management and limiting excess or orphaned access over time. The role- and policy-driven model supports our least-privilege goals and separation-of-duties requirements, and its integrations work well across hybrid and cloud systems.

This isn’t a lightweight IAM tool; it’s built for scale, governance, and long-term identity hygiene. For large organizations that need structured, auditable access control and sustained risk reduction, SailPoint has proven to be a solid, reliable platform.

What do you dislike about the product?

Our onboarding experience wasn’t the best. Our system integrator wrote custom code instead of using out-of-the-box functionality. In addition, the SI used AI to try to translate data from our homegrown IGA, and it wasn’t accurate in how it lined up the data. Then, once we were onboarded, we lost our sales rep. Shortly after that, the customer service team was turned into a pool of resources rather than dedicated support, so we weren’t given the customer support or guidance we needed. However, this has been resolved and now being supported appropriately.

What problems is the product solving and how is that benefiting you?

We’re now at a point where we’re consistently audit-ready, with recertification campaigns and approval reports available in a very short amount of time, instead of relying on much longer manual validation processes. Additionally, we’re speeding up our provisioning and deprovisioning activities, which helps us keep access changes moving quickly and more smoothly overall.

What do you like best about the product?

It’s developer / admin friendly so easier to manage and config than other competitors’ product. It is well focused on governance It has lots of Out of the box connector .

What do you dislike about the product?

More options and filters would be added to Certification side. It would have more flexible config for Request center.

What problems is the product solving and how is that benefiting you?

Automatic provisioning, life cycle management, Certification. RBAC management

What do you like best about the product?

I use SailPoint as the Identity Management System for identity, governance, and administration at my enterprise level healthcare organization. I like that SailPoint allows us to set up access automation, reducing the time spent on provisioning and deprovisioning accounts. The ability to automate these processes is very valuable, saving many hours of work and ultimately money each week. I appreciate using Role Based Access Control, which ensures that people are given the least access required and can demonstrate this to auditors. I also love the flexibility to create automation and continually build, grow, and improve it, enabling our identity and access structure to scale with the organization. SailPoint is connected to various applications like Active Directory, Entra ID, Outlook, and Epic, and it assists with all of them. The vendor provided hands-on expert help during the implementation, which was essential given the complexity of the setup.

What do you dislike about the product?

SailPoint's built-in AI agent, the Harbor Pilot, is very basic and rudimentary compared to agents like Copilot. It seems to be a work in progress still. It could be improved to be more of an Identity Copilot, with visibility into the status of connected applications and identity states.

What problems is the product solving and how is that benefiting you?

I use SailPoint to automate provisioning and deprovisioning, reducing manual work and saving time. It improves identity and access visibility, enhances security with least privilege access, and scales our identity management efficiently.