SailPoint Identity Security

What do you like best about the product?

Identity IQ solution makes user lifecycle management easier and more efficient, it reduces manual fulfilment, enhances operational efficiency and lowers the risk of audit issues.

What do you dislike about the product?

The overall experience has been good; there is always room for continuous improvement

What problems is the product solving and how is that benefiting you?

it reduces manual fulfilment and minimises audit issues

What do you like best about the product?

I like SailPoint’s strong community and support. I can ask questions through architect sessions, reach the support team, and contact my dedicated customer service manager easily. I also like the out-of-the-box connectors and integrations with systems like SuccessFactors, Workday, ServiceNow, Azure, AD, and Entra ID. They let me automate provisioning and manage the employee lifecycle without building custom connectors. I find the governance and compliance capabilities useful too, including certification campaigns, access reviews, and separation-of-duties controls. I also value the automated lifecycle management, non-human identity features, and newer AI features. I’d recommend SailPoint 10 out of 10 for enterprise access provisioning and control.

What do you dislike about the product?

I find support can be hit or miss at times. I still see SuccessFactors aggregation issues, especially time-zone glitches, and I haven’t found enough clear documentation or community information to pinpoint why an identity gets dropped from an aggregation. The certification campaign filter doesn’t support a basic AND condition, so I can’t review only active employees in five specific roles. I also can’t easily access SailPoint logs; I have to create a support ticket and arrange a dedicated window to get them. During setup, I had to do a lot of data cleanup because of duplicate and redundant HR data, and aligning teams on role definitions and access took longer than expected and was a clunky internal process. I also felt our role-based access could have been better: we ended up with hard-coded job codes that we could have avoided. Some web service SaaS connectors were challenging because they required a lot of customization when the target applications didn’t support many operations.

What problems is the product solving and how is that benefiting you?

SailPoint gives us control over application provisioning and lets us manage overprovisioning through governance certifications, campaigns, and user access reviews. We can deprovision people when they leave, and our joiner-mover-leaver process is automated.

What do you like best about the product?

Customizability and how we can do what we like with the platform to allow it to do what we require. The support team is good and performance of the app is good, and once issues are found, we can resolve them quickly. It integrates with most apps.

What do you dislike about the product?

Search functionality is difficult for non-power users to use as it's finnicky at times and needs very specific search terms

What problems is the product solving and how is that benefiting you?

SailPoint allows for us to govern users access and provides a suite of features around onboarding and management of applications, as well as RBAC and other features we can take advantage of to minimize friction in day to day business processes

What do you like best about the product?

the tooling, constant feature updates and helpful CSM

What do you dislike about the product?

menu's change as a result of the constant updates

What problems is the product solving and how is that benefiting you?

user access reviews - went from spreadsheets to a clean interface
user onboarding and offboardings
access provisioning - reducing manual work of application teams and service desk

What do you like best about the product?

What I like most about SailPoint is that it takes a lot of the complexity out of managing user access. We use it every day for access requests, approvals, provisioning, and certifications, and the automation saves a significant amount of manual work. It also gives us a clear view of user access across applications, which helps with security reviews, compliance, and audits. Another big advantage is its flexibility. We've been able to customize workflows and integrate SailPoint with various systems to fit our business needs. Overall, it has improved both operational efficiency and governance across our environment.

What do you dislike about the product?

The biggest downside is that SailPoint can be complex at times. It offers a lot of flexibility, which is great, but that also means there is a learning curve when configuring workflows, integrations, and custom requirements. For organizations with complex environments, implementations and upgrades can take time and require skilled resources. That said, the platform's capabilities for governance, automation, and compliance make the investment worthwhile.

What problems is the product solving and how is that benefiting you?

Before SailPoint, joiner, mover, and leaver processes involved significant manual effort, multiple handoffs between teams, and a higher risk of delays or access-related issues. SailPoint has helped us automate identity lifecycle management by ensuring users receive the right access when they join, access changes are processed efficiently when they move roles, and access is removed promptly when they leave the organization.

In addition to lifecycle management, SailPoint centralizes access requests, approvals, provisioning, certifications, and compliance reporting into a single platform. This has reduced manual work, improved turnaround times, and given us much better visibility into user access across applications.

The biggest benefit has been stronger governance and security without slowing down the business. Automated workflows, access reviews, and reporting have made audit and compliance activities much easier while helping ensure access is consistently managed throughout the employee lifecycle. Overall, SailPoint has improved operational efficiency, reduced administrative overhead, and enabled us to manage identity and access at enterprise scale.

What do you like best about the product?

We really like how efficient SailPoint is. It's super easy to move around the platform and construct workflows. We went live with it quickly, and after just a few months, we were building workflows and transforms with ease. The customization features are also great—they allow us to adapt the tool for our needs with ease. The search capability is particularly impressive; it lets us zero in on specific identity attributes, which is helpful for troubleshooting access issues. The access history feature is also invaluable, as it allows us to track changes on specific accounts.

What do you dislike about the product?

The only issue we've found with SailPoint is the limited reporting capabilities. Currently, the reports mainly cover what's inside SailPoint's identity cube, and it doesn't include many attribute-specific items from source data. If specific data from sources isn't pulled into the identity cube, you can't report on it. Although you can add an attribute to your identity cube and transform it, it'd be nice to build reports directly from the search engine based on source attributes, without integrating everything into the identity cube.

What problems is the product solving and how is that benefiting you?

SailPoint handles onboarding and offboarding efficiently, ensuring users have access from day one and are removed when they leave, reducing security risks and simplifying role management.

What do you like best about the product?

IdentityIq product is best for managing identities across enterprise.

What do you dislike about the product?

There are few things which are not available out of the box and have to customize the porduct

What problems is the product solving and how is that benefiting you?

Provisioning and deprovisioning

What do you like best about the product?

SailPoint has allowed us to have a single point of reference for the various Identities that are part of higher educations. Without it we would be living in chaos. We are looking forward to beginning to use the onboarding of applications and increased recertification functions.

What do you dislike about the product?

We have multiple sources of truth for our Identities and have not been able to find a good way to link our various sources to generate a single identity.

What problems is the product solving and how is that benefiting you?

Having a single source for all Identities in the organization.

What do you like best about the product?

Access reviews and ease of integration with apps

What do you dislike about the product?

Support has been tricky for us during epic integrations

What problems is the product solving and how is that benefiting you?

Emr integration

What do you like best about the product?

Forward approach to upcoming challenges.

What do you dislike about the product?

Could do better on support processes and better technical support

What problems is the product solving and how is that benefiting you?

IGA