Observe.AI - Post-Interaction AI
Observe.AIReviews from AWS customer
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Observe.ai is a user friendly tool.
What do you like best about the product?
Observe.ai is helpful because has a recommendation.
What do you dislike about the product?
It is least helpful because sometimes there's no data for the other contact IDS.
What problems is the product solving and how is that benefiting you?
The recommendation helps me to a lot to easily know the best audit
Recommendations to others considering the product:
I can recommend for those looking Observe.AI that you can write down your own self reviews and opinion
Using observe.AI on my evaluations make the workload easy and fast.
What do you like best about the product?
Observe.AI is helpful in some ways as an evaluator. Thankful for the scorecards section that the app have cause I was able to track down which part I am listening to and will be listening. My markdowns become easy peasy because of it.
What do you dislike about the product?
One thing I disliked about it was the transcripts itself. Sometimes, it is inaccurate. Nonetheless, it makes my evaluations fast, easy & accurate & would like to see improvements on their transcripts. Hoping that it will be more accurate next time.
What problems is the product solving and how is that benefiting you?
Observe.AI is helping me through my evaluations as an assistant quality auditor of our account. It helps me work faster and accurate even with the time pressure. I am hoping that they will still continue to develop and revise some changes of the Observe.AI.
Recommendations to others considering the product:
I can advice that in using Observe.AI, you should listen to the call while scanning the transcripts so that you can produce an effective and quality evalutions.
All in one tool. Time saving.
What do you like best about the product?
What I like about Observe.Ai is this tool is getting better than other tool .It's improving and getting my job gets easier. I like the fact that all information are in there already.
What do you dislike about the product?
The transcription sometimes its not accurate but overall its improving and the most important steps has its recommendation sometimes its not accurate too but improving.
What problems is the product solving and how is that benefiting you?
The problem is helping me spot the opportunities of an agent like S-01 to S-03 and S-09 has great help me as a reviewer to make my job easy and effecient and accurate.
Recommendations to others considering the product:
My advice is the tool is actually nice. It's like al in one package where you can find calls, analyze data and review the work you have submitted.
Amazing Concept, Needs Fixes
What do you like best about the product?
Accesibility. Observe.ai offers a wide variety of search engines for you to find exactly what you're looking for using the information that you have.
What do you dislike about the product?
The only thing I dislike is the innacuracy of the transcript at time. Although, it is a long way from when it started, I think there are still a few fixes that can be done.
What problems is the product solving and how is that benefiting you?
I am an intern supervisor and with our previous tool, we had trouble tracking our agents' evaluations. Now, with observe.ai, we can access all we need in one tool.
The best tool is on the process
What do you like best about the product?
Observe.AI is indeed helpful because it covers more important details in one tool. It basically help reviewers utilize the tool. And I like how they covers broad idea.
What do you dislike about the product?
I dislike how some important details are not in the call. The most important thing in a call is a correct spectrum of detailed organized transcript of a recorded call. The more we venture into the usage of the tool, we encounter problems like some of the data are missing, the call content, and most especially some other needed details to help reviewers like us. The tool needs some adjustment for beautification in order to really make the best outcome in reviewing a call.
What problems is the product solving and how is that benefiting you?
The problem we incounter is not that highly of a big, but the only problem is that some data in the observe.AI is not in the tool. And to what I have observe in my previous call is that the said problem is no longer visible.
Recommendations to others considering the product:
My advice is to really explore the tool in order for you to gain lots of new knowlegde.
Very helpful in our area of expertise which is evaluating calls to aim quality.
What do you like best about the product?
The transcript which helps us understand the conversation between the shopper and the agent. It is a very good feature of the app for it has helped us locate some important details of a conversation.
What do you dislike about the product?
Sometimes the app gives inaccurate translation of words from the conversation we are evaluating, sometimes some words are not precise which makes it difficult to acquire our task.
What problems is the product solving and how is that benefiting you?
Boundaries between the communicators, as Quality Auditors we are able to identify which words comes from who with the use of Observe AI. For it is highly stated in the system of the app.
Recommendations to others considering the product:
At first Observe.AI is a bit confusing to use but as soon as you have mastered all the parts and tools of the app, everything is at ease because of this app especially for us Quality Auditors.
A very convenient tool.
What do you like best about the product?
I like that it provided transcriptions of the conversation between the agent and the shopper. You can also listen to certain section of the call with ease. I am very satisfied of the tool. I will sure recommend it to my colleagues.
What do you dislike about the product?
For me the downside of Observe. AI is that you cannot search for certain keywords of the transcription. Also, there are certain sections of the formstack that must be selected as N/A but without that option.
What problems is the product solving and how is that benefiting you?
It helps us evaluate the calls of our agents faster. It helps me manage my time effectively as it is very easy to use. It has transcription which can make our lives easier.
that transforms contact centers by embedding AI into customer conversations
What do you like best about the product?
observe.ai is helpful when ti comes to evaluating calls if assurance is not available and also most of the calls are evaluated in observe.ai We help Contact Centres optimize customer, agent and user experience to ultimately thrive. The all-in-one quality assurance and improvement platform.
What do you dislike about the product?
dislike about observer.ai is sometimes the evaluated time is not complete. aims to address this challenge by enabling customer-facing teams to gather more complete data into customer needs
What problems is the product solving and how is that benefiting you?
all my contact id's that dont have transcript i can evaluate it on observe.ai. Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI.
Recommendations to others considering the product:
easy to use and accomodating also.
The tool Observe.Ai is very convenient to use.
What do you like best about the product?
Eventhough this tool has not yet become our primary tool but I already can foresee that it will make our work easier since two of our tools are combined in it.
What do you dislike about the product?
So far I don't see anything unlikely about the tool infact I can't wait already for this tool to become our primary tool.
What problems is the product solving and how is that benefiting you?
Since our job is evaluating calls it is much convenient for us if the calls that we evaluate have transcriptions and this tool is catering that feature which makes it nice to use.
Recommendations to others considering the product:
Don't hesitate to use the tool, it's easy to use.
Observe ai is a great tool for us to be more skillful and enhance our abilities in auditing.
What do you like best about the product?
It has an accurate transcript and has a good audio quality.
What do you dislike about the product?
Nothing in observe ai which I dislike because everything is perfect and precise.
What problems is the product solving and how is that benefiting you?
It benefits me in a way that my work is getting easier and very smooth to use.
Recommendations to others considering the product:
My advice for people who wants to use observe .ai is to read the terms and policies patiently and follow them in order to have a smooth transactions.
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