Observe.AI - Post-Interaction AI
Observe.AIReviews from AWS customer
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very detailed and concise
What do you like best about the product?
transcripts of calls , Moments that are captured and reflects negative and positive sentiments
What do you dislike about the product?
calls are not updated on the day and you need to wait for the next for data
What problems is the product solving and how is that benefiting you?
addition of coaching
Recommendations to others considering the product:
Really great system which displays concise feedback
"Observe.AI: A review of an awesome digital assistance experience"
What do you like best about the product?
The most helpful about observe.ai is that it provides great assistance in guiding us with our call evaluations, it has features like transcriptions, and user friendly interface.
What do you dislike about the product?
What I dislike about observe.ai is that it has no transcript search feature, and also the speed has its limit of 2x only, I suggest adding search feature for transcriptions and adding more available fast forward speed. Also other call id can't be found, please fix it.
What problems is the product solving and how is that benefiting you?
The problems that I'm solving with observe.ai are problems relating to call id's? I realized the benefits of it, in which evaluating calls are made much more easier.
Recommendations to others considering the product:
I advice everyone to use observe.ai not just for easy evaluations but also for more special features that we can use that further helps a certain task more effectively with ease and convenience.
Most of the transcriptions are inaccurate.
What do you like best about the product?
Observe.AI is like an all in one interface since this already has the recording and evaluation form in one interface.
What do you dislike about the product?
The transcriptions in Observe.AI are inaccurate.
What problems is the product solving and how is that benefiting you?
It has solved the problem with opening multiple screens. Thus, work can be efficient with Observe.AI.
A VERY USEFUL TOOL
What do you like best about the product?
WHAT I LIKE ABOUT THE OBSERVE AI TOOL IS THAT IT CAN HELP YOU DETERMINE HOW TO RATE THE AGENTS IF THEY WERE ABLE TO FOLLOW THE GUIDELINES AND PROPER FORMAT IN DEALING WITH BENEFICIARIES.
What do you dislike about the product?
WHAT I DISLIKE ABOUT THE OBSERVE AI IS THAT IT SOMETIME CAN TAKE ALOT OF YOUR TIME IN DETERMINING THE MISTAKES OF AGENTS IN DOING THEIR EVALUATIONS WELL. BUT IT IS ALSO HELPFUL AT THE SAMETIME.
What problems is the product solving and how is that benefiting you?
THE PROBLEMS I ENCOUNTERED WITH THE OBSERVE AI TOOL IS THAT THERE ARE CALLS THAT ARE INCOMPLETE AND ITS SO HARD BECAUSE THERE IS NO WAY WE CAN DETERMINE THE CONTINATION OF THAT SAID CALL.
Recommendations to others considering the product:
WHAT ADVICE I CAN GIVE TO THOSE WHO ARE LOOKING FOR OBSERVE AI IS THAT, THEY SHOULD BE DILIGENT IN EVERYTHING THAT THEY DO ESPECIALLY IN EVALUATING CALLS SO THAT THEY CAN GRADE THE AGENTS WELL.
Observe Ai helps the agent in a most efficient way.
What do you like best about the product?
The trascription and the audio that it provide when we evaluate the calls of our agents helps us accurately and efficently identify the errors and the points we give to them.
What do you dislike about the product?
Sometimes the audio and the trascription are not matched however it cannot suffice the help it gives to us QA when we evaluate our calls. The number also must be improve not make it as word for word but let be just the number itself.
What problems is the product solving and how is that benefiting you?
Accuracy and effeciency are the most benefit that Oseve. AI provdie to us. This will help us provide the right points to our agents at the same time following the standards we are meeting not just an agent but also as QA's.
Recommendations to others considering the product:
The tool really help other QA's in gaining confidence in terms to their evaluations by using Observe Ai.
Observe.AI is very helpful in evaluating because it has a complete feature.
What do you like best about the product?
It has a complete feature such as the form and the call.
What do you dislike about the product?
Its transcription is not 100% accurate and does not match with the conversation.
What problems is the product solving and how is that benefiting you?
I am evaluating calls and Observe.AI is helping me to do it effectively and efficiently.
Recommendations to others considering the product:
I advise that they should familiarize the features of Observe.AI because they'll find it very helpful.
Observe.AI is User-friendly.
What do you like best about the product?
I like how the platform enables the users to navigate through calls and leads efficiently and it helps users find information related to their work easily with the use of its call tags function.
What do you dislike about the product?
Perhaps the thing that I dislike about Observe.AI is the way there are calls/leads with missing information. Based on experience, some calls have no transcription or have recordings that are disrupted.
What problems is the product solving and how is that benefiting you?
Observe.AI helps me with my evaluations. Being a Quality Analyst, it is crucial for us to be able to evaluate our calls accurately, with Observe.AI, I am able to be more productive and have more accurate evaluations.
Recommendations to others considering the product:
Read the user manual before using the platform. It will help you greatly when navigating through it.
My experience in Observe.AI
What do you like best about the product?
What do I like about the most in Obeserve.AI, for me Observe.AI helps me a lot when in comes to evaluating beacuse it is more easier and it has a lot of tools we can use. For example is that we can track our works or evaluations.
What do you dislike about the product?
What do I dislike about Observe.AI for me non beacause Observe.AI helps me more and my job would be easy with Observe.AI so for me I don't have any dislike about Obeserve.AI
What problems is the product solving and how is that benefiting you?
Well for me, when it comes to using Observe.AI I can easily track my evaluations and I can easily change or edit it if h ave mistakes in my own evaluations and it benefits me a lot.
Recommendations to others considering the product:
Use it corectly.
Very useful and it gets your work easier.
What do you like best about the product?
One of the important thing with observe.ai is that it comes with transcriptions that helps your work easier in terms of locating the important discussions of the plan the agent is offering to the beneficiary.
What do you dislike about the product?
The least helpful with observe.ai is that some of the transcripts are not accurate and some of the lines of the agent are missing. Also other contacts IDs that must be audited are not yet uploaded but other than that, it really helps a lot.
What problems is the product solving and how is that benefiting you?
Observe.ai helps me with locating the important discussions of the plan the agent is offering to the benefiary. It also helps me with assessing my audits and locating timestamps.
Recommendations to others considering the product:
My advise to others in considering Observe.ai is make sure to explore Observe.ai's program because it makes your work easy and convenient. It is very helpful in finishing your evaluations and audits. Transcriptions are already given and you can easily locate timestamps.
I like the accuracy in evaluating using the Observe. AI
What do you like best about the product?
The most helpful is I can easily edit if I mistakenly submitted the evaluation.
What do you dislike about the product?
I don't have any dislikes using the Observe.AI, everything works properly.
What problems is the product solving and how is that benefiting you?
I dont have any problems in solving Observe. AI, the benefits that I experience while using the Observe.AI is very efficient and my business performance increase
Recommendations to others considering the product:
I recommend using Observe.Ai because it is very efficient to use and very accurate.
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