Procore
ProcoreReviews from AWS customer
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Site coordinator
What do you like best about the product?
how organized it is, it helps with ensuring everything is in place
What do you dislike about the product?
sometimes it glitches out on the phone, i can upload photos but it wont load
What problems is the product solving and how is that benefiting you?
locating everything in its own section which helps a lot
Procore user
What do you like best about the product?
That it helps in everything in construction and the customer service
What do you dislike about the product?
It's hard to use, a lot of things are confusing
What problems is the product solving and how is that benefiting you?
It helps me participate in the planning of the project
ProCore is amazing
What do you like best about the product?
Super user-friendly and has really helped keep my day-to-day organized. It has everything I need in software to keep myself organized throughout the day, which is frequent. It was easy to integrate my projects into this software and implement them internally and externally. Also, the communication time of customer support is outstanding.
What do you dislike about the product?
So far nothing, can't wait for external integration with other ProCore accounts.
What problems is the product solving and how is that benefiting you?
Communication with the team onsite, external communications with engineers, ease of providing redlines on construction drawings, and having everything organized and easily accessible by all parties.
Essential for managing projects.
What do you like best about the product?
The software makes it easy to track every phase of construction from bidding to close-out.
What do you dislike about the product?
I have not found any downsides yet. There is a learning curve but once you become familiar with the software use of Procore becomes somewhat intuitive and streamlined.
What problems is the product solving and how is that benefiting you?
The biggest challenge I find with managing construction projects is tracking everything. Procore is the answer to that!
The future of construction
What do you like best about the product?
Procore allows us to effectively collaborate with internal and external team members. It provides a one stop shop for sharing and communicating all project documents. As a general contractor we require our subcontractors to login and use Procore. Now all users can see the latest drawing addenda or submittal revisions.
What do you dislike about the product?
When a submittal is marked as "revise and re-submit", Procore should automatically create a new revision for that submittal. There should also be an option you can select in the RFI response that requires a "RFI Re-submittal Required". There are instances when there are multiple revisions to one RFI. If RFI's could have a "PMI" (provide more information) response then it could automatically generate a revision in procore for that RFI. Procore should also have a feature that automatically sends out emails to the assigned subcontractor contact for when their submittals and RFI's are overdue.
What problems is the product solving and how is that benefiting you?
For years I always thought it was frustrating to not be able to save files directly from outlook into Procore. I always had to save files locally and then upload to procore. This issue was resolved a couple of years ago and it has saved me much time and hard drive space.
Simple & Reliable
What do you like best about the product?
The simplicity of navigating throughout the software. Everything is displayed and user firendly to access even without much experience with the software and the trainign & how to guides for all types of users is handy.
What do you dislike about the product?
Inductions - could try make this simpler
What problems is the product solving and how is that benefiting you?
The simplicity of having all information & data in one place. This is both internally & for external subcontractors
False Advertisement of Products, Integration and Terrible Customer Service / Management
What do you like best about the product?
Products and software integration demo from sales team looked amazing. 6-weeks after purchase, integration team unable to deliver on the sales team integration that was shown to customer. Customer service, and managment team refused to negotiate any resolution or refund until BBB complaint was filed. Been sitting 3-weeks now without resolution after BBB complaint. Software was purchased on 2/27/24 for over $21K, now 3-months lost without even being able to integrate the software. Already lost almost $6k of the subscription waiting on Procore to own up to their mistakes, and software issues. Procore Management ethics are questionable, as they deferred us out 3-weeks claiming legal is now involved and no authority to resolve, nor refund the services. Now that I just requested a full refund for the entire $21,500.00, same managment personnel in emails the last 3-weeks now has the ability to refund the amount for the bad software connector. So the refund amount changes, and now this guy is willing to refund and resolve the matter... choose carefully, the management tactics are very questionable as they claim they would have negotiated before the BBB complaint was filed. The negotiation was clear over email, no possible refund, but only a possible "discount" may be given upon renewal of services next February. As long as they get paid for an additional year of services, then they might discount the services they were required to deliver upon this initial contract.
What do you dislike about the product?
Sales team upsold us with QB Connector, but failed to deliver the same functionality as shown. Sales team showed capability of QB (Online only) connector integration, using many cost codes, and the product database with labor / material. Never disclosed QB Desktop connector doesn't have the same functionality until 1.5 months after purchase when implementing software. Implementation service team finally discloses can't use the various cost codes, but also requires user to separate all material and labor for all database items, causing double the time to bid projects. Procore management refuses to respond, sitting now for 3-weeks without any communication for resolution. Software is unable to be used, and can't integrate any ERP for budgets, bids, and completely useless. Beware of this for small business owners, Procore management will strong arm you, even when their Terms and Conditions state refund is applicable when they misrepresented their product capability, therefore costing you an additional $2k for software you can't use. They will hold out and cost you money each week, after being notified through BBB of compliant, and refusing to acknowledge their own integration issues.
What problems is the product solving and how is that benefiting you?
Was suppose to solve and expedite bidding and project managment. Due to issues with software integration, customer service and management, 3-months of subscription costs have been wasted with no resolution.
Procore review for construction
What do you like best about the product?
Document viewing and search functionality
What do you dislike about the product?
Document submittal is a bit clunky, particularly the review process. Not having all correspondence in one location (i.e. RFIs, general correspondence etc) is a bit of a nuisance at times.
What problems is the product solving and how is that benefiting you?
Issuing of defects and observations is centralised and available to anyone who is given access. The daily reminders are also great to keep track of what is open.
Content is well managed and easy to navigate
What do you like best about the product?
Good content with easy ish to understand content and frequency of use.
What do you dislike about the product?
Too much content that is simliar and does not go back to previous aspects
What problems is the product solving and how is that benefiting you?
Lack of knowledge
Easy to understand and productive
What do you like best about the product?
Can promote seamless sharing of information and other processes.
What do you dislike about the product?
Can be abused by bad actors which requires a lot of unnecessary communication, back and forth with A/E and subcontractors
What problems is the product solving and how is that benefiting you?
Accountable review and approval process ofr construction documents
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