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Great Customer Service
What do you like best about the product?
Anytime I have an issue, their customer support is quick to respond and stick with you until the issue is resolved.
What do you dislike about the product?
There are a few features we would like to see like multiple voicemail drop options.
What problems is the product solving and how is that benefiting you?
We use Talk Desk for all our call support. They make it easy to track agent activity, monitor live calls, and I like the reporting capabilities.
Inconsistent Stability, Lacks International Features
What do you like best about the product?
There is an app store with limited apps that add interesting features. The integration into SalesForce is great. The Tier 2+ support is fantastic.
What do you dislike about the product?
The Tier 1 support is typically underwhelming. Nice folks but sorely lacking in product knowledge. The stability of the platform is questionable as well. We have run into multiple outages throughout the year. We were sold on the fact that the product is redundant across multiple data centers throughout the world but, it sure does not feel that way. We were also sold on a forever expanding app store that would have new apps added all the time. The additional app integration is minor as well.
What problems is the product solving and how is that benefiting you?
We were able to create a better reporting system in contrast to our old phone system. That being said, it is still difficult to get true call center data and agent data. As an example - tracking how long it takes a call to go from queue to queue is complicated and not native to the system.
Recommendations to others considering the product:
If you're looking for an entry-level phone system and have a non-complex call flow, this product will be perfect for you. If you are looking for something more robust, stable, and functional, look elsewhere.
Talkdesk is friendly user , and it helps us to connect with our customers faster. i Highly Recommend
What do you like best about the product?
The way you can modify the app according to your needs.
What do you dislike about the product?
That I cannot connect two IVR's at the same time
What problems is the product solving and how is that benefiting you?
Communication problems with our customers, we can be there for our customers, and we can improve our customer communication and services.
Their support is AMAZING!
What do you like best about the product?
The support team was helpful and quick; they took care of my request in a few hours.
What do you dislike about the product?
I did have to submit the request twice because I was not aware of the portal they now use.
What problems is the product solving and how is that benefiting you?
I asked them to change the emails of some of our users.
Talkdesk performance has been a up and down experience.
What do you like best about the product?
The reporting tools and live dashboard are great resources.
What do you dislike about the product?
There are issues with platform consistency.
What problems is the product solving and how is that benefiting you?
We are able to track hourly and daily call volume as well as group calls by line of business.
It's a friendly software, It's simple create flows and programing routines.
What do you like best about the product?
The report live, I can see what is happening in real-time
What do you dislike about the product?
We still keep settings shared, and we need to keep those things separated by countries, timezone, etc.
What problems is the product solving and how is that benefiting you?
I am trying to deploy omnichannel, and I love that I can separate settings
I Like Talkdesk
What do you like best about the product?
I like that Talkdesk allows you to have clear inbound and outbound calls. The service is pretty reliable. There have been times that Talkdesk does go down but, it is generally easily fixed.
What do you dislike about the product?
Talkdesk has a separate dialog box that operates as the telephone. It is often in the way and needs to be moved around frequently.
What problems is the product solving and how is that benefiting you?
I can have clear and uninterrupted conversations on Talkdesk with my students.
Recommendations to others considering the product:
If you often make calls, I would suggest using this platform.
Talkdesk - great for teams
What do you like best about the product?
Easy to manage and view team phone calls. We use this routinely for inbound and outbound support calls and it's proved to be an easy system to leverage.
What do you dislike about the product?
Creating new dashboards and pushing them out to team members currently requires assistance from the talkdesk support team. it would be great if newly updated dashboards could be easily pushed to an entire ring group
What problems is the product solving and how is that benefiting you?
Easy to track and utilize with Zendesk
Extremely helpful tool for outbound sales and recruitment
What do you like best about the product?
Ease of use, functionality, simplicity, and reporting features make Talkdesk one of the most valuable tools for performing my day-to-day responsibilities.
What do you dislike about the product?
Literally Nothing - Highly highly recommend talkdesk for anyone looking to maximize their outbound call potential!
What problems is the product solving and how is that benefiting you?
Outbound call potential and call recordings/ monitoring make assisting my teammates in their professional development much more simple than in the past.
Easy to use platform to make calls, manage and listen to my sales teams call and activity.
What do you like best about the product?
Phone app, windows call bar and browser-based solutions
What do you dislike about the product?
the salesforce integration does not sync all the time, can be finicky
What problems is the product solving and how is that benefiting you?
It is excellent for sales coaching when I need to listen in on calls or listen to past calls the reps have made. Calls usually sync with Salesforce to track activity.
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