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I would recommend Talkdesk to any company that is looking for a reliable and stable call service.
What do you like best about the product?
With the Live reporting function, I can see my status in real-time, which allows for effective monitoring and maintaining Service Level agreements.
What do you dislike about the product?
There is nothing much that I dislike about Talkdesk, but it would be much better if the call gets disconnected after the customer disconnects the call
What problems is the product solving and how is that benefiting you?
Talkdesk is the best application I have used for calling customers across the globe and helping them give the best services available. Benefits of checking the status and number of calls made, the timing of the calls. It is excellent software.
Recommendations to others considering the product:
Talkdesk will be the solution to all problems relating to call, good voice quality, easy to use, you can hold on calls, good desktop application, good mobile application, it allows me to record calls and listen to them whenever I want. So overall amazing product
Best app for professional calling all around and excellent service and user friendly
What do you like best about the product?
TD is been used by me on a daily basis to make calls. And trust me from my experience it's one of the best services and it has made my life easy. Overall the call clarity while making international calls to the client is extremely good. TD has some features which are not found in any of the other apps in the market.
One of the best things is that you don't need multiple apps to call different countries. Everything is done by one app only. There is no technical issue I have faced till now. I have always recommended this app to everyone in my organization and will recommend you too. It helps to connect with our customers based in every part of the world. It has made my work life way easier. Very user-friendly and highly secure for work from home security. Call recording is HD quality easily monitored. Quality of call in high definition and no disturbance during the calling. Calling more than 60 calls every day never felt the job was so easier. Whenever support is required the team responds immediately and the issue is resolved and this situation happens only a couple of times only. TD truly came as a blessing and nothing more we can ask for.
One of the best things is that you don't need multiple apps to call different countries. Everything is done by one app only. There is no technical issue I have faced till now. I have always recommended this app to everyone in my organization and will recommend you too. It helps to connect with our customers based in every part of the world. It has made my work life way easier. Very user-friendly and highly secure for work from home security. Call recording is HD quality easily monitored. Quality of call in high definition and no disturbance during the calling. Calling more than 60 calls every day never felt the job was so easier. Whenever support is required the team responds immediately and the issue is resolved and this situation happens only a couple of times only. TD truly came as a blessing and nothing more we can ask for.
What do you dislike about the product?
I have not countered any such problem. Honestly, there is nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
It has solved my international calling problems and Hassel free calling.
Recommendations to others considering the product:
If you want your life to get simplified and make your job easier , whether you belong to any sector but where calling is required TD is must
Talkdesk Finds A Better Way
What do you like best about the product?
I love how talkdesk provides accurate data when it comes to tracking calls, calls listening, filtering the type of calls we're getting so we would know what the things we need to improve on as a company are. Aside from providing the best coaching experience with my agents, as a manager, I am able to show them how to do the right approach when it comes to using their talkdesk phone efficiently. I also love the new feature where the customer can select an option to be called back if there is no representative available as of the moment and then the agent will be able to call the customer back once they are available without calling us back again. You can also use talkdesk for chat interaction and join the agent to do live chat monitoring for their effiency.
What do you dislike about the product?
The new feature of the live monitoring page is good, but perhaps we can adjust the size of the widgets so we can only focus on the filter that are mostly use? When looking for chat reports, we can only filter the type of chats we want to look for but is unable to filter the specific agent and the specific type of chate we are looking for.
What problems is the product solving and how is that benefiting you?
Mainly the process of monitoring the chats and calls were getting from our customers. Creating daily, weekly and monthly report for business review and it really helps us understand the agent's pain points when it comes to assisting our customers and what are the things they need to improve on wether chat or phone calls.
Recommendations to others considering the product:
Talkdesk is the best option you may use, especially now that most of us are working from home. This will help you not only to communicate with your customer and with the entire company but there's also a lot feature you can have it associated with like PCI PAL payment. Chat and email support. Reporting and tracking data is incredible too.
Talk desk review
What do you like best about the product?
It is easy to use and quite simple use friendly
What do you dislike about the product?
sometimes having network issues or connectivity issue
What problems is the product solving and how is that benefiting you?
taking to the parents taking care of their schedule and helping in solving their problem
Talkdesk is the Tool You Need
What do you like best about the product?
Talkdesk is a very special tool. It's a Go To system that you can definitely rely on for any data for analysis.
What do you dislike about the product?
You will be experiencing some latency. However, these latencies are basically on the volume of data you are extracting. Otherwise it is all good. Very reliable at the end of the day
What problems is the product solving and how is that benefiting you?
Data Analytics. Forecasting. With Talkdesk, these are all easy. You can even use this for Business Reviews and planning
Recommendations to others considering the product:
If you have a need for any work from home tool that you would like to use, Talkdesk is the tool. It is secure, and compliant safety measures you have. Easy to use and very much reliable
Good For Cooperate Company - Specially BPO
What do you like best about the product?
Very useful during the pandemic, and we don't need to use our personal number or purchase any physical phone or an alternate number. Made life easier
What do you dislike about the product?
Need to provide more options in the navigation panel
What problems is the product solving and how is that benefiting you?
No problem until now
User experience
What do you like best about the product?
Easy and seamless connection and also mobile app for quick contact.
What do you dislike about the product?
Sometimes the connection is poor due to internet slowness, and sometimes there is a disturbance in the call, which can be solved by talking to customer service.
What problems is the product solving and how is that benefiting you?
We don't solve problems. We are users.
It is very easy to connect with the customers
What do you like best about the product?
Easy to access. No complex process and can connect easily
What do you dislike about the product?
Sometimes we get errors and we are unable to use the Talk desk saying contact the admin.
What problems is the product solving and how is that benefiting you?
We call the customer if they have requested the callback. We call the customer if disputes are raised and solve those disputes.
Recommendations to others considering the product:
It is the best system I have used to call the customers out of the country and the voice clarity is sow perfect.
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What do you like best about the product?
International calls without experiencing delays
What do you dislike about the product?
Due to some technical issues, the wait time to get connected
What problems is the product solving and how is that benefiting you?
Connecting with people internationally and being able to reach out to anyone from any part of the world.
There is lag at times, or soemtime there is no option to answer call.
What do you like best about the product?
I like UI, ease of use, and speed of connecting with customer.
What do you dislike about the product?
The reports that we try to pull are sometimes very time-consuming.
What problems is the product solving and how is that benefiting you?
Connecting with the customers.
Recommendations to others considering the product:
It is a great tool to that can be deployed. Great ease of use and speed of deployment. Talkdesk saves a lot of time during deployement and their support team is also promt.
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