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There is lag at times, or soemtime there is no option to answer call.
What do you like best about the product?
I like UI, ease of use, and speed of connecting with customer.
What do you dislike about the product?
The reports that we try to pull are sometimes very time-consuming.
What problems is the product solving and how is that benefiting you?
Connecting with the customers.
Recommendations to others considering the product:
It is a great tool to that can be deployed. Great ease of use and speed of deployment. Talkdesk saves a lot of time during deployement and their support team is also promt.
Talkdesk is quite good. The call quality is amzing and quite clear and very good support as well.
What do you like best about the product?
It connects us to the world and enhances the customer service. The software is quite easy to use and at times I confirm the country code using the Software.
What do you dislike about the product?
The mobile application earlier was quite good and user friendly.
What problems is the product solving and how is that benefiting you?
The best thing is that International calling is so easy. The benefits are that it helps us to provide good customer service to our customers.
Talk within your desk
What do you like best about the product?
Builtin reports. Easy to find chat and voice interactions. I'm able to monitor real-time interaction. Customers can send attachment and we can do the same back for the cx.
What do you dislike about the product?
I have to switch back and forth from one omnichannel to another. We hope that there's an option to view it in a different tab
What problems is the product solving and how is that benefiting you?
There's a lot. But what I love about this is that I can closely monitor a real-time interaction of an agent with the customer. I can coach directly and assist the agent with their concern, real-time.
Recommendations to others considering the product:
to explore more on the reporting side of the tool
Made a big difference for our team!
What do you like best about the product?
Our IVR flows in Studio are highly customizable and has allowed us to use more precise skill grouping for our associates.
The ability to create separate business hours for subsets of our teams and individuals makes managing a distributed workforce much more straightforward than what we used previously. The callback queue we have in Talkdesk was not available in our previous telephony system, and this has been a gamechanger.
The implementation manager assigned to our project, Kyle, was a star and really worked with me for some custom asks until we had a robust, nuanced system for our team.
The ability to create separate business hours for subsets of our teams and individuals makes managing a distributed workforce much more straightforward than what we used previously. The callback queue we have in Talkdesk was not available in our previous telephony system, and this has been a gamechanger.
The implementation manager assigned to our project, Kyle, was a star and really worked with me for some custom asks until we had a robust, nuanced system for our team.
What do you dislike about the product?
Enabling the mobile version of the app requires a pricey license upgrade for our whole organization. Our instance only requires mobile app access for 1-2% of our team, so we bootstrapped a separate solution using a soft SIP phone. We lose a lot of the functionality of Talkdesk with this solution in a way that was more friendly to our bottom line.
What problems is the product solving and how is that benefiting you?
We have seen a significant reduction in our transfer rate, so our customers are getting connected to the right talent faster and more efficiently. Feedback from our agents has been very positive thus far, and they love the flexibility to take and make warm transfers. With our previous tool, you could not accept a transfer without making yourself eligible to receive any other inbound calls, which was disastrous during times of high volume.
Recommendations to others considering the product:
Take a hard look at the pre-built integrations that exist for your CRM and start your number porting process early.
Seemless - Flexible - insightful. Simply all you need.
What do you like best about the product?
With multiple options like call bar, click to call, and mobile app, one can expect seemless connectivity options with all functioning at the best one can expect and more.
With a no non sense interface and user friendlyness coupled with maximum data touch points and insights i believe Talkdesk is all any business needs for all call operations.
With a no non sense interface and user friendlyness coupled with maximum data touch points and insights i believe Talkdesk is all any business needs for all call operations.
What do you dislike about the product?
Been using talkdesk for over 8 months now and have not found anything missing / that requires change.
What problems is the product solving and how is that benefiting you?
Complete customer support ( voice ) is easily handled via Talkdesk and dont feel the need to even try anything else.
In a virtual office environment, with everything one needs and more, talkdesk is the most advanced and complete tool and business should consider.
With talkdesk integration, operations have never been smoother at our startup.
It is the benchmark and has set a very high bar in my opinion.
In a virtual office environment, with everything one needs and more, talkdesk is the most advanced and complete tool and business should consider.
With talkdesk integration, operations have never been smoother at our startup.
It is the benchmark and has set a very high bar in my opinion.
Recommendations to others considering the product:
Only recommendation is that if you have a large business and are considering seemless zendesk and salesforce integration.
A Tool for you
What do you like best about the product?
easy to use. can see the queue while monitoring instantly
What do you dislike about the product?
It lags at some point but will continue to work
What problems is the product solving and how is that benefiting you?
queue monitoring is easy and status are easy to flag
Recommendations to others considering the product:
This is easy to navigate. If needed for any analysis, data is always available to extract
It's been great using this application
What do you like best about the product?
Connectivity is good and usually the application is very reliable and user friendly
What do you dislike about the product?
Haven't come across anything as such but in case I do will let you know for sure
What problems is the product solving and how is that benefiting you?
I am solving the issue of call drops and connectivity issues which have made negligible since I started using talkdesk
Talkdesk Business Tool
What do you like best about the product?
Interface is very user friendly and makes it easy to use it. Very efficient and helps to run the business smoothly.
What do you dislike about the product?
Talkdesk is such easy to use that there is nothing to dislike about it.
What problems is the product solving and how is that benefiting you?
The user friendly interface helps in solving the queries by connecting to the customers and the best part is we can also use it on mobile.
User friendly but needs high speed network
What do you like best about the product?
Easy transfer options, easy to save contacts
What do you dislike about the product?
It disconnects the call completely when the network drops instead of trying to reconnect.
What problems is the product solving and how is that benefiting you?
Easy for handling incoming calls whilst doing other tasks using the pop up app
My experience using Talkdesk
What do you like best about the product?
Its smooth transition from one call to another, helping me with managing time when I'm using it through the laptop. I also like how it's very upfront with its user experience, notifying you right in time if there's a network issue.
What do you dislike about the product?
The unmute button sometimes works and sometimes doesn't, making it risky to even try speaking if the client is on mute. I wouldn't say its a recurring issue but I do have 1 or 2 experiences.
What problems is the product solving and how is that benefiting you?
I'm using Talkdesk to connect with clients across USA, UK and APAC regions for business. The application has been crucial and a constant since I started working in the current company - as a part of my job role is to connect and also manage time well. Talkdesk has been a very interestingly designed application, as per my perception of it. I could always go back to calls and hear them out, making it convenient for me to go through things again.
Recommendations to others considering the product:
I would suggest using this application for consolidated data, easy connect and good tracking in a divisive and specific manner.
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