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Talkdesk is User friendly!!
What do you like best about the product?
It is connecting people across the world in different time zones without any issues. It is user-friendly in operation on mobile/ PC/ Laptop. Hassle-free usage of Talkdesk makes it work smoothly.
What do you dislike about the product?
Not found any error as of now. It has been more than six months, and sailing smooth.
What problems is the product solving and how is that benefiting you?
Connecting with business clients, negotiating commercials, essential deals, and bringing up business across miles in different countries. Good customer experience shared and troubleshooting concerns of customers as well.
Amazing business Tool
What do you like best about the product?
The best part about Talkdesk is that it gives us the access to call around the world seamlessly without much requirement for high-end system configuration. It also allows us to keep track of our call logs and recordings, which are helpful in day-to-day business transactions. The calls are very smooth, and the quality and speed for Talkdesk are very impressive.
What do you dislike about the product?
As per our work model usage there are no downsides of using Talkdesk our business runs on Talkdesk. and there is no such least feature about the Talkdesk as such.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for welcome procedures for customer and all kinds of problem solving queries so talkdesk is very important app to run our business model.
Recommendations to others considering the product:
Every business model should have a part of Talkdesk
Best app to call in abroad
What do you like best about the product?
Unlimited calling, user friendly interface and easy to access all features without any prior knowledge or any manual help.
What do you dislike about the product?
Till to find, sometimes The call get connected gut not able to hear the voice don't know it's an internet issue or app issue.
What problems is the product solving and how is that benefiting you?
We call the customer abroad in US and resolve the query of the customer through the Talkdesk app.
Recommendations to others considering the product:
Very User Friendly application to make outbound calls and to maintain the records of the calls.
awesome for monitoring
What do you like best about the product?
Call recordings, can review your call and improve on the best practices
What do you dislike about the product?
Nothing actually. The software is great and user interface too is great
What problems is the product solving and how is that benefiting you?
currently into rentention , so we use it to hear calls of out perfirming agent which in turn helps us
Recommendations to others considering the product:
awesome software for company calling needs,
Amazing Tool, Must Use ... Best Application So Far in the Market! I recommend this to everyone*
What do you like best about the product?
Amazing voice clarity and the best part is it connects automatically in case you have interim internet speed. It has assisted me to connect with my clients in different countries. The UI is one of the best I have ever seen and is so easy to use. I have tried a lot of apps. and this app by far is the best at what it does. It has now become my personal favourite and is pretty easy to use. They provide excellent service and I hope to see new features on this soon. All features are available in one app. I don't think they will have any competition in the market as they are the best I have ever known. The best part is the application size is so less that you can literally work on this application for hours without any interruption. Thank you so much talk desk team for making my life easier at my workplace. Try it now. You will never regret it. Five Stars*
What do you dislike about the product?
I have nothing to mention here ... this application never disappoints
What problems is the product solving and how is that benefiting you?
I help me to connect with my client in different countries all over the world and stay connected. I have been able to manage my work smoothly without any interruption. HD voice clarity and has one the best UI.
Recommendations to others considering the product:
You must try this application. It has amazing UI and HD voice clarity. You will never regret it!
Survey for Talk Desk
What do you like best about the product?
Easy to use and to log-in. Clear reception when talking and calling the customer.
What do you dislike about the product?
In rare occasion, sometimes it puts you on status away with just one ring.
What problems is the product solving and how is that benefiting you?
When using Talk Desk, it is easy to call the customers. In a rare situation, one ring it sets to status away.
Efficient tool for calls and reporting purposes.
What do you like best about the product?
There is a live call monitoring option, and at the same time, calls are being recorded right after the call has finished. We can also generate reports qquickly and conveniently from the time that we need the data.
What do you dislike about the product?
There's a lot of updates that change the tool interface.
What problems is the product solving and how is that benefiting you?
Whenever we get customer complaints, we can get the recording to review the call immediately and address the concern. The data we need is always available in the tool to generate daily to present it to our team.
Recommendations to others considering the product:
I recommend this tool to those working on a contact center as it keeps call recordings that are essential for the operation.
You're in good hands with Talkdesk
What do you like best about the product?
Talkdesk has all the things that we need to run a business
What do you dislike about the product?
For any updates, send an email notification. We should be aware that an update is available.
What problems is the product solving and how is that benefiting you?
KPI are easily available and can be viewed anytime. Real-time access to certain things like AHT, SL, calls waiting, etc can be viewed by anyone at all times. It also helps with call reviews/call listening.
Recommendations to others considering the product:
Talkdesk is all worth it. No regrets.
User friendly call center application
What do you like best about the product?
- integration with salesforce
- tall desk academy for the self training
- tall desk academy for the self training
What do you dislike about the product?
- lack of features from an administration point of view like configuration backup and restore
What problems is the product solving and how is that benefiting you?
Management of customer's requests and complaints
Great Professional Service
What do you like best about the product?
When reaching out, the follow-up has always been prompt, clear, and efficient.
What do you dislike about the product?
I have not found anything to dislike, all service reps that I have worked with have been tremendous and very helpful.
What problems is the product solving and how is that benefiting you?
Looking to optimize our settings to utilize the platform efficiently, by speaking to a rep you were able to establish our needs and provide recommendations to make our worklfow seamless.
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