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Talkdesk is a very convenient tool for work
What do you like best about the product?
The best things about talkdesk are the many beautiful options that it has to sort and categorize the people in your contact list and the ways you can easily manage the call.
What do you dislike about the product?
One of the few things I dislike about talkdesk is the difficulty of locating and transferring calls to someone you do not have on your contacts list. The wonderful contact list helps with this problem, but unless you add the names to the list, it can cause some difficulties.
What problems is the product solving and how is that benefiting you?
The best use of Talkdesk, in my opinion, is the use of the callbar application. Having to use physical phones causes issues with communication but the amazing callbar app lets me contact clients much more quickly.
Really easy to navigate.
What do you like best about the product?
How easy it is to understand and use. Leaving little room for error on the users part.
What do you dislike about the product?
It does mute you randomly and needs to be restarted.
What problems is the product solving and how is that benefiting you?
It helps keep us connected.
My Talkdesk Experience
What do you like best about the product?
It is effortless to use and very simple to get set up. Whoever designed the Callbar should be commended for its ease and simplicity of design. The tutorial that we use at the beginning of the installation was very informative and straightforward to understand. It's easy to make transfers and set your call status. Very intuitive, and the design of it is clear to determine its use.
What do you dislike about the product?
The only downside that I can see is that the call quality is often compromised. I don't know if this is a result of a bad Internet connection or if it has something to do with the app, but calls breaking up often happens to me and others on my Team. Sometimes the call just sounds "muffled" or overly robotic-sounding, almost like somebody autotuned it.
What problems is the product solving and how is that benefiting you?
The ease of use, as I've mentioned above, has been a great benefit for us and for our team as a whole. Also, since everyone is in our address book, it's helped with our productivity by just simply looking up someone in the address book to call them as opposed to finding their number and dialing it.
Recommendations to others considering the product:
If you have a company that has more than a few people, I can see Talkdesk being very helpful for your operations. From my understanding, the cost of this service is reasonable, and as long as you are in an area and use a good internet service provider, then go for it.
amazing product
What do you like best about the product?
Its intuitive and easy to use and hardly ever fails
What do you dislike about the product?
nothing really it all usually works very well
What problems is the product solving and how is that benefiting you?
getting to communicate clearly with all y customers
Recommendations to others considering the product:
Use it. It works with teams and everything. It is a great product
Talkdesk is user-friendly and perfect for any company looking for new ways to communicate!
What do you like best about the product?
Features like ring groups, queue data, and the ability to open numerous phone lines simulataneously!
What do you dislike about the product?
Calls are not successfully connected 100% of the time.
What problems is the product solving and how is that benefiting you?
With ring groups, we can quickly transfer calls to the appropriate departments without specifically knowing who is currently in the office within each department. Additionally, as a staffing agency that consistently opens phone lines to recruit large numbers of staff, it is helpful to have Talkdesk's phone line queue data to let us know how many interested candidates we have in the queue.
Talkdesk is the perfect program for call centers.
What do you like best about the product?
I enjoy the simplicity of the user interface. When we recieve a call, it is very easy to see who is calling, and answering is simple. The call quality is crisp and clear when speaking over the phone, and transferring to other users/departments is quick and seamless. I also have admin access so I can see the call volume and phone queue. It also gives a simple view of call history and which agents have answered phone calls. Call length and times are also recorded for quality assurance purposes. The option to go back and view recorded phone conversations is a great help for quality assurance too. The reporting section is by far my favorite widget of Talkdesk. Being able to see every single agent online and who is calling into our phone lines provides great visibility, and the design interface is very easy on the eyes. When you dive deeper into the reports, you're able to see how many agents are online and availiable, how many are busy and currently on a phone call with a customer.
What do you dislike about the product?
Every few weeks or so, the program can have a few bugs and errors, but that's usually fixed quickly. Calls can also drop randomly, and it can be a complicated process to try and call back the customer you were talking to. We have alot of agents on the phone lines all day, so it can be confusing on who is speaking to who in real time.
What problems is the product solving and how is that benefiting you?
Talkdesk helps solve answering phones quickly and transferring between callers. When a company is experienceing large call volumes throughout the day, you need to have a reliable phone line with quick and easy phone queues. We operate with over almost a dozen different phone lines, and its quick and easy to differentiate between them. The process of warm and cold transfers is also a great feature depending on the situation. Time quick simple , reporting, access
Recommendations to others considering the product:
If you are looking for a program that will absolutely provide ease of use for your phone lines and allow your company to operate more effectively when giving inbound or outbound calls to clients or customers, Talkdesk is for you.
I've had little issues since I first started using it, love being able to warm transfer a call.
What do you like best about the product?
I like having the choice to warm transfer a call to someone then fill them in before I connect the customer to the person. The call bar that will stay on your screen at all times is a perfect way to keep you on top of calls when you have a busy day. Having the choice to change your status to receive calls from available to away is extremely helpful as well to ensure you can have a break without worrying you will miss a call.
What do you dislike about the product?
Sometimes there are connection issues, and the call will disconnect when you are receiving important information. If it a transferred call you cannot see who called you so you can call back. The person calling in gets frustrated and discouraged to call again and this really hurts the business. One major thing I wish I could change about this is the visibility on seeing who transferred a call when it is a blind transfer. This makes it hard to contact the person to ask for any additional knowledge about the situation. It is not talkdesks fault people sometimes blind transfer but it would be very helpful to have visibility on who did the transfer. Allowing us to see reports on how often people blind transfer so that we can address the people and make sure they are speaking to the receiver in person before they transfer so they do not get any calls out of the blue with a person saying "I was just on the phone with someone and they said they were going to transfer me." Then we have to ask the person to repeat everything they already spoke to someone about. It makes our calls less effecient and having visilibilty on a report that reflects who is doing blind transfers will allow us to address awakard situations like these.
What problems is the product solving and how is that benefiting you?
Having ring groups ensure I can transfer a call to the correct department and reviewing the number of people in the queue is extremely helpful. Filters for live phone calls are beneficial when monitoring call volume. I absoluetly find the option to change my status very helpful to our company because it allows other to know when you are available and that way you do not miss any important calls and can relax while you are having a short break without having to worry about missed calls.
Recommendations to others considering the product:
Always change your status to reflect when you are not available to ensure you do not miss any important calls. Make sure always to connect the inbound caller to the correct department to complete the transfer successfully; preferably, when you transfer, it should always be a warm transfer. Blind transfers are okay when you have spoken to the other recruiter in person about the call. If you do not, the inbound caller and the person you are transferring to will be confused and, they might both miss out on any additional insight you can provide. I would definitely ensure that people know not to blind transfer someone unless they know they are going to be receiving a transferred call.
Excellent Business Tool
What do you like best about the product?
There is no equipment, you can utilize the service straight from your computer or smartphone.
What do you dislike about the product?
There could be a few more options for each user, so perhaps the user can create their own phonebooks or favorite numbers.
What problems is the product solving and how is that benefiting you?
It's very easy to track who is on a call and how long they are running, or if our staff are not taking calls at all for some reason.
Easy to use, few technical problems. Not bad
What do you like best about the product?
Simplicity and easy to understand. Easy for the common person to use.
What do you dislike about the product?
Has issues during high traffic usage for our company
What problems is the product solving and how is that benefiting you?
Main problem is technical issues that occur when large traffic is going
Used Talkdesk for occasional inbound calls
What do you like best about the product?
The ease of transferring to other people in the company using Talkdesk is my favorite thing about it. Having the ability to smoothly transfer the call, and having the choice of a cold transfer or warm transfer, has made it easier to make sure any incoming calls are brought to the correct person. Overall I have enjoyed using Talkdesk, despite only using it minimally. I would certainly use it again if I had the need to. I only stopped using it regularly because my job duties have changed.
What do you dislike about the product?
I have been unable to save contacts outside of the Company Talkdesk, which makes it more difficult to reach back out to staff that call me. It is possible that there is a way to do this that I am simply unaware of, but in my experience using Talkdesk I have not found a way. Generally speaking though I did not have any reason to dislike Talkdesk. I did only use the most basic functions of the program though, so there would likely be more that I liked and disliked if I utilized more of the potential of Talkdesk.
What problems is the product solving and how is that benefiting you?
A problem I am solving is increasing our ability to help field agents, and being able to use talk desk to receive and transfer calls from the field agents is a big benefit.
Recommendations to others considering the product:
It does more than you think! Try exploring all that Talk desk can do, and you may find things that can benefit you and/or your company that you never even thought of.
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