Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,488 reviews
from
External reviews are not included in the AWS star rating for the product.
TalkDesk has the potential to be amazing. Extremely beneficial even when used incorrectly.
What do you like best about the product?
It's very convienent to navigate through the interface. Transferring calls is simple, straightforward, and easy to do with minimal risk of errors. Being able to look up the contact I'm trying to reach in case I don't have a phone number readily available was an absolute gift. Especially considering that the frequently contacted staff in my department contain over 300 names and numbers.
What do you dislike about the product?
The distribution channels were set up incorrectly in my office and it was quite a headache. Not necessarily the fault of TalkDesk though. This was EXTREMELY frustrating to deal with however and that alone would make me hesitant to utilize TalkDesk just because I'm a little gunshy now.
What problems is the product solving and how is that benefiting you?
Solved the issue with communication between our Headquarters and our 'boots on the ground' staff. Having the ability to ring up any of the staff in the field and have a shared line that ~200 people can dial to get in contact with my team. Removing the "excuse" of not being able to reach someone in office gave our processes tremedous bounds forward in terms of efficiency.
Recommendations to others considering the product:
Take the time to set up your inbound/outline distribution lines correctly. If this is done, every employee in your department will be content utilizing TalkDesk (I assume). It's quick to pick up, easy to use,
TalkDesk
What do you like best about the product?
Ease of use and how fluid the software works and pairs with others.
What do you dislike about the product?
I honestly cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are able to take in high call volumes and solve the issues of dropped calls.
It gets the job done
What do you like best about the product?
It's very self-explanatory and easy to use. Simple to transfer calls and set statuses. The callbar app is very user-friendly. Although I do not personally set up new ring groups or phone lines on TalkDesk, I have requested for them to be made, and it seems like a very quick and easy process based on how quickly my requests have been completed by our IT department.
What do you dislike about the product?
I don't particularly appreciate that when you transfer a call to someone else, there is not a confirmation screen that pops up. It's very easy to accidentally transfer to the wrong person, because one click ends your call and already moves it on to someone else.
I also wish you could mute or opt out of a call without preventing the call from continuing to ring for others within the ring group. Maybe you can and it just isn't immediately obvious how to do so. I always just wait until the call ends or until someone else picks up if I am busy and haven't yet set my status to Away.
I also wish you could mute or opt out of a call without preventing the call from continuing to ring for others within the ring group. Maybe you can and it just isn't immediately obvious how to do so. I always just wait until the call ends or until someone else picks up if I am busy and haven't yet set my status to Away.
What problems is the product solving and how is that benefiting you?
TalkDesk makes it easy to have multiple phone lines within our company and makes it simple to transfer these calls to other departments should someone call the wrong number. I love having an app to select ring groups from, rather than having to dial extensions to transfer calls. Having the visual on my computer in front of me of who is calling and where I can send a call is very helpful.
Recommendations to others considering the product:
Call transfer confirmation popups are the only thing I wish were present on TalkDesk that aren't-- I have no issues otherwise, so I recommend the service.
Amazing capability!
What do you like best about the product?
Talkdesk is super easy to use and efficient. The sound quality and ease make this my favorite way to communicate with our personnel with no problems or glitches. The call bar feature makes the ease of use even more efficient so I can have other things open while on the call. This helps by allowing me to open any profiles needed during the call to assist the person on the other end of the call as fast as possible. The quality of sound is clear and I rarely have any glitches or disconnects. My favorite part is the ease of use, though. I don't even have to type in the number. I can copy and paste it into the Callbar and hit enter and the call goes through. Transferring calls to other people is super easy also. I have no issues with contacting another Krucial Staffing representative while still on the call with the personnel and easily transferring the call to a coworker.
What do you dislike about the product?
The only thing I dislike is having to login every single time I open the Callbar instead of it keeping me logged in, but the login process is easy and quick.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me communicate with our reservist personnel in an easier, clearer way than just messaging them through our AlertMedia account. Using Talkdesk is much easier to use to ask questions and address any issues the person has in the easiest and clearest way possible.
Recommendations to others considering the product:
Make sure you download the callbar feature! It makes calls so much easier and more efficient
User friendly, simple interface
What do you like best about the product?
the interface is simple and self explanatory
What do you dislike about the product?
The actual reporting was semi difficult to figure out on my own.
What problems is the product solving and how is that benefiting you?
We as a sales department are using talk desk to track numbers who call in and who we call to track the success of our marketing team
Recommendations to others considering the product:
If you need an app that is user friendly and needs little or no training to use--I highly recommend talkdesk
Great call center tool! love the features!
What do you like best about the product?
Very user friendly. Easy to log in to. Trouble shooting tips are easily accessible as well. I love being able to see what phone number called, how long the call was, when the call was made, if it was incoming or outgoing, which phone line thy called and who they talked to. It helps us narrow down the correct information from caller to staff members. the caller ID feature is handy when expecting return phone calls. Our team knows who the call should be answered by or who to transfer to. And another thing, transferring calls in the office from department to department or teammate to teammate is made very easy with this app!
What do you dislike about the product?
On a rare occasion, the calls drop or do not complete when incoming. Large quantity of incoming calls is sometimes hard for the app to handle but the issue gets resolved quickly.
What problems is the product solving and how is that benefiting you?
Being able to see which phone number called on what days, what times, and who they spoke with is a great resource to have. With several people on our team and callers who want to say they called on specific days but the person they spoke to told them the wrong information, we can see all the information of the call needed to help the caller to the best of our ability.
User-friendly and innovative, Talkdesk is easy and fun to use for everyone.
What do you like best about the product?
Using talk desk with my company has been an easy breezy process, while there are minimal errors or IT issues, Talkdesk is quick to get any issues resolved and to make sure their clients have the most up-to-date software! I do appreciate the profile tab very much, as I like using it to further personalize a potential reservist's profile.
What do you dislike about the product?
Of course, like any company with lots of servers and a high influx of clients, it will slow down and crash for a few seconds. There can be a few issues such as caller's appearing with different names or other representatives. But all we need to do is submit a work ticket and they are surely able to work on it soon. Talkdesk is quick to resolve issues in an incredibly speedy and professional manner. I actually can't wait to go through the other courses to achieve higher-level certifications!
What problems is the product solving and how is that benefiting you?
I've been making sure that I fill in the callers' profiles in Talkdesk, such as updating the callers: names, position/title, company, and address. By doing this, it assures me that I am doing my part and more! It is currently not required for us to do at this time, but I think that if I complete the caller's profile, I also make it a speedy process for the next representative to find the caller's information! Definitely, the process of being able to input enough information to further detail the caller's profile.
Recommendations to others considering the product:
Use the profile tab! Definitely play around with the app/website to practice on all of its capabilities.
TalkDesk Review
What do you like best about the product?
I like that with TalkDesk, I can see caller ID and can transfer calls to other ring groups very quickly. I also like that I am able to connect with our customers, reservists, quickly and easily. TalkDesk is also very useful when it comes to our business system and how we recruit for our positions. For example, it allows us to see how many callers we have in queue.
What do you dislike about the product?
Sometimes caller ID can be incorrect, or calls keep disconnecting when trying to answer. We have also experienced some situations in which we were not receiving calls properly or people were calling in but we were not receiving the calls, they were just stuck in the queue.
What problems is the product solving and how is that benefiting you?
We use TalkDesk at my company to connect with our customers, which we call reservists. Our primary focus for using TalkDesk is to provide the best customer service possible to our reservists. TalkDesk is used in a wide variety of ways in our company. It is used to recuit reservists, to call and make connections, answer any questions or concerns they may have. Our company is 24/7 so TalkDesk is relied on heavily and used at all times by our employees. We use TalkDesk to also connect with different departments internally. The ring group feature is handy in this aspect as it makes it very accessible in order to transfer calls over to another department if needed. This makes being able to transfer our resrvists to the correct people much more efficiently as well.
Recommendations to others considering the product:
For anyone looking to use TalkDesk as a service, I would highly recommend it. The use of the software is very straightforward, efficient, and user-friendly. They even provide step-by-step videos online to take you through how easy TalkDesk is to use.
TalkDesk helped us transform our Customer Relations Department into an agile, fully remote team.
What do you like best about the product?
The Callbar and Integration with Salesforce.
What do you dislike about the product?
Reporting interface could be more intuitive.
What problems is the product solving and how is that benefiting you?
TalkDesk helps us improve our customer experience when we are unfortunately on a wait. Estimated wait times and queue-to-callback help us maintain a good CX. Ability to route calls into queues easily and update/customize the flow easily in Studio.
Recommendations to others considering the product:
I would give them a look. We were able to get essentially everything we were looking for and at a price way lower than the competitors
Talkdesk Review
What do you like best about the product?
I like that it is connected to a computer & does not require a utilization of a desktop phone.
What do you dislike about the product?
That it disconnects too often & too easily. I also dislike that it will go silent on both ends sometimes & have to be reset.
What problems is the product solving and how is that benefiting you?
The benefits I have noticed are that it is easy to open & log into. It's beneficial to be able to utilize bluetooth microphone & headset.
showing 1,101 - 1,110