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TalkDesk is a intuitive platform to use and can pull a lot of information if needed.
What do you like best about the product?
Pulling reports is the best part. It can show you many numbers based on what you want to look for in a dashboard. If and when there is a problem, TalkDesk is prompt in answering any questions via email.
What do you dislike about the product?
If we could intergreat every single platform we are currently using all into one.
What problems is the product solving and how is that benefiting you?
Numbers and reports. The benefits are it shows you a breakdown of each filtered line.
So easy to use!
What do you like best about the product?
What I love most about Talk Desk is how user friendly it is. Even first time use was a breeze
What do you dislike about the product?
Nothing to dislike. Can't really think of any downsides
What problems is the product solving and how is that benefiting you?
Makes auditing phones calls at work very easy.
Excellent customer service
What do you like best about the product?
We have an excellent dedicated customer success team who ensures all required help/assistance required is catered with quality output within no time.
What do you dislike about the product?
There is nothing to dislike at Talkdesk for now
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us manage international calls for our customers, we are able to derive fruitful reports & insights out of Talkdesk captured data which in turn helps us forecast & improve on our metrics.
Talkdesk has been fixing all the requirements on prompt basis & ensure customers are satisfied everytime.
Talkdesk has been fixing all the requirements on prompt basis & ensure customers are satisfied everytime.
Recommendations to others considering the product:
They are highly professional with a matured set of talented folks who knows how to keep their customers happy.
Besides their Tech Support, they are not very responsive to the needs of our business
What do you like best about the product?
Support from a technical standpoint, the continued improvement to the app. The Salesforce integration is also a win for us.
What do you dislike about the product?
My non-technical questions, product inquires, and billing questions/issues often go unanswered, or if answered, the response time could be weeks.
What problems is the product solving and how is that benefiting you?
We launched our instance of Talkdesk at the very beginning of the COVID-19 pandemic here in the U.S. While other Business Units experienced complications, our deployment was relatively smooth.
Recommendations to others considering the product:
While the product is good, and keeps improving, I find that my progress is grestly slowed becuse my requests for information from my Customer Success manger ususlly do not get addressed. In fact, all my low score are beciase of this. I can only speak to my expeirence, but i am considering moving on to a diffenent provider.
PCIPAL user experience
What do you like best about the product?
PCIPAL product is the best one to take the card details from the customer without knowledge of the customer service agent as the card details are directly keyed in by the customer whilst they are on phone with the customer service agent.
What do you dislike about the product?
Nothing specific. Recommend PCIPAL product.
What problems is the product solving and how is that benefiting you?
PCIPAL product is the best one to take the card details from the customer without knowledge of the customer service agent as the card details are directly keyed in by the customer whilst they are on phone with the customer service agent.
Pretty solid
What do you like best about the product?
Ease of use. Effective UI. All around solid product
What do you dislike about the product?
Not really many complaints. All in all it's pretty good
What problems is the product solving and how is that benefiting you?
Looking for a way to centralize communication.
Recommendations to others considering the product:
Give it a shot!
Talkdesk is a company focused on innovation and customer
What do you like best about the product?
What I like most about Talkdesk is the constant search for innovation and improving the customer experience. There is a constant focus on launching new features that allow us to improve the day-to-day management of our contact center, reducing the effort and improving our management capacity.
What do you dislike about the product?
There are still some gaps in the Portuguese market from the point of view of telephone numbering as well as some gaps in the API component regarding the live information of the platform. Another issue that Talkdesk should improve on was or support customers with more difficulties from the point of view of developing scripts to implement some functionalities/automatisms.
What problems is the product solving and how is that benefiting you?
I currently have no problems with the resolution. In terms of benefits, the possibility for our agents to serve our customers in different geographic locations and only with internet access, which at the beginning of the pandemic, allowed us to continue to provide service without any kind of disruption.
Recommendations to others considering the product:
If you are looking for a solution that can be used anywhere in the world, easy to manage, scalable, and that is constantly evolving and providing new features, then you should choose Talkdesk.
Gave it an 8. As a daily user of TD, it would be easier for us if we can view all in 1 page.
What do you like best about the product?
Real-time update on the stats. Since we are so dependent on numbers, having it update real time helps us on what will be our next move.
What do you dislike about the product?
Having to check different LOBs from 1 screen to another. We move from 1 screen/window to another if we want to look at voice stats/email or chat. Would be better if we cab view everything in 1 screen
What problems is the product solving and how is that benefiting you?
Business wise, TD has helped us with real time analysis especially with us team managers. It gives us a better understanding on what was going on and what approach we can do to help ease the issue
Great platform!
What do you like best about the product?
TalkDesk makes it easy to interact with my customers.
What do you dislike about the product?
Nothing. The TalkDesk interface and Callbar have been integral parts of our Customer Experience and Sales teams.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped us get in contact with our customers quickly and smoothly.
Recommendations to others considering the product:
If you are looking for a user-friendly, smooth platform for your Contact Center employees, consider TalkDesk. It's UI is easy to navigate and understand, and it's a great way to interact with your customers.
How wonderful life is when you have Talkdesk!
What do you like best about the product?
Being able to create my own charts and manage them efficiently together with our workforce team. Our managers are also able to monitor their agent's performance and adherence. We can even pull call recordings for our call review and error validation. We can also check our top call drivers to see what our top 5 inquiries are.
What do you dislike about the product?
Limitation on reporting and wish more availability in the simple package. Imagine being able to have the quality package in the basic requirement would be a big help to our quality team in managing our audits. Would like to have a real-time screen capture to see how our agents are doing while taking in calls, chats, and emails. In this way we are able to capture their behavior and challenges in system navigation and what is taking them out of focus and be able to coach them.
What problems is the product solving and how is that benefiting you?
managing work level balance and quick monitoring even via mobile phone when I'm out of the office is my favorite. You can monitor the service levels of all channels by the touch of a button and see where your team is already at for the day. Being able to control your entire team in and see details as to where they are at to ensure all levels are being serviced timely.
Recommendations to others considering the product:
buy the premium package so you can have it all. The best of the best.
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