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Great product and support
What do you like best about the product?
Talkdesk is an easy to use and intuitive platform. I have worked in many contact centers and the UX of this system is by far the best I have encountered. With previous plat forms I have had to dig into 5-10 different screens before getting to the Data I wanted. With Talkdesk whichever answer I need is never more that a few clicks away.
The live reporting is helpful because you can really easily see which agents are live, on calls, ready to take calls, on breaks, etc. You can also see if calls are in queue and then go in and live monitor current calls.
The live reporting is helpful because you can really easily see which agents are live, on calls, ready to take calls, on breaks, etc. You can also see if calls are in queue and then go in and live monitor current calls.
What do you dislike about the product?
If I had to pick it would be that it goes down sometimes, but that happens with any platform. Sometimes the reports can be hard to dial down what you want to display. There are almost too many options for filters to apply. Also, Studio can be a bit confusing at first, but after practice you get the hang of it.
The support you receive form talkdesk can be slo as well. If there is a major problem that is affecting all of talkdesk it is hard to call into them because everyone else is calling in. You can submit a ticket, but the response time on those can be delayed.
The support you receive form talkdesk can be slo as well. If there is a major problem that is affecting all of talkdesk it is hard to call into them because everyone else is calling in. You can submit a ticket, but the response time on those can be delayed.
What problems is the product solving and how is that benefiting you?
The ease of seeing which agents are in which statuses. Being able to live monitor calls, and also being able to pull extremely detailed reports. These are all extremely important to the business. Having the calls directly attached to the case in Salesforce is really helpful and makes it to where you can do Quality Assurance checks easily.
Recommendations to others considering the product:
If you are considering using Talkdesk I highly recommend setting up a training session for Studio, the program that you use to create your IVR. This can be very difficult to master and one on one help with be invaluable.
Talkdesk - Helpful tool for client communication
What do you like best about the product?
Ease of use and compatibility with salesforce
What do you dislike about the product?
Occasional bugs/issues that disrupt usage
What problems is the product solving and how is that benefiting you?
Compatibility to like with salesforce helps bring up account info when someone calls in. Also the ability to access recordings to review conversations from the past as needed.
Talk Desk Review
What do you like best about the product?
Great call quality and very useful reporting needs
What do you dislike about the product?
sometimes improvements and updates are released too early and aren't functioning properly but do appreciate the urgency.
What problems is the product solving and how is that benefiting you?
I am able to clearly define where our needs lie by using the reporting tools and can see where each member stands.
Recommendations to others considering the product:
Put your tools to the test and we found this organization gave us the best results.
Great quality and helps you get through calls quickly
What do you like best about the product?
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them. Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them
What do you dislike about the product?
Prefer a default setting for call disposition (Save time)
No Mobile phone from company.
If the Network is slow I cannot work or the call quality may not be as good. Somethimes customers complain that the quality is not as high as it appears on my side.
Sometimes (rarely) I have issues connecting to callbar).
There was an initial learning curve.
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them
No Mobile phone from company.
If the Network is slow I cannot work or the call quality may not be as good. Somethimes customers complain that the quality is not as high as it appears on my side.
Sometimes (rarely) I have issues connecting to callbar).
There was an initial learning curve.
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them
What problems is the product solving and how is that benefiting you?
Ability to quickly get though a list of calls
No need to enter numbers manually into mobile
Everything is logged in SFDC
Efficiency is the major benefit.
I don't need to use a headset just my PC which means less clutter on my desk
I can enter notes directly into the application window.
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them.
No need to enter numbers manually into mobile
Everything is logged in SFDC
Efficiency is the major benefit.
I don't need to use a headset just my PC which means less clutter on my desk
I can enter notes directly into the application window.
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them.
Recommendations to others considering the product:
Use this application to get through a high volume of outbound quickly
Talkdesk User in Canada
What do you like best about the product?
I like its explore and dashboard features where you can instantly understand the current situation and stats of agents.
What do you dislike about the product?
Sometimes it takes a while to load the talkdesk.
What problems is the product solving and how is that benefiting you?
- Real-time dashboards.
- Instant coaching to team members
- Reporting accuracy
- Customizations available on some features.
- Instant coaching to team members
- Reporting accuracy
- Customizations available on some features.
Daily calls
What do you like best about the product?
I've been using Talkdesk for may daily task so far I'm satisfied and highly appreciate every function.
What do you dislike about the product?
So far everything on Talkdesk works well for me.
What problems is the product solving and how is that benefiting you?
I haven't encounter any issue from Talkdesk
Talkdesk is very easy to use and straightforward, making my work a lot easier and fast.
What do you like best about the product?
I like everything from it, from calls, voicemail, contacts, and reporting, very easy to use and accurate.
What do you dislike about the product?
So far I cannot dislike Talkdesk. I love everything it does.
What problems is the product solving and how is that benefiting you?
The problem that I'm solving with Talkdesk is by listening to call recording and many more. the benefit that I realized is working as efficiently as possible with Talkdesk.
Excellent Out Of The Box Software
What do you like best about the product?
I live talk desk because it is very convenient to call anywhere. The website is never down or has no problem with it. I love using the website and there's never a connection problem.
Ease of build/launch Exceptional product trainer and managers. Flexibility Friendly customer support Continue to look forward to innovation
Ease of build/launch Exceptional product trainer and managers. Flexibility Friendly customer support Continue to look forward to innovation
What do you dislike about the product?
I like everything about the talkdesk. Very satisfied. Further refinements to the user experience are desirable. I will recommend TD to everyone. Just a little improvement that we can't make a group call.
What problems is the product solving and how is that benefiting you?
I am using TD to call customers and they are always happy with the call. There is an option for recording as well. Customers always hear clear sound and there is never any error while making a call.
Recommendations to others considering the product:
I would recommend this to everyone because this is very easy to use and everything one can use it. I would suggest it to everyone. This software is very user-friendly. You can use it anywhere and anytime.
Paulina Thrasher-Talkdesk Review
What do you like best about the product?
I like the simplicity and ease of use. Transfers/hold etc are very efficient. I also like that you can copy and paste into the keypad
What do you dislike about the product?
I dislike that you can't change the ring tone. There are also glitches in which the phone will be ringing, but no call is showed to be incoming.
What problems is the product solving and how is that benefiting you?
The problem we are solving is providing our customers with a way to get into contact with us. My team is on the phone a lot, so having an easy to use, simple phone software benefits us in terms of time management, and remote work.
Talkdesk helps customer and end-user experience
What do you like best about the product?
Constant enhancements/modifications to platform
What do you dislike about the product?
3rd party vendors have not been positive to deal with.
What problems is the product solving and how is that benefiting you?
OMNI Channel is something we've finally been able to achieve with Talkdesk. Additionally, reporting has become much more insightful.
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