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Multiple Teams / Multiple Queues / All Over Success
What do you like best about the product?
The ability to monitor and motivate team members across multiple team with 10+ numbers. I can pull reports and use SLA measurements for each person and team.
What do you dislike about the product?
At time there are issues with amounts of people that get each call, but we are working that out.
What problems is the product solving and how is that benefiting you?
Support has been great to work with. We provide examples of challenges and they are resolved in a timely fashion
Perfect for global calls
What do you like best about the product?
Really like the flexibility and how easy it to use!
Each dept. have their own numbers and can be transferred to anyone withing the company within seconds :) The tool bar is easy to use or you could even use the web page to monitor all calls and team reports.
Each dept. have their own numbers and can be transferred to anyone withing the company within seconds :) The tool bar is easy to use or you could even use the web page to monitor all calls and team reports.
What do you dislike about the product?
I would say the main concern I have is that there are not enough training docs, also when you use the callbar the sound on your headphones scrambles a lot if you have background noise or music. Therefore I have to use the actual talkdesk webpage to avoid it.
What problems is the product solving and how is that benefiting you?
Easy to use
Flexible software
Good reporting
Flexible software
Good reporting
Recommendations to others considering the product:
Look at the reporting tools they are very useful.
Does what I need
What do you like best about the product?
Ease of access to historical call data and recordings.
What do you dislike about the product?
Unable to customize away settings or call routing
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to use calls as a data gathering tool not just a communication tool
Recommendations to others considering the product:
Customize as much as possible
Talkdesk operation
What do you like best about the product?
Is user - friendliness , The application interface is very intuitive .
The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
Fits perfectly with the programs I use , I often don't even notice that it has automatically started working , it is fast and reliable .
When it has to update , a message always comes out without interfering too much with your work, and you are able to updating in a second time without problems .
Very easy to save customer data and to make outbound calls .
All you need is in front of you, and you can handling your job very profitable , and flexible , and is flexible your way to use it .
The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
Fits perfectly with the programs I use , I often don't even notice that it has automatically started working , it is fast and reliable .
When it has to update , a message always comes out without interfering too much with your work, and you are able to updating in a second time without problems .
Very easy to save customer data and to make outbound calls .
All you need is in front of you, and you can handling your job very profitable , and flexible , and is flexible your way to use it .
What do you dislike about the product?
Sometimes it gets stuck , like most software on the world market , nothing to worry about . it restores easily . The application interface is very intuitive therefore everything is easily recoverable .
Sometimes you can have problems of phone interference or phone disturbances , they do not always resolve immediately , we have a guide for doing the troubleshooting and fix the most of the issue .
I find some limits to customization .
Sometimes you can have problems of phone interference or phone disturbances , they do not always resolve immediately , we have a guide for doing the troubleshooting and fix the most of the issue .
I find some limits to customization .
What problems is the product solving and how is that benefiting you?
it is a fundamental part of my work, handling calls or new cases, What business problems is Talkdesk helping you solve .
Recommendations to others considering the product:
I can say that it is an excellent software, easy and stable program.
Great company to work with
What do you like best about the product?
Talkdesk has really helped us understand our business needs when it comes to call volumes, time of day and the need to get our callers to the right department and person quickly.
With brilliant analytics and live reporting, we know and fully understand what areas we want to work on to ensure a great customer experience.
Talkdesk integrations also give us visibility on what's going on without even having to be in the Talkdesk environment.
I believe in working with partners that have superior tech but also the personnel behind it, The Talkdesk team are amazing people, will take calls anytime, even if not in thier remit, friendly and receptive to ideas and problem solving and just a great business to be associated with.
With brilliant analytics and live reporting, we know and fully understand what areas we want to work on to ensure a great customer experience.
Talkdesk integrations also give us visibility on what's going on without even having to be in the Talkdesk environment.
I believe in working with partners that have superior tech but also the personnel behind it, The Talkdesk team are amazing people, will take calls anytime, even if not in thier remit, friendly and receptive to ideas and problem solving and just a great business to be associated with.
What do you dislike about the product?
Mobile App, this has to be a focus area for them.
What problems is the product solving and how is that benefiting you?
Agent behaviour, having the ability to track a call from start to finish is great, knowing what agent missed a call, so we understand how this behaviour impacts our customers.
Recommendations to others considering the product:
The tech is great but look past this and get to know the people that deliver it.
Phone number search saves your bacon
What do you like best about the product?
Easy search by phone number to pull recordings for customers.
What do you dislike about the product?
No call waiting, hits voicemail too fast. A single user needs to be able to handle multiple inbound calls.
What problems is the product solving and how is that benefiting you?
Vendor client trust
pretty darn good
What do you like best about the product?
The simplicity of TD altogether. Sometimes it will auto-correct a number that was entered incorrectly. The call quality has gotten much better in the last year or so.
What do you dislike about the product?
Not knowing which numbers or countries I'm not permitted to dial. Sometimes different numbers in the same countries are not allowed.
What problems is the product solving and how is that benefiting you?
Being able to contact clients in different places around the world and receive their message or missed call alerts.
Great Software easy to use
What do you like best about the product?
Easy to use and intuitive. Great certification program and knowledge base. Great support
What do you dislike about the product?
A few glitches here and there with callbar. Nothing major that cannot be fixed easily by submitting a ticket to talk desk support
What problems is the product solving and how is that benefiting you?
Increasing service levels of our customers and managing bilingual customer base
Recommendations to others considering the product:
Good tool, easy to use and deploy
Easy and Perfect for use
What do you like best about the product?
The best thing about Talkdesk is that after you finish the call, you can select the call disposition. Hence, it makes it easy for reporting
What do you dislike about the product?
The way the talkdesk looks its kinda old fashioned. If they update the look , That would be nice
What problems is the product solving and how is that benefiting you?
We use to call partners and customers to assist them.
One of the seamless and easiest tools to use!
What do you like best about the product?
The ability to get reports, barge into calls and get automated reports when required. You can create your own Dashboard for Live monitoring of the calls in queue which is very helpful.
I like the option of transferring the calls internally while having both the Blind and Warm Transfer options.
Having the option for choosing from the directory and look for internal contacts to transfer a call.
One of the best options I found in this tool is to choose a number as per region to call the customers. E.g. You can choose a French number while calling a customer in France and a US number for a US customer.
I like the option of transferring the calls internally while having both the Blind and Warm Transfer options.
Having the option for choosing from the directory and look for internal contacts to transfer a call.
One of the best options I found in this tool is to choose a number as per region to call the customers. E.g. You can choose a French number while calling a customer in France and a US number for a US customer.
What do you dislike about the product?
Sometimes the Callbar gets stuck on Fetching data which ends up dropping the call on such occasions.
What problems is the product solving and how is that benefiting you?
Being able to monitor login, log out and break hygiene of the engineers.
To be able to listen to the call recordings as and when required to share appropriate feedback and improve our service.
Most importantly having Talkdesk integrated with Salesforce is another problem solving feature.
The beauty of this tool is that its very nicely synchronized with Salesforce that the status is not different and hence our business also keeps intact too.
To be able to listen to the call recordings as and when required to share appropriate feedback and improve our service.
Most importantly having Talkdesk integrated with Salesforce is another problem solving feature.
The beauty of this tool is that its very nicely synchronized with Salesforce that the status is not different and hence our business also keeps intact too.
Recommendations to others considering the product:
Calls and Break Monitoring
Listen to call recordings
Talkdesk integrated with Salesforce
Seamless synchronization with Salesforce
Listen to call recordings
Talkdesk integrated with Salesforce
Seamless synchronization with Salesforce
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