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It glitches often and sometimes it freezes.
What do you like best about the product?
it is not difficult to get around and is self explanatory
What do you dislike about the product?
you can't transfer while on hold, it frezes out as well
What problems is the product solving and how is that benefiting you?
When it freezes out i have to re start my whole system and then it works fine
Recommendations to others considering the product:
a good system to use
Talkdesk review
What do you like best about the product?
Customizable dashboard and recording of calls
What do you dislike about the product?
The reports. I think there is much that can be developed in that area. My main issue is that if I want to download a calls report with information for a full month, I have to download 3 reports as each report only has the option to download 500 lines. And we are a small company. I think this feature should be improved.
What problems is the product solving and how is that benefiting you?
Being able to have a system that manages our calls. I like that we can all be shown there with our statuses. The problem that is solving is having a system for call centers. And more benefits is being able to make calls through the system and having reports and track data in it.
Good user experience, would like more defined filters though.
What do you like best about the product?
I use it for call listening and all in all it serves that purpose well.
What do you dislike about the product?
Not enough filter options when searching for calls. Would like to be able to filter by call duration specifically.
What problems is the product solving and how is that benefiting you?
I can listen to calls and find areas for coaching as a result.
Recommendations to others considering the product:
Seriously consider TalkDesk as it has served us very well to date.
Best Solution, best Team!
What do you like best about the product?
With Talkdesk you get a highly customizable solution for your customers on a professional level. The initial integration and onboarding will be handled by Talkdesk, which eases up the process and helps to understand the solution instantly. You can record your own messages for your customers, have great reports, and set up different roles and groups for your callers.
What do you dislike about the product?
I think the reporting based on the business hours setup could be improved, as it doesn't automatically respect them when creating reports.
What problems is the product solving and how is that benefiting you?
We needed a solution, that is able to have different groups e.g. for payment topics we have one team, so we can channel those calls and route them directly. This also helped us, to slowly onboard new team members and set a different skill level for them.
Recommendations to others considering the product:
A competitive price, with the most features! There are many solutions in the same price level, but not that advanced and enriched with features.
Talkdeak
What do you like best about the product?
I like the fact that I can call, transfer, monitor calls and sign in easily
What do you dislike about the product?
Sometimes it will not work for some agents and they need to clear the cache and history too often. But overall, it's a nice feature to have!
What problems is the product solving and how is that benefiting you?
I am able to help agents with the transfers easily and when they are having issues, it's a simple solution most of the time with getting the issues solved.
Recommendations to others considering the product:
It's a good product for calling services. I work in customer service and it works very well for the needs of the company that I work for.
Talkdesk is User-friendly.
What do you like best about the product?
What I like the best about Talkdesk is that it refreshes immediately after every call and comaparing it to other major tools I've been using, this is the most user-friendly tool. Another is that, since we are Multifamily, we are using different contact number based from the specific provider, Talkdesk offers to use different number within the same screen.
What do you dislike about the product?
What I dislike about Talkdesk is that the randomness of it on sending the incoming call to the available agent. Just to give an example, I recently logged in and made myself available but the incoming call will still be sent to my queue even though there is another agent that has been available for a while now. On the other hand, sometimes the incoming call will be sent to the highest available agent. You'll never really know.
What problems is the product solving and how is that benefiting you?
As a call center technical support, we are using Talkdesk to communicate with our clients. Benefits that I can see while using this is that we can use different numbers based from the provider since again, we are Multifamily. Also, we cannot ignore Misdirect calls, I just wanted to commend Talkdesk for the smooth transfer of calls.
Recommendations to others considering the product:
What I recommend is that Hopefully it will have a fixed or systematized distribution of calls per agent available.
Talkdesk is really a good tool.
What do you like best about the product?
you can see all the info about the caller.
What do you dislike about the product?
I got no issue at the moment. Sometimes it is going down but not everyday
What problems is the product solving and how is that benefiting you?
I could see Customer's info on which I can review their info if i need to check on something
Talkdesk Review
What do you like best about the product?
Talkdesk navigation is very user friendly, easy to use and understand. Specially if you're training new hires, they will be able to understand the interface much faster. From my personal experience as a previous new hire, learning how to navigate talkdesk only took a few tips then were able to navigate the interface freely and were able to teach other new hires as well and giving out pointers on how to use talkdesk.
What do you dislike about the product?
None. The interface is very user friendly and easy to use and understand. Having a supervisor access, I can see clearly the status of my other teammates and can see calls in queue and were able to plan ahead regarding on our work in order to provide a very high passing Service Level to our client.
What problems is the product solving and how is that benefiting you?
I'm receiving phone calls from End Users and was able to reach out to them to help them with their concerns regarding connectivity issues.
Recommendations to others considering the product:
I personally recommend Talkdesk on my friends that works on BPO industries so they can use it on their work and will lessen the time to train new hires in receiving calls from clients.
talkdesk is the best
What do you like best about the product?
talkdesk is very easy to use, also you can download in your phone.
What do you dislike about the product?
sometimes there are some bags with callbar
What problems is the product solving and how is that benefiting you?
i can easily make calls wide the world
Recommendations to others considering the product:
I highly recommend to use talkdes
Easy to use and reliable - what more do you want?
What do you like best about the product?
The user interface is super simple and transparent. Easy to use always!
What do you dislike about the product?
No downsides as far as a user interface is concerned, strong software all around.
What problems is the product solving and how is that benefiting you?
We use this software to track activity - very easy to do , helps drive efficiency in our workplace.
Recommendations to others considering the product:
If you're looking for a cutting edge software that allows all users to EASILY do their work, this is it. Complete 360 Support whenever you need, and always reliable.
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