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Talk Desk user
What do you like best about the product?
I love the software, that I don't have to use a phone setup. I can use a headset.
What do you dislike about the product?
Sometimes I have to reboot my computer to make the software work.
What problems is the product solving and how is that benefiting you?
Its a great way to speak to my guest everyday.
Recommendations to others considering the product:
This is a great software!
Good experience
What do you like best about the product?
Talkdesk software is very easy to use, I personally use it on a daily basis and it's great for our team. The dashboard shows correct team metrics.
What do you dislike about the product?
The integration with our business processes is not always immediate.
What problems is the product solving and how is that benefiting you?
I use Talkdesk on a daily basis and it helped me to achieve part of my team's KPIs.
The best platform for your business
What do you like best about the product?
The platform is very user friendly and straight forward. Even people that have never seen it before can start working immediately. The caller ID includes the email address of the customer for easy access to the information. The admin panel is great with a lot of options for reports, etc. Transferring calls to co-workers or external phone numbers is very easy. As long as you have a good pair of headphones you are ready to take on all the calls.
What do you dislike about the product?
You need to have a steady internet connection in order to use full functionality, which is to be expected for an online based platform. The reporting panel is not so user friendly.
What problems is the product solving and how is that benefiting you?
The platform can be used as CRM and keeps the names, emails and the addresses of the customers which is handy when trying to open the customers accounts, etc. The easy transfer is perfect for passing customers to the relevant department/employee of the company.
Recommendations to others considering the product:
Make sure you have separate accounts for all agents you require and a steady internet connection. You may need to consider a second internet provider as well.
Talkdesk for day to day communication with clients
What do you like best about the product?
The integration with our CRM was quick and helps us track phone activity with clients,
It works with most modern browsers so I can use it almost anywhere,
Its quick to use so it is not bogging down your computer like some dedicated programs do.
Holds a large database for all your clients.
Clutter free so it is not bogging you down in your mind with unnecessary steps and activities.
Very customisable so you are not angry because it's not behaving how you want it.
It works with most modern browsers so I can use it almost anywhere,
Its quick to use so it is not bogging down your computer like some dedicated programs do.
Holds a large database for all your clients.
Clutter free so it is not bogging you down in your mind with unnecessary steps and activities.
Very customisable so you are not angry because it's not behaving how you want it.
What do you dislike about the product?
Nothing really that is not going to be fixed soon. Sometimes it does have an annoying bug that does not show the number for a client, but that is rare and easily worked around. That's about it. I would like also automated address look up when dealing with new clients so that I don;t have to manually add all the information in myself.
What problems is the product solving and how is that benefiting you?
The close link between departments and the ease of communication. Integration with Pipedrive our CRM was very easy and set up by myself. I am not an high level administrator! but still managed to navigate all the instructions easily. This could be really useful if you don't have a full time IT guy. Another benefit is the ticket system which we use for CS. It is proving very effective.
Recommendations to others considering the product:
Get someone competent to set things up with an actual user for best effect.
Life made simple
What do you like best about the product?
Integration with Salesforce and the ease of everyday use.
What do you dislike about the product?
Sometimes the call quality can be spotty.
What problems is the product solving and how is that benefiting you?
Connectivity issues are sometimes a problem and working with Talkdesk support has been easy.
Recommendations to others considering the product:
Want smooth integration with Salesforce? Here is your chance!
Talkdesk Review
What do you like best about the product?
I enjoy how easy it is to use, login and use the functions when receiving a call. I like that the app can be moved to any part of the screen so I can optimize my screen space according to my work of the day. Also, I really like the fact that all of ours calls are recorded. I can go back and listen to verify what was actually said to a customer and logged into the ticket.
What do you dislike about the product?
I think what can be considered it's when the application asks to perform updates, this hinders one when using the function for having the update message stuck to the app.
What problems is the product solving and how is that benefiting you?
I find the dashboard an advantage for me to use, so I can always check the information myself instead having to ask someone to do it. I really experience daily the reporting session on dashboard where I follow my metrics and make my decisions.
TalkDesk User
What do you like best about the product?
Support Team are great partners
Road Map of Development
Pricing and Value
Vision for future
System is easy to use
Road Map of Development
Pricing and Value
Vision for future
System is easy to use
What do you dislike about the product?
The billing is unorthodox and sometimes confusing
Reporting enhancement is in the works
Reporting enhancement is in the works
What problems is the product solving and how is that benefiting you?
Supporting 350 plus offices to help centralize some functionality
Answering 3+ million calls in a year
Answering 3+ million calls in a year
Recommendations to others considering the product:
Ensure Sales and the Integration Team meet and are clear on the needs before integration
Have all roadmap items outlined and prepared for integration. Their integration and support team are great to work with.
Have all roadmap items outlined and prepared for integration. Their integration and support team are great to work with.
Talkdesk is Amazing
What do you like best about the product?
The most helpful aspect of Talkdesk is the ease of answering calls and taking notes. It combines both portions perfectly and effectively for more work to be completed.
What do you dislike about the product?
While there are not many reasons I dislike Talkdesk, one issue I have found is that sometimes I get logged out of Talkdesk randomly when I shouldn't be.
What problems is the product solving and how is that benefiting you?
I have realized with Talkdesk how beneficial it can be to take proficient notes as well as listen to a customer, all at the same time.
Talkdesk Trouble Free Customer Service Communication
What do you like best about the product?
The reliability of a clean non-disruptive call connection with my customers. The ease in use to connect, transfer and login call notes is also a major plus. Not need to open a long winded case on all calls that are submitted. Tracking of all incoming calls and the ability to see the queue numbers at all times.
What do you dislike about the product?
Unable to send text messages in my current application. This might be part of our existing service plan. Unable to go back on a previous call and add additional notes that I may have forgotten. This might be something that requires special admin rights that are not assigned to me at the moment of my review.
What problems is the product solving and how is that benefiting you?
Tracking all incoming customer service calls. Easy to add simple notes for the call. No longer experiencing dropped calls as I used to with 8X8.
Recommendations to others considering the product:
If you want an all in one tool for call management and one that is reliable this is a much better choice than what we have used in the past.
Franco Mammana TD review
What do you like best about the product?
Viewing the name of saved contact on calls, would be nice to see both name and phone number for the whole call duration and not just when ringing.
What do you dislike about the product?
when there are internet issues the call does not get disconnected and goes on the minute counting of the call.
What problems is the product solving and how is that benefiting you?
My work is based on supporting customers on the phone, TD has been fundamental for handling the job from home during the lock down due to covid.
Recommendations to others considering the product:
very good tool that granted me working even during the lock down period, would be nice to have visible the name and telephone number of the caller once saved for the whole call duration.
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