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Talkdesk is a great phone system
What do you like best about the product?
Talkdesk is simple to use and it is 100% cloud base.
What do you dislike about the product?
The standard reporting is not great, but you can create your own customized reporting.
What problems is the product solving and how is that benefiting you?
Basic telephony need.
Recommendations to others considering the product:
Talkdesk is the best phone system I have used. It is much better than any legacy system I previously used.
Great Salesforce Integration
What do you like best about the product?
The Salesforce integration is great - from the screen pops to click to call. In this remote world, it's also helpful to have the emailed voicemails. We went remote and didn't skip a beat because of TalkDesk.
What do you dislike about the product?
No Integration with Salesloft. Our SD team continues to use their dialer, as there is a lack of integration.
What problems is the product solving and how is that benefiting you?
We wanted to identify who was calling and it pop their record in Salesforce to lower our agents time necessary to find the caller. This also provided a great IDR for multiple paths, and ability to have soft phones for all.
My Talkdesk experience
What do you like best about the product?
The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated.
The other thing very important is the easy way to implement the solution.
Talkdesk is a very user-friendly tool and it's an easy software to use.
The other thing very important is the easy way to implement the solution.
Talkdesk is a very user-friendly tool and it's an easy software to use.
What do you dislike about the product?
I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature.
What problems is the product solving and how is that benefiting you?
Our main issue with our previous partner was the PCI DSS certification. Talkdesk is certified PCD DSS level 1 in all regions. We also fix another big point for us, this is the integration with Salesforce. It's 100% integrated and very easy to make the integration.
Recommendations to others considering the product:
If you are looking for a very good partner with a good product you can go with talkdesk. it's a very user-friendly tool and it's an easy software to use day to day both from an admin and a user point of view.
Straight to the point
What do you like best about the product?
The product is easy to use, straight to the point. The updates improve the tool.
What do you dislike about the product?
I don't like the interface: not so nice, but it's just a personal opinion that doesn't affect the results.
What problems is the product solving and how is that benefiting you?
My customer relations are good thanks to this software. Really recommended.
Talkdesk is the easiest phone system by far
What do you like best about the product?
Talkdesk is the best telephony system by far. I have used 3 other systems and talkdesk is way features and easy to use. You don't need to know programing language to use talkdesk. Most other system you need someone that is specialized in telephony. Talkdesk have a great ivr system that you can set up yourself.
What do you dislike about the product?
The standard reporting is limited and harder to figure out compare to the rest of their functions
What problems is the product solving and how is that benefiting you?
Want a phone system that is easy to use
Recommendations to others considering the product:
Talkdesk is the best modern telephony system. I have used others and they are all outdated.
Best Company in Innovation and Support
What do you like best about the product?
The application's ease of use; customer service
What do you dislike about the product?
I would like them to add more services such as email and chat features.
What problems is the product solving and how is that benefiting you?
The support our customer support. It is easy for us and our customers.
Recommendations to others considering the product:
This company has it together
Talkdesk allows our company to seamlessly manage incoming and outbound calls
What do you like best about the product?
Intuitive reporting tools allow Agents to easily track metrics
What do you dislike about the product?
The search feature could be more user-friendly--you have to learn how it works.
What problems is the product solving and how is that benefiting you?
Talkdesk allows our company to seamlessly manage incoming and outbound calls, conveniently centralizing all information generated by our phones system.
TalkDesk Review
What do you like best about the product?
What I like best about TalkDesk is that we have the ability to do a warm transfer from one agent to another rather than just sending the call over to another agent blindly. It's nice being able to talk to another agent to see if they have time to speak with the customer before transferring the call over.
What do you dislike about the product?
One thing I dislike about TalkDesk is the ability to text. Texting is not very easy with TalkDesk because you have to use SalesForce to create a case then you can text, but if a customer texts in, you don't get a notification and have to manually check your case every so often to see if a text has come in.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped our team by being able to work collaboratively on a customer's questions. We can easily add another agent to the call if we need help with a customer's issues.
Recommendations to others considering the product:
I recommend using TalkDesk over other competitors because the call quality is great and if there are any problems, which rarely occurs, their support staff is solving the issue right away. If your company highly relies on texting, I may not recommend TalkDesk because the texting feature is not great. We are using TalkDesk via Salesforce for texting. It works, but is not ideal.
Overall a good use experience, but needs improvements
What do you like best about the product?
The ease of onboarding new agents as well as managing the IVR flows in Studio. Being able to rotate through multiple flows depending on business needs is a great asset to us when we are experiencing outside issues (internet problems etc.)
What do you dislike about the product?
The reporting is very difficult to manage. We have a hard time getting the information we need to filter how we want because every report needs to be downloaded to filter properly instead of being able to manipulate it within their system.
What problems is the product solving and how is that benefiting you?
We are able to change our IVR on the fly and include self-service options with ease, which deflects volume from our agents so they can focus on more difficult inquiries from customers. By solving the low hanging fruit through self-service, we were able to reduce our call volume by 15% in the first few months of implementation.
Recommendations to others considering the product:
Talkdesk offers great support through your CRM. They are willing to go to bat for you and listen to your needs. You will want to make sure reporting will fulfill your needs. Talkdesk is growing rapidly, but they are still small enough to hear what their customers need and act on it. You also could get early access to new products if you are interested in pilot programs.
Great Service
What do you like best about the product?
Easy to use, Easy extensions, good for managaing team
What do you dislike about the product?
UI of site could be improved around admin controls
What problems is the product solving and how is that benefiting you?
SDR accountability
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