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Talkdesk - some problems, but a good solution
What do you like best about the product?
Salesforce integration saves me lots of time!!
What do you dislike about the product?
Frequently have small issues or bugs where the app states that I'm not logged in to the Salesforce connector even though I clearly am. Really difficult to search for a particular call or voicemail in the desktop application.
What problems is the product solving and how is that benefiting you?
Not having to manually log calls, nice to be able to listen back to calls immediately with no delays. Like not having to use a physical phone while working from home.
Stabil connection when I´m calling. But sometimes I was offline and the customers can´t rech me
What do you like best about the product?
Good quality when I was on a call. Stabil in the connection
What do you dislike about the product?
I dislike that I was sometimes offline although I Log me In
What problems is the product solving and how is that benefiting you?
I help the customers and they are calling uns if they have a problem with there machine
Recommendations to others considering the product:
It is easy to use and you have so many options to integrate it in other programs and you can adapt it very well to your personal needs.
good
What do you like best about the product?
The handling + the option to connect to external device
What do you dislike about the product?
Can't control the call on the computer when you using connection to external device
What problems is the product solving and how is that benefiting you?
organize the call queue, status of agents
Great Tool
What do you like best about the product?
Easy to use and understand. Even without training it's possible to get into it.
What do you dislike about the product?
Some functions are limited, eg. Salesforce integration can just create standard cases, no custom case types.
What problems is the product solving and how is that benefiting you?
We used a third-party call center before, for the first contact and the data quality was really bad.
Recommendations to others considering the product:
It's a great tool with a lot of possibilities to increase performance. We love to use it. The Project went well.
TalkDesk Serves Needs
What do you like best about the product?
I like the easy organization of the platform and easy to navigate call log
What do you dislike about the product?
There could be improvements on the voicemails so that you do not have to refilter everytime you leave the page.
What problems is the product solving and how is that benefiting you?
TalkDesk keeps our hotline organized and allows us to respond within a set timeframe
Talkdesk presents a convenient business option
What do you like best about the product?
I like that the calls are recorded for record-keeping purposes
What do you dislike about the product?
I dislike that the connection is poor at times
What problems is the product solving and how is that benefiting you?
We are able to go back and look deeper into customers' requests as there is a record of the conversation. This is also useful for training purposes and to help employees grow and improve.
Recommendations to others considering the product:
The quality of the recording might vary and depending on the source of the call, it might be difficult at times to hear the person over the phone
Efficient way to receive and place calls
What do you like best about the product?
Calls come through and show you the number which customers are calling from. This ability allows you to add callers as a guest to easily identify customers and clients. The application also allows you to create customizable dispositions to track your productivity and activity. If you are interested in customer satisfaction you are also able to track your response statuses as well as the satisfaction in a convenient graph form. Forgot what happened on the call? No problem! You can listen back to any calls you or someone else has made with the appropriate permissions. You can also easily download recordings if you need them for your records.
What do you dislike about the product?
Only one dial tone when coming through, if they were customizable that would be very helpful especially if you dream about the ringing! Sometimes calls do not come through ringing with audio. If you leave the window open and your computer is asleep and you are offline, if the computer wakes up it automatically puts you online. I would personally prefer logging into an offline facility so I can set my status to active when my shift starts.
What problems is the product solving and how is that benefiting you?
Customer wait times, operator response times, overall productivity
Great Tool for Business!
What do you like best about the product?
The click to dial feature integrated with SalesForce
What do you dislike about the product?
No Call History available on the Talkdesk app
What problems is the product solving and how is that benefiting you?
Eliminates the need for a bulky desktop phone.
A no-hassle cloud contact center solution
What do you like best about the product?
Quick and easy to deploy and maintain. The web-based portal enables anywhere access.
What do you dislike about the product?
Some integration features with the leading CRMs are not available out of the box and require additional development efforts.
What problems is the product solving and how is that benefiting you?
We implemented TalkDesk to enable the omnichannel experience for our customers and engineers. A single routing interface works well to handle different mediums of conversations with the customers and partners.
Decent customer service tool - great solution for calls
What do you like best about the product?
It is an excellent option for upgrading from a traditional phone to TalkDesk, it is easy to use, you can check and listen to your recordings, you can track statistics and you can use it anywhere. You can log a call and there are a lot of helpful functions.
What do you dislike about the product?
There are some technical difficulties happening sometime. There are a lot of glitches and bugs but the talk desk support team is always there to help and resolve the problems in a timely manner. There are some things that need improvement but overall they are some minor things which when you report get resolved. Not bad at all.
What problems is the product solving and how is that benefiting you?
Working as a customer service we were communicating and helping the customers on a daily basis. There are a lot of benefits as the ability to hold the call, transfer it (cold or warm), put the call on hold while you speak with someone else. It is so versatile and there are a lot of benefits and it is really easy to use.
Recommendations to others considering the product:
It is really a good tool to use if you are doing customer service. Easy to use, there are lot of benefits, a lot of features and it can help you save a lot of time. There might be some glitches sometimes but the team is really eager to help and resolve those in a timely manner. Recommended, try it out
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