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Consistent Service
What do you like best about the product?
It's easy to get a live view of my team. It's easy to perform QA on calls. Reporting is helpful, but I would love to see the ability to get a snapshot of a person's productivity without the hours our business is not open.
What do you dislike about the product?
Billing and Pricing are confusing and have caused some concern for our team, which are being currently worked on with TalkDesk. We also had a long integration process, but once the product was launched it's been pretty seamless.
What problems is the product solving and how is that benefiting you?
The biggest problem we had when we were looking at a new phone service was the ability to route calls and create transparency. Our team is remote, so the ability to manage a remote workforce and QA calls was important, along with the ability to integrate into our already working systems.
Recommendations to others considering the product:
Very easy to use. It does require a wired set-up, especially crucial if you are considering working remotely with the service.
Talkdesk has been great!
What do you like best about the product?
The Talkdesk <> Zendesk Integration works well for us
What do you dislike about the product?
Managing the Zendesk integrations is tedious and repetitive. It would be great to be able to at least have multiple integrations tabs open at a time
What problems is the product solving and how is that benefiting you?
Answering support calls and onboarding users
Recommendations to others considering the product:
Integration options are awesome
Reliable service, with good integrations
What do you like best about the product?
The ability to ring users anywhere in the world is the main feature that we needed; TalkDesk does a great job of providing service anywhere without lag issues
What do you dislike about the product?
Every once in a while, the integrations will glitch, but it's easy enough to sort out
What problems is the product solving and how is that benefiting you?
We are able to connect staff across the country (and sometimes continents) to serve our customers seamlessly.
I would recommend it, as its easy to use reporting is also simple.
What do you like best about the product?
That its very user-friendly. The New CS representatives adapt to it easily.
What do you dislike about the product?
There is nothing I dont like. Maybe the integration with Zendesk could be a bit easier.
What problems is the product solving and how is that benefiting you?
The communication with the customers, being able to monitor calls for training purposes.
Recommendations to others considering the product:
Great system, easy to do reporting and easy to integrate to other software.
Wonderful solution for telehealth professionals
What do you like best about the product?
Potent and reliable communication tool to better reach our Living Healthier participants, offering great customization as well as reliable quality assurance tools. Talk Desk has helped us take our health coaching service to a new level, facilitating reaching out to our participants in a professional manner.
What do you dislike about the product?
Nothing at all. Talkdesk satisfies our business needs
What problems is the product solving and how is that benefiting you?
We managed to communicate with our participants in a prompt way. The phone tree settings allow for easy voicemail options, easy to customize and adapt. Their customer support is top notch also.
Recommendations to others considering the product:
Analyze how your current phone tree works and where you want to take it. The Talkdesk support team will help you adapting to your needs but is is essential to know where you want to go first. Identify how Talkdesk will help you shine and they will assist you all the way to the top.
Talkdesk
What do you like best about the product?
I like the ease of using talkdesk. It's simple and I can use it to call anywhere in the world, right from my computer.
What do you dislike about the product?
Nothing really that I dislike about using Talkdesk, though we had issues with getting the correct headsets that worked with the computer
What problems is the product solving and how is that benefiting you?
We were using regular phone lines with headsets. Talkdesk eliminated the need for the extra equipment on the desk and makes it simple to make and receive calls. Also Talkdesk keeps a log of everything going on on both sides of the call.
It's fine but having mobile be an add-on is a problem and will continue to be.
What do you like best about the product?
The addons are complex and good. I havent used the full extent but continue to explore as new ones are added.
What do you dislike about the product?
We need the feature so that when a call is forwarded, i can choose to either display the actual number, or the talkdesk number.
Now, I believe that I have to have talkdesk manually change it.
Now, I believe that I have to have talkdesk manually change it.
What problems is the product solving and how is that benefiting you?
The cost is fair-ish, when you add extra numbers.
I don't have a problem other than the one mentioned in "dislike."
That said, as this evolves, I do expect price to matter at some point, but the difference isn't large enough to change.
I don't have a problem other than the one mentioned in "dislike."
That said, as this evolves, I do expect price to matter at some point, but the difference isn't large enough to change.
Recommendations to others considering the product:
Integrate with HubSpot
Best option available
What do you like best about the product?
Integrates well with other systems. Ease of use. Very user friendly.
What do you dislike about the product?
The only issues I experience are due to connectivity issues on my side. Not a TalkDesk issue.
What problems is the product solving and how is that benefiting you?
I am able to track my calls through the system I user by using TalkDesk.
Nightmare
What do you like best about the product?
The platform itself is outstanding. It has a great interface and reporting features.
What do you dislike about the product?
Their customer support and care for the customer is non-existent. By the time they respond to a help request we typically had already figured out the issue.
In a different scenario at a different company, I found them to be unwilling to work with people through issues in agreements.
Overall, for the price and the horrible service, there are better options out there.
In a different scenario at a different company, I found them to be unwilling to work with people through issues in agreements.
Overall, for the price and the horrible service, there are better options out there.
What problems is the product solving and how is that benefiting you?
None, I was unable to integrate it with my current set up but I am forced to pay the bill anyway. I have paid for absolutely nothing.
Great for reporting, not great for Salesforce integration
What do you like best about the product?
Studio Flows and Reporting, click to call
What do you dislike about the product?
Many issues with syncing call to Salesforce, namely not being able to click into the lead or contact 100% of the time. Created thousands of duplicate leads because it could not recognize the lead.
What problems is the product solving and how is that benefiting you?
Reporting and dashboards
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