Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,487 reviews
from
External reviews are not included in the AWS star rating for the product.
Great support, great tool
What do you like best about the product?
The live reporting and the ability to direct callers with the call back feature is great. We're able to track our calls more accurately and with more control.
What do you dislike about the product?
Requiring Enterprise access to do more detailed reporting. Also the Zendesk integration is relatively limited when logging via the Talkdesk call form.
What problems is the product solving and how is that benefiting you?
More accurate reporting, directing callers via the callback feature rather than using a voicemail, and having more control over the call flow.
Great Call Center System
What do you like best about the product?
I love that TalkDesk integrates with the systems we use and the way we want it to work. Their support is awesome and always quick with resolving my issues. Easy to use platform.
What do you dislike about the product?
I wish the integrations were a little more user friendly, but still easy enough to figure out with some practice.
What problems is the product solving and how is that benefiting you?
Call logging directly to customer cases and wholesale auto calling features are great. These help us solve efficiency issues.
Recommendations to others considering the product:
This is a great company with an easy to use call center solution.
Great platform for calling services
What do you like best about the product?
It's made for easy monitoring and management of phone agents.
What do you dislike about the product?
t does have some issues regarding poor call quality sometimes, but that seems to have improved recently.
What problems is the product solving and how is that benefiting you?
Very good reporting capabilities although could allow for more complex user-defined reports and analysis.
Talkdesk Review
What do you like best about the product?
I like that we are able to integrate Textline into the service
What do you dislike about the product?
It was a bit confusing on teach the the team how to use the off and away functions as it relates to hold times. As a call line, it would have been nice to know at first how the call tree was structured. All is well though
What problems is the product solving and how is that benefiting you?
We're able to provide much better QA for our calls and with the integration of Textline, we're saving a lot of time reaching out to potential participants.
Recommendations to others considering the product:
It's a great tool!
Call Center Efficiency
What do you like best about the product?
Capable to use multiple locations and easy access.
What do you dislike about the product?
Download times are slow after calls have been completed.
What problems is the product solving and how is that benefiting you?
Efficient workflow.
Effective, easy to deploy, cost effective Call Center Solution
What do you like best about the product?
The one key upside of utilizing Talkdesk was the ability to enable and monitor both on-premise and remote Call Center team member. The ability to work from anywhere as enabled the company to add resources when needed and be able to properly train and monitor Call Center team members.
Another plus is that Talkdesk has integrations with many of the external applications such as ZenDesk, Airkit, and SalesForce. Call can be popped into the other crucial business applications so that customer, supplier or other party interactions are not lost.
Another plus is that Talkdesk has integrations with many of the external applications such as ZenDesk, Airkit, and SalesForce. Call can be popped into the other crucial business applications so that customer, supplier or other party interactions are not lost.
What do you dislike about the product?
The IVR studio is great for Professional Service deployment teams who create new IVR's on a regular basis. For the common average IT manager (not Telecom Manager) whom will need to make tweaks to the IVR, the studio is not very intuitive.
What problems is the product solving and how is that benefiting you?
The major problem we had prior was an antiquated Call Center system that did not provide enough visibility to all management. With the SaaS solution, all of our upper management have the ability to check on productivity of our Call Center team anytime. The data provided by Talkdesk allow for management to make timely decisions of when to add or reduce the Call Center team. We have seen 20% gain in efficiency of the
Good application for our business model
What do you like best about the product?
the dialing features through Sales Force
What do you dislike about the product?
Need to wear a headset - I would rather n
What problems is the product solving and how is that benefiting you?
can make more calls
Sales Advisor
What do you like best about the product?
I don't like it, Talk Desk is always crashing on us.
What do you dislike about the product?
They need to make the widget more customizable and less laggy.
What problems is the product solving and how is that benefiting you?
Problems? We've had problems with talkdesk.
Amazing Software
What do you like best about the product?
It's amazing to track all the calls and speak to my customers
What do you dislike about the product?
i could not say anything. So far everything looks nice and tidy.
What problems is the product solving and how is that benefiting you?
daily business, main program to my job.
Recommendations to others considering the product:
This is an amazing software to use any company that implements telephone calls, reports, levels and recordings.
Have to be hardwired to play ball
What do you like best about the product?
Click to dials are sweet, but otherwise this thing sucks down CPU
What do you dislike about the product?
the fact that my CPU gets destroyed and calls are very jittery without a hardwire connection
What problems is the product solving and how is that benefiting you?
Solving manager's problem of tracking calls - click to dial for me, but otherwise its caused more harm than good.
showing 1,441 - 1,450