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Talkdesk is a very feature rich, easy to use and powerful tool.
What do you like best about the product?
Talkdesk is easy to deploy and very user friendly. The dashboards and reporting features are top notch. The click-to-dial feature is the most impressive as it can tell if a number if formatted properly, or even if it's a real number. The flexibility of calling is nice as their in an in-browser callbar, Chrome application and a native Windows application so depending on what browser and what you are dialing from you can use this system for any needs.
What do you dislike about the product?
The system very rarely has audio issues, and sometimes dials a number where it just keeps ringing even though it's a real phone number. Though this can't be entirely blamed on Talkdesk as sometimes phone systems just have issues.
What problems is the product solving and how is that benefiting you?
Talkdesk has streamlined our calling processes and allows us to focus on working instead of trying to fix our calling system. The user interface is very pleasing and easy to use. The reporting features are very powerful.
Quite good, despite some small issues
What do you like best about the product?
Nice to have abandoned the traditional smartphone, in favour of the softphone, which is much more comfortable when working.
What do you dislike about the product?
Sometimes there are connection issues that break the app or the callbar.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
What problems is the product solving and how is that benefiting you?
I can give assistance to our customer easily with the softphone. In addition, I can easily manage the call roadmap to set up voicemail or out of hours messages.
Head of Business Systems and Operations
What do you like best about the product?
Talkdesk tool is easy to deploy ,integrate and train the users easily to start using the system.The best part of Talkdesk is the Reporting functionality which helps the leaders to view the calls and take better insights. Compared to other CRI tools it is easy to setup and change the voice mails anytime by an Admin .
What do you dislike about the product?
Ability of Call forwarding to all agents at the same time if needed.I would like Talkdesk to enhance their reporting capabilities as this is very helpful for the Sales and support leaders in making key decisions
What problems is the product solving and how is that benefiting you?
All customers calls are answered by both Sales and Support teams using Talkdesk.Integrating this tools with CRM which helps track all the insights for business steams. Talkdesk is easy to Integrate with other tools.Support organization is able to leverage Talkdesk to help our Customers with all issues and Sales team used Talkdesk to get all the application information, upload all the required docs to close the deals.
Recommendations to others considering the product:
It is a great tool and very easy to Implement ,As a Technology leader the best CTI tool I have ever implemented with very few issues and the stake holders really like Talkdesk .
easy, functional and intuitive!
What do you like best about the product?
super easy tool, functional and intuitive!
What do you dislike about the product?
all works perfectly and there's nothig i dislike
What problems is the product solving and how is that benefiting you?
identifying incoming call, recording them, search history calls, listen to voice messages
Recommendations to others considering the product:
it's an amazing tool
Great for our distributed team
What do you like best about the product?
UI is clean, easy to navigate. Service team to help with issues that arise is very quick to respond.
What do you dislike about the product?
Sometimes the layers of items in the settings section is too complex is get to quickly (for a quick update).
What problems is the product solving and how is that benefiting you?
We run a small customer service team, and we are solving the problem of speaking with customers, calling back missed connections, and having a VM system for after hours issues.
Support Talkdesk
What do you like best about the product?
The integration capabilities it has with Salesforce
What do you dislike about the product?
Its hard to trace data on calls. Need to request a review and provide date/time/caller specifics
What problems is the product solving and how is that benefiting you?
It freezes a lot, causing it to restart.
Talkdesk is here to stay!
What do you like best about the product?
Talkdesk has a user friendly interface and provides data that is easy and clear to understand.
What do you dislike about the product?
I dislike the default ringtone, I wish there were a way to change the ring back tone for inbound calls.
What problems is the product solving and how is that benefiting you?
Talkdesk has made my daily workload less hectic in many ways with regards to call reporting. All of the details and information that i need are available to me easily.
Quality Assurance Specialist who uses Talkdesk for quality check
What do you like best about the product?
Tracking and playback features.
Easy to query for a group of people or and individual one
Easy to query for a group of people or and individual one
What do you dislike about the product?
No screen-capture. that would be a great benefit if avaiable.
What problems is the product solving and how is that benefiting you?
It is easy to get a quick view of an analysis phone logs. Love the time stamp feature. Makes it efficient to pull a call from a specific time period.
Recommendations to others considering the product:
I have been using the Talkdesk system for several years. I enjoy the ability to query for one specific individual or a team. I also can go over a year in their history to review past calls. I can review calls live, listen to the recorded calls and even download them. All in all, a very nice system.
Works well for what we need and integrates into our ticketing platform for continuity
What do you like best about the product?
The ease of plug-in for our ticketing system
What do you dislike about the product?
That we can't easily turn off a line for a meeting.
What problems is the product solving and how is that benefiting you?
Multiple numbers to keep track of different incoming call requests
Plug and play solution for software support centers
What do you like best about the product?
I like that you can use the Studio feature to create a logic branch for your company phone. The tool is super extensible with forwarding, callback, voicemail, and other features included. No programming required.
What do you dislike about the product?
I use the Zendesk app, but it would be ideal if you could embed the tool Talkdesk into Zendesk to avoid channel switching.
What problems is the product solving and how is that benefiting you?
Created a plug and play solution for incoming phone calls.
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