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Communication is key to me...
What do you like best about the product?
The ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce.
I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's.
I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's.
What do you dislike about the product?
There is no texting feature. Most customers love to text of taking a call these days. I think talkdesk could do wonderful if they incorporated a texting feature to their platform. I also would like for a whisper effect on the reporting feature.
The ability to say something to my representative while they are on a call, and other the rep can hear what I'm saying would be amazing. This way I can coach them on what to say without distracting them from the call.
The ability to say something to my representative while they are on a call, and other the rep can hear what I'm saying would be amazing. This way I can coach them on what to say without distracting them from the call.
What problems is the product solving and how is that benefiting you?
Manual calls are now the thing of the past. I simple hit a link and talkdesk does the rest.
Awesome Software. Easy to use right out of the box
What do you like best about the product?
Easy to use. Not overly complicated. Analytics are great.
What do you dislike about the product?
It can be complicated to understand at times.
What problems is the product solving and how is that benefiting you?
Made it easy to track inbound and outbound calls.
D Martin's Review
What do you like best about the product?
Easy to set up and use in many locations.
What do you dislike about the product?
Reporting is cumbersome. (and your salespeople are not great at building relationships)
What problems is the product solving and how is that benefiting you?
Solving: quick to add/delete users. Easy to use once set up. Benefits: quick/easy ramp up.
Talkdesk Cloud-based call center game changer, which needs some improvement.
What do you like best about the product?
I like the back-end features, including integration with Okta, Talkdesk Studio call flow designer, Dispositions, Teams.
Talkdesk vision is extremely compelling to customers looking for a cost effective cloud-based call center product.
Talkdesk vision is extremely compelling to customers looking for a cost effective cloud-based call center product.
What do you dislike about the product?
Lack of the user provisioning from Okta to Talkdesk.
Dependency on TD CallBar to transfer calls to an external number.
TD CallBar is not designed to run in a multi-user environment like Citrix or MS Terminal Services.
Absence of the unlimited calling plan.TD charges for inbound calls.
Limited SIP-trunk functionality with ZoomPhone.
Inability to detect the existing agent sessions with TD CallBar.
Dependency on TD CallBar to transfer calls to an external number.
TD CallBar is not designed to run in a multi-user environment like Citrix or MS Terminal Services.
Absence of the unlimited calling plan.TD charges for inbound calls.
Limited SIP-trunk functionality with ZoomPhone.
Inability to detect the existing agent sessions with TD CallBar.
What problems is the product solving and how is that benefiting you?
Talkdesk is a good choice for customers who don't have any on-prem infrastructure.
Excellent platform for connecting with customers
What do you like best about the product?
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily.
What do you dislike about the product?
The transfer of calls element could be improved.
What problems is the product solving and how is that benefiting you?
Cloud based approach to a call centre easily accessible on employees own devices.
Amazing Software/Life Changing Making work so easy
What do you like best about the product?
The fact that I"m able to reach client by one phone call and leaving messages is great.I like the reporting process cause it can see who is online and when a call is coming in. This sheet and the whole soft ware is great.I can see how many agents are available, who went on break or on follow ups.It also lets us monitor calls when we transfer over to law firms. Helps us improve.
What do you dislike about the product?
I sometimes feel like the software is slow, but its mainly because of the amount of calls that come in. I don't have an issue with TalkDesk. I use it everyday.
What problems is the product solving and how is that benefiting you?
Knowing all your employees are set and can see everyone screens. I love this software. I recommend talkdesk for all call-center or a buy law firm.
Recommendations to others considering the product:
Talkdesk is amazing for a call center? Amazing software.
Paid over $50K and we can't keep a call connected
What do you like best about the product?
In theory, it could be a good product but the continue to fail on execution .
What do you dislike about the product?
Dropped calls, incorrect reporting, lots of excuses from the support team with no action. Everything will be fixed in 2-3 quarters.
What problems is the product solving and how is that benefiting you?
Phones and reporting for a customer success team.
Talkdesk Feedback
What do you like best about the product?
Very user friendly. Calls are recorded and tracked for inclusion in KPI monitoring
What do you dislike about the product?
You can't take screenshots on what people is doing while being monitored; and the desktop app is a bit unstable
What problems is the product solving and how is that benefiting you?
Improving customer customer experience by monitoring LCR and call monitored coaching.
Nice communication platform
What do you like best about the product?
is easy to use, a great help platform since it allows you to check all the metrics, calls, recordings, everything,
the way calls are recorded with very good audio quality
the way calls are recorded with very good audio quality
What do you dislike about the product?
that you can not transfer a call when you have the called on hold, i think that this is the only issue that talk desk has,
As advice I think you should implement the option to transfer even on hold in order not to have a dead air moment.
As advice I think you should implement the option to transfer even on hold in order not to have a dead air moment.
What problems is the product solving and how is that benefiting you?
the metrics in my job due to we have a pick up rate also the clarity on the calls, call duration
Recommendations to others considering the product:
very good communication platform, easy to use, good clarity at the time of calls and above all you can keep track of them
Good and easy tool for making calls
What do you like best about the product?
The ease of use and the feature that enables all the numbers on your browser to talk desk links, which allows you to call just by clicking on the number.
What do you dislike about the product?
Nothing as such. I think that the product is perfect
What problems is the product solving and how is that benefiting you?
We are making calls every day, and reaching out to our customers.
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