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Talkdesk - Looks good, but has some major issues
What do you like best about the product?
The Talkdesk app is minimal and unobtrusive. It's easy to use and looks slick.
What do you dislike about the product?
I have frequent connectivity issues with Talkdesk. This could be partially due to my wifi connection, but my feeling is that Talkdesk is somewhat responsible.
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy to click on a number and have it auto-dial. We used to have issues making warm-transfers, but now it is seamless.
Recommendations to others considering the product:
Talkdesk is great besides connectivity.
Talkdesk for Customer Service Helpdesk
What do you like best about the product?
I like the ease of forwarding calls to my phone for notifications. I also found the callbar an unobstrusive way to answer all issues.
What do you dislike about the product?
There were at times issues with Talkdesk working with network outages and I found that the alerting as to what my status was set to was not as ideal.
What problems is the product solving and how is that benefiting you?
It's easy to onboard new employees to spin up our call center as needed. It was a low lift way to enable customers to reach us over the phone!
Recommendations to others considering the product:
Low lift way to onboard a call center! Works well for organizations that just need one public facing number, but could see there being some challenges if routing was needed.
Pretty much a self-explanatory program.
What do you like best about the product?
Very user-friendly. I like the LIVE feature.
What do you dislike about the product?
I could not get the widget function for some reason. There are not a lot of different status options.
What problems is the product solving and how is that benefiting you?
Service level summaries and reporting are easy to look at.
Recommendations to others considering the product:
A great way to stay on top of everything.
Efficiency in the work space. How TalkDesk improves team work.
What do you like best about the product?
I like the sleek design and obvious eagerness to improve efficiency of business relations. Helping you connect with customer easily and hassle free.
What do you dislike about the product?
I wish after a call finished the status went into after work call. So that we couldn't have another call come in right away. That way you wouldn't have to worry about
What problems is the product solving and how is that benefiting you?
Everyone can listen to all calls now, reducing need for management interference.
Recommendations to others considering the product:
TalkDesk is a program that fits the needs of the user. Whether you're customer focused in your business or an internal team organization TalkDesk can help elevate you to a new level!
Simple and Clean Interference
What do you like best about the product?
Everything is laid out in proper way. The Interface is very simple only displays what you really need.
What do you dislike about the product?
Compared to our legacy system, Talk desk doesn't provide option to schedule my call agents. It should have a scheduling tab where agents can see there daily schedule as well.
What problems is the product solving and how is that benefiting you?
Using it at our call center
Recommendations to others considering the product:
Definitely go for the system its very simple and easy to learn software
Excellent Phone service
What do you like best about the product?
My favorite thing about Talkdesk is that it is simple to use, simple to learn. The program is easy to install and does exactly what is needed without causing a lot of technical issues.
What do you dislike about the product?
Downsides are that sometimes agents try to answer the calls and they can't click the answer button. Also, some agents and very few have a lot of issues logging into it they keep getting error messages and its hard to figure out how to fix it.
What problems is the product solving and how is that benefiting you?
We are able to answer our calls for the our center without having to use a landline.
Much better phone system than what we had previously
What do you like best about the product?
- It's UI is the best in league
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
What do you dislike about the product?
- Having issues with routing calls from our old provider
- Sometimes when on 'available' the phone doesn't ring
- Sometimes when on 'available' the phone doesn't ring
What problems is the product solving and how is that benefiting you?
- It's helping us migrate to a "cloud" platform vs. relying on computer servers
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
Love it!
What do you like best about the product?
Click to call, call recordings and general ease of use.
What do you dislike about the product?
It's pretty easy, but at times it takes a while for the completed tasks to sync/log in SFDC
What problems is the product solving and how is that benefiting you?
Not having to manually dial each number I need to call. Not having to spend the time to log my calls to SFDC since Talkdesk handles that for me.
Positive calling experience
What do you like best about the product?
The call history details provided for repeat callers
What do you dislike about the product?
Some dashboards can be confusing for classifying calls
What problems is the product solving and how is that benefiting you?
Consolidating multiple lines into one service
Recommendations to others considering the product:
Make sure you have a good quality headset microphone.
Seamless execution and great support!
What do you like best about the product?
Support was always wonderful and the fact that the tool worked well was a key difference from our old tool that we used.
What do you dislike about the product?
The chrome integration tools. They were always being updated but was never clear which were needed or not.
What problems is the product solving and how is that benefiting you?
Easy IVR system for our customer support team. Being able to easily update recordings and edit the IVR have been a game changer.
Recommendations to others considering the product:
USE IT!
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