Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,487 reviews
from
External reviews are not included in the AWS star rating for the product.
Overall Solid Product
What do you like best about the product?
Ease of use and reliability of the product.
What do you dislike about the product?
Sometimes multi device interoperability can be challenging
What problems is the product solving and how is that benefiting you?
Make customer service as excellent as possible. Talkdesk has made that possible.
Reporting
What do you like best about the product?
The reporting feature is great for delivering metrics to my team! It provides great data and transparency for all. The web mode and widget mode versatility are a great feature that is available for users.
What do you dislike about the product?
It will unexpectedly crash or malfunction without letting the user know of any errors.
What problems is the product solving and how is that benefiting you?
It allows my team to communicate easily and fluidly with our customers.
Recommendations to others considering the product:
It's a very user-friendly software that allows different components to be implemented. It's really easy to maneuver incoming calls within the organization, such as transfers and departments.
Good tool for communication
What do you like best about the product?
easy to use, you can check the calls made by your team months after they were done plus you can monitore easily
What do you dislike about the product?
sometimes when you have the callbar and the web open, 2 calls can enter at the same time to the same user
What problems is the product solving and how is that benefiting you?
to be able to handle the telesales in an effective manner
Easy to set up the routing priorities
What do you like best about the product?
we use talkdesk to set up the priority routing phone numbers for the oncall person. It's easy to set up and also we can receive the calls from our international teams which helps us to handle the incident faster.
What do you dislike about the product?
sometimes the call drops when I try to pick up. I am not sure this is the issue with talkdesk or the carrier.
What problems is the product solving and how is that benefiting you?
It helps as manager the oncall call routing. Also we integrate with Slack so we can also track who is getting the call.
Great Experience with TalkDesk
What do you like best about the product?
TalkDesk makes it easy to reach out to our patients and customers. A lot of the sites we visit use TalkDesk, so we can click the phone number to dial out. Very Convenient!
What do you dislike about the product?
I have nothing to dislike at this time with TalkDesk.
What problems is the product solving and how is that benefiting you?
I am solving the problem of poor customer experience. When you have an easy and sleek soft phone, it makes it easier to maneuver around and assist the customer promptly.
Financial Services
What do you like best about the product?
I love that Talkdesk automatically populates a new case through Salesforce. This helps me keep my call organized and makes it a very seamless process. I also like that you can create the contact that way when they call in you know for the most part who you are speaking with. It is also helpful that if a person has called in previously it lets you know and you can easily click on the cloud to bring you to Salesforce. I also like that you can copy and paste the phone number from the TD as well as the case number.
What do you dislike about the product?
When I have someone on the phone, and I need to make an outbound call there is not a way to put the patient on hold, call and then click back over to let the patient know it is taking a while. It would provide a better customer experience if we had the ability to click back and fourth between lines. I would also like to know if there is a way one can get their own direct extension?
What problems is the product solving and how is that benefiting you?
Populating a new case has cut down my time working on a case by half. It is fantastic! Can easily pull up the case that someone else has worked on as well.
Recommendations to others considering the product:
It is an easy, fast way to speak with customers. There have not been many issues with not being able to hear patients and it makes the whole process.
Customer Service Manager
What do you like best about the product?
I like the auto-dialing functionality of TalkDesk.
What do you dislike about the product?
I dislike having to adjust my sound settings daily to work with my laptop, monitor, and headset.
What problems is the product solving and how is that benefiting you?
biggest benefit = reporting
Drastic Improvement in No Time
What do you like best about the product?
Call quality is excellent and the implementation went rather smoothly once the product was ready. The data and reporting tools are just we need to make data driven decisions for our business
What do you dislike about the product?
Integration to Salesforce for contacts is limited, as creating contact in TD can take 30 min to populate to Salesforce. The notes from Callbar don't transition to Salesforce either, so that aspect is not very helpful to us.
What problems is the product solving and how is that benefiting you?
Our call quality has drastically improved from the soft phone we were using before. We have much better reporting from Talkdesk to analyze our call volume and make data driven decisions to improve our service levels and meet KPIs. Our team loves the new tool, and it has been easy to integrate into our workflow.
Recommendations to others considering the product:
They are developing their Explore tool, which will offer even greater levels of reporting and data. Ask about it if you're considering moving forward. Our experience has been great!
Talkdesk Brought Us to the Next Level!
What do you like best about the product?
The most helpful thing about Talkdesk is the easy integration with Salesforce. Cases pop automatically and make the agent experience much more seamless. It's been a hit with our team and our company as a whole. I would highly recommend it!
What do you dislike about the product?
The one thing I would suggest to improve is having the notes taken in the callbar create a post on the case in Salesforce.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to use case pops.
Good tool for CallCenter after being up and running
What do you like best about the product?
It's very customizable compared to our previous phone system.
What do you dislike about the product?
It does not integrate with Domo very easily. I cannot speak about the integration with Tableau, Power BI, etc. though.
The implementation time was a lot longer than expected. We discussed a must-have requirement during the sales process and were told that they had that ability. (This is a custom way to lookup users in Salesforce to connect the calls to the correct users) When we were getting ready to go live, Talkdesk did not have that solution and it took several months to get that solution implemented.
The implementation time was a lot longer than expected. We discussed a must-have requirement during the sales process and were told that they had that ability. (This is a custom way to lookup users in Salesforce to connect the calls to the correct users) When we were getting ready to go live, Talkdesk did not have that solution and it took several months to get that solution implemented.
What problems is the product solving and how is that benefiting you?
Talkdesk has solved a lot of our issues with calls being transferred a lot. Their customization for the IVR has allowed callers to get to the correct person faster and easier.
The call quality has dramatically increased over our previous VOIP software. Despite having gigabit internet and speeds way about the recommended for our past solution, we did have call issues with it.
The call quality has dramatically increased over our previous VOIP software. Despite having gigabit internet and speeds way about the recommended for our past solution, we did have call issues with it.
Recommendations to others considering the product:
Overall pretty good. If you don't need tons of customization, it might be more sophisticated than what you need at the time though.
showing 1,491 - 1,500