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talkdesk is very easy to use and very straight forward
What do you like best about the product?
the ease of the app. Every phone call is logged and I like that it links to our Zendesk software.
What do you dislike about the product?
For some reason I am not able to see a full dashboard when I click on reporting, so I am not able to see if clients are waiting in queue
What problems is the product solving and how is that benefiting you?
more efficient system for our customer service team.
Helpful and straight forward but is outdated and glitchy.
What do you like best about the product?
I like how it doesn't take up a lot of space on my screen when it works it's an extremely straight forward and useful tool. To my understanding, the TD service team has been very responsive to my colleagues when they reach out, which I really appreciate and respect.
What do you dislike about the product?
Calls drop often and it's very frustrating. For a while the warm transfer function didn't work which was embarrassing. It made making calls and communicating with prospects very frustrating and confusing. Sometimes my phone rings when my computer is closed and it's scary.
What problems is the product solving and how is that benefiting you?
We aren't really solving any problems with TD besides it being a simple means to reach out to prospects. It's a fine tool but there always seems to be problems with it and a reason to complain.
Recommendations to others considering the product:
Given the review for Talkdesk are the best out of most other venders, I'd suggest going with TD. They are reliable and the support team has been responsive to my managers.
Unreliable, but can do the job
What do you like best about the product?
When it works, it does what it says on the tin. Outbound, inbound and transfer calls can work great. It's connection with Salesforce is more often than not smooth and effective at updating lead records as we need.
What do you dislike about the product?
When it doesn't work, the customer experience suffers greatly. Connectivity, calls dropping, poor line - few the of many rampant issues we've experienced on a regular basis.
What problems is the product solving and how is that benefiting you?
Directing customers to the right resources, products and teams.
Recommendations to others considering the product:
Since I'm not the key decision maker, my recommendation comes from a day to day user point of view. There are stronger technologies out there, but if you can get TD working as it should, it works a treat.
Talkdesk is Great
What do you like best about the product?
Talkdesk implements easy collaboration. In addition, it includes simple review of past calls that can be shared using URLs. Calls can also be labeled and contacts can be added within easy flow of the call.
What do you dislike about the product?
Sometimes older recordings appear to be incomplete.
What problems is the product solving and how is that benefiting you?
We're using it for telephony throughout the company, including sales.
Recommendations to others considering the product:
Talkdesk is a lightweight, easy-to-use telephony product that works well at scale across a large organization.
talk desk is very easy to use and understand!
What do you like best about the product?
The most helpful thing about talk desk is that if you every have a problem, they are there every step of the way to help resolve it for you.
What do you dislike about the product?
I dislike noting about Talk desk, it is amazing!
What problems is the product solving and how is that benefiting you?
Some benefits that i have noticed since using talk desk is that everything you need to help your customer is there for you.
Recommendations to others considering the product:
I recommend others to use Talk desk if they want the best of the best for their employees. If you want a company that goes above and beyond to make there customers happy, this is the company for you!
It just works—and gives you power
What do you like best about the product?
The set up is straightforward and took almost no time.
What do you dislike about the product?
Need more flexibility in routing/groups to enable more complex rules.
What problems is the product solving and how is that benefiting you?
We need a reliable cloud-based call center software that just worked and we found it with Talkdesk. With it, we have been able to satisfy our client needs for phone calls with us.
Recommendations to others considering the product:
Talkdesk is incredibly reliable compared to other phone systems you could use.
Talkdesk Ease of Use
What do you like best about the product?
Ease of use. Does not require advanced knowledge of call centers or coding to administer. Support is very responsive.
What do you dislike about the product?
Struggling to get our SMS channel up and running currently.
What problems is the product solving and how is that benefiting you?
Omnichannel integration with Salesforce
Talk desk review
What do you like best about the product?
I find it easy to use and really liek the triall so far
What do you dislike about the product?
When I can't get calls through and people wait
What problems is the product solving and how is that benefiting you?
That it makes taking calls quicker and easier
Recommendations to others considering the product:
none
Best call center software I've used.
What do you like best about the product?
The best features I've found with Talkdesk is the ease of setting up new lines and the simplicity of scaling. We've used and looked at other products and I've found Talkdesk to be the best. Talkdesk also has my favorite tier 1 support agents of any system I use. Their agents are friendly, actually knowledgeable about the product, helpful and never try to brush you off. They've even checked back in a few days later on minor issues just to go that extra mile. When we were in the process of setting up and rolling out Talkdesk, I was in constant communication with their support folks and I would never have been as successful as our roll out was without their wonderful support.
What do you dislike about the product?
There is not a lot of dislike within our organization for Talkdesk. Agents sometimes have dropped calls, but that is rare and impossible to completely prevent. I do wish the scheduled reports were a bit more customizable, we can work around with their reports, but I do wish for more control. That being said, our call center supervisors all love the default viewable reports
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to scale our call center as needed. It's easy for us to administrate and gives us the fine tuning in the IVR tree to ensure the correct agent gets the most appropriate call to increase customer satisfaction and call handling.
Director of Support
What do you like best about the product?
Flexibility, ease of use, great reports!
What do you dislike about the product?
Nothing! Talkdesk has been an excellent solution for our needs and has listened to our concerns and improved their system accordingly
What problems is the product solving and how is that benefiting you?
As we grow, it is important that the system we use is flexible and can meet the ever changing demands of our products and clients. Talkdesk is extremely flexible thanks to it clean and logical UI which makes it easy to onboard new agents, add queues, run advanced reports on queues, specific teams or agents and create/deploy advanced IVRs. They also offer features such as the Callbar which aim to help improve agent work flows. With these features, we are able to meet the demands of our clients and continually improve our products and processes.
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