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Very efficient
What do you like best about the product?
When receiving a call, Talkdesk is able to provide you with the contact's information provided on the link work app. In that way one can prepare themselves for the rest of the call.
What do you dislike about the product?
Talkdesk will put you offline when least expected and change the status auxed without notifying sometimes.
What problems is the product solving and how is that benefiting you?
Being able to contact the person whom we a providing the service to. We are able to search for a call made using Talkdesk to listen and manage customer service. Quality of calls is assured and feedback is given when profile are verified.
Talkdesk
What do you like best about the product?
We are able to communicate with sellers and we also get our call scores on Talkdesk.
What do you dislike about the product?
We can review and pass documents without even calling the seller
What problems is the product solving and how is that benefiting you?
Makes the communication easily
Talkdesk review
What do you like best about the product?
It's easy and simple to use and keep records of all calls made
What do you dislike about the product?
some of the features we are unable to access
What problems is the product solving and how is that benefiting you?
easy to access your quality scores
interacting with customers and shows customer details at times.
What do you like best about the product?
gives good interaction between sellers and agents also helps in showing ones work productivity as well as analysis of the evaluation.
What do you dislike about the product?
it's sometimes very behind with updates, however, that doesn't stop the flow of calls and work progress
What problems is the product solving and how is that benefiting you?
customer centric. talkdesk also promotes business acumen skills as it gives overall work productivity for individuals and as per team.
Talkdesk review
What do you like best about the product?
Having a system that allows for the ease of use when taking calls
What do you dislike about the product?
It takes to long to respond to calls and can drop calls sometimes
What problems is the product solving and how is that benefiting you?
Taking calls and allow for the ease of capturing data and ease of use while on calls
Satisfactory experience
What do you like best about the product?
I like that it is fairly easy to use and works well for connecting with customers or colleagues.
What do you dislike about the product?
There isn't anything I would say I dislike really. However, talkdesk sets your status to offline when it doesn't have access to a microphone which can negatively impact your productivity.
What problems is the product solving and how is that benefiting you?
It helps you track your productivity and connects you adequately to customers
user-friendly , convenient
What do you like best about the product?
I can see my PV score and Call quality scores, and I am also able to see what I need to improve on.
I can also see my coaching feedback
I can also see my coaching feedback
What do you dislike about the product?
sometimes it freezes and can have technical issues
What problems is the product solving and how is that benefiting you?
TalkDesk is innovatively changing the way we work daily and as a daily user, I find that I am always learning about a new feature that simplifies my daily work life.
Talkdesk experience
What do you like best about the product?
I like the system and how it works and how it allows us to take calls
What do you dislike about the product?
The calling back function, it is not something that we use alot
What problems is the product solving and how is that benefiting you?
It is allowing us to take calls and get scores after we have been marked from our calls that we have taken
decent phone and sms software, no big issues, easy to use
What do you like best about the product?
the layout is nice, easy to use, simple to set up
What do you dislike about the product?
no dark mode, ringing sound can be irritating
What problems is the product solving and how is that benefiting you?
take calls and SMS easily together
Talkdesk review
What do you like best about the product?
With talkdesk I can check how many calls I have taken and recieved in the day, I am able to listen to my calls just incase I have missed something and lastly I am able to check my monthly and weekly QA score. Administrator features are well designed
What do you dislike about the product?
It has as issues with palyback and the audio of the call recordings could be better.I dislike the fact that ACW is only 30 seconds which is not enough for after call work atleast 1 minute would do.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.
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