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user-friendly , convenient
What do you like best about the product?
I can see my PV score and Call quality scores, and I am also able to see what I need to improve on.
I can also see my coaching feedback
I can also see my coaching feedback
What do you dislike about the product?
sometimes it freezes and can have technical issues
What problems is the product solving and how is that benefiting you?
TalkDesk is innovatively changing the way we work daily and as a daily user, I find that I am always learning about a new feature that simplifies my daily work life.
Talkdesk experience
What do you like best about the product?
I like the system and how it works and how it allows us to take calls
What do you dislike about the product?
The calling back function, it is not something that we use alot
What problems is the product solving and how is that benefiting you?
It is allowing us to take calls and get scores after we have been marked from our calls that we have taken
decent phone and sms software, no big issues, easy to use
What do you like best about the product?
the layout is nice, easy to use, simple to set up
What do you dislike about the product?
no dark mode, ringing sound can be irritating
What problems is the product solving and how is that benefiting you?
take calls and SMS easily together
Talkdesk review
What do you like best about the product?
With talkdesk I can check how many calls I have taken and recieved in the day, I am able to listen to my calls just incase I have missed something and lastly I am able to check my monthly and weekly QA score. Administrator features are well designed
What do you dislike about the product?
It has as issues with palyback and the audio of the call recordings could be better.I dislike the fact that ACW is only 30 seconds which is not enough for after call work atleast 1 minute would do.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.
Talkdesk is user friendly
What do you like best about the product?
I like the fact that it shows you when a call comes up so one can always be alert even while working with other duties.
What do you dislike about the product?
I do not like how sometimes it experiences slight technical issues.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me to ensure I provide uninterrupted efficient customer service.
Voicemails
What do you like best about the product?
It allows you to send an automatic voicemail rather than having to record all the time.
What do you dislike about the product?
Can stuck and requires you to restart in between your job.
What problems is the product solving and how is that benefiting you?
Allows us to be able to transfer calls to different departments which makes our job easier.
Love its consistency and reliability
What do you like best about the product?
Helps me track my daily activities and keeps records.
What do you dislike about the product?
Nothing, it is very helpful and straight forward.
What problems is the product solving and how is that benefiting you?
ability to communicate with our clients and provide efficiency.
Talk desk is a good tool for my work flow and runs well. It may take time to load at times.
What do you like best about the product?
It's the convieniance and easy navigation
What do you dislike about the product?
It can be slow to load at times and so I end up being late to clock in
What problems is the product solving and how is that benefiting you?
It solves management overload since I'm able to track my own adherance and time keeping which limits constant need to enquire with relevant parties about my time management
very easy to use and clear communication
What do you like best about the product?
im able to view my QA scores to know where to improve on my next call to keep the good scores comming in
What do you dislike about the product?
sometimes it freeze and makes it difficult to work....SOMETIMES
What problems is the product solving and how is that benefiting you?
The audio quality-now all my calls are clear which also helps QA team to score me accordingly
Lets Talk-Desk.
What do you like best about the product?
Easy to use on work daily basis.
Flexible for customer interactions.
Convenient for use.
Being able to check my QA Evaluations
Can track my daily calls.
Can Aux different aux codes to adhere to my daily work schedule.
Can contact or interact with colleagues through talk desk.
Ring Notification on an incoming call
call transfers with other departments'
option to answer an incoming call
Flexible for customer interactions.
Convenient for use.
Being able to check my QA Evaluations
Can track my daily calls.
Can Aux different aux codes to adhere to my daily work schedule.
Can contact or interact with colleagues through talk desk.
Ring Notification on an incoming call
call transfers with other departments'
option to answer an incoming call
What do you dislike about the product?
Seniors being able to change your aux code status at anytime.
What problems is the product solving and how is that benefiting you?
Talkdesk is making it easy to interact with different customers every day in order to maintain our daily service level, makes it easy to communicate internationally with colleagues and customers, makes it easy for our Quality assurance team to ensure service delivery in talking with our prioritized customers.
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