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I love using Talkdesk
What do you like best about the product?
It is very easy to make calls and received calls
What do you dislike about the product?
There is nothing to really dislike about talkdesk
What problems is the product solving and how is that benefiting you?
Speak to customers
The system could use some improvement
What do you like best about the product?
The autocomplete country code function works really well - which is a time saver for me most of the time.
What do you dislike about the product?
The calls always have a delay and the voicemail design is could be improved a lot - it takes too many clicks to get there.
What problems is the product solving and how is that benefiting you?
Facilitating contact with clients.
Talkdesk for customer service
What do you like best about the product?
the simplicity of the tool and support of the application;
What do you dislike about the product?
The way the data is extracted from the tool
What problems is the product solving and how is that benefiting you?
Contact with the Client
Recommendations to others considering the product:
It is a good tool, and the development team is always ready to listen to us and implement new features.
Talkdesk Review
What do you like best about the product?
Dashboards are easy to develop. It is easy to set up unique ring groups for call routing. The studio flow makes setting up call flows and IVRs very easy.
What do you dislike about the product?
The reporting is not as robust as I would like.
What problems is the product solving and how is that benefiting you?
We were able to looping in a Escalations type of ring group using the Studio flow that will allow our team to receive calls that have been idle for too long.
Recommendations to others considering the product:
There appears to be some turnover in the Account Executive teams so expect to see new faces when you reach out.
Powerful tool, improvements to be made
What do you like best about the product?
TD has a very user-friendly interface. This allowed us to move from our previous tool without any major changes to be made. Users are happy with the size of everything as it's all very well visible and easy to find
What do you dislike about the product?
sometimes you can't click to answer or you get two rings and then immediately switch to "away" status
Sometimes it happens that the Zendesk ticket does not open immediately, the interlocutor has time to make the request or report and only then the ticket opens, giving the possibility to see the telephone number
In some moments Talkdesk switches to REC for no reason
Every time a user goes lunch or offline, on the return the user have to restart everything otherwise nothing will log
Often sets the status to away automatically, if there are more tickets open, it logs only to the last one (very critical aspect in chat)
if another ticket is opened while the current ticket of the call is being processed, it automatically logs the call on the second ticket
slowness in the transition from one status to another
Sometimes it happens that the Zendesk ticket does not open immediately, the interlocutor has time to make the request or report and only then the ticket opens, giving the possibility to see the telephone number
In some moments Talkdesk switches to REC for no reason
Every time a user goes lunch or offline, on the return the user have to restart everything otherwise nothing will log
Often sets the status to away automatically, if there are more tickets open, it logs only to the last one (very critical aspect in chat)
if another ticket is opened while the current ticket of the call is being processed, it automatically logs the call on the second ticket
slowness in the transition from one status to another
What problems is the product solving and how is that benefiting you?
As a customer service team we need a tool to be able to reach our customers via phone or chat. The various "status" allows us to have a better monitoring of the agents and also a better reporting
Overall user experience review
What do you like best about the product?
I am a team lead for a live operations team. Understanding our team member's call productivity is crucial for us. I enjoy that I can customize the gadgets to my preference and most efficient way. Talkdesk's interface is easy and "dummy-proof". It's easy to locate reports and add necessary information from it. Overall, I think Talkdeesk's interface is clean and easy to use.
What do you dislike about the product?
I don't have dislikes per se. I think Talkdesk is packed with everything that I need to run an efficient team and check what is needed. I can't think of a major deal-breaker for me.
What problems is the product solving and how is that benefiting you?
Talkdesk to do all our calling needs. Call disposition is a great tool to understand our teams day to day challenges and provides feedback on what we can do to understand our stakeholders' concerns. There are many benefits and uses that we rely on every day. Such as agent details, call pick up rates, daily call totals, dispositions etc.
Honor
What do you like best about the product?
I like that TD can be configured to route specific calls to specific lines.
What do you dislike about the product?
It's a little tough to find calls that you want to listen to.
What problems is the product solving and how is that benefiting you?
Directing calls to specific Teams.
Talkdesk for 2022
What do you like best about the product?
it continues to provide the necessary information in order for us to do analytics and to plan some actions to improve services and customer experiences. Historical data also given for reference
What do you dislike about the product?
the technical issues that we continuously experiences that in a way hampers planning, analysis and data gathering. it also affects the customer facing side of things
What problems is the product solving and how is that benefiting you?
Decling service level and abandonment rates are the ones that are being solved. It gave us an overview of what are the losses because of these problems and what impact it gives
Recommendations to others considering the product:
Talkdesk definitely is user friendly. Data gathering wise, it provides all the necessary details for you to use whenever you do analysist and strategic planning
Everyday I'm using Talkdesk, everything is perfect.
What do you like best about the product?
Simple for using, fast working. High audio performance.
What do you dislike about the product?
Sometime customer can't hear me because issues with input/output.
What problems is the product solving and how is that benefiting you?
Solving the problems with Glovo orders.
Very good and useful application. I often use it at work and I am extremely satisfied.
What do you like best about the product?
I'm thrilled with the speed of the application.
What do you dislike about the product?
There’s nothing I don’t like on this application.
What problems is the product solving and how is that benefiting you?
Phone calls to clients, couriers and partners. Easier troubleshooting through calls.
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