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My expirience with your application is really good. There is no things such as delay.
What do you like best about the product?
I like user experience and I like user interface. I also like that there is no delay on voice calls. The app is really easy to use and I would recommend it to all of my
colleagues.
colleagues.
What do you dislike about the product?
I dislike that I do not have the option to set my status on the log-in page. Sometimes I have to quit the app and re-login and also I do not like that I do not have the option to leave a note of my calls.
What problems is the product solving and how is that benefiting you?
I am solving my problems with customers and stores and I have benefited from using your app. And I am more productive when I use your app and my bills for my private phone number are at a minimal cost. Thank you for that.
Recommendations to others considering the product:
Talkdesk is a good application I would recommend it.
Efficient communication
What do you like best about the product?
Talkdesk is easy to use and easy to manage multiple team members within a large company. It's also nice to be able to keep track of calls and voicemails recieved.
What do you dislike about the product?
One down side is dispositions within talkdesk not always working making it difficult to properly keep track of notes. Voicemails are not always assigned to someone but a company in general, which can be difficult to track down.
What problems is the product solving and how is that benefiting you?
Talkdesk is the main thing I use to perform my job duties. It has significantly helped to streamline the way I make calls and keep track of leads. It also allows me to quickly make calls and keep track of my contacts.
Talkdesk Review
What do you like best about the product?
Bug-free, easy to use, highly customizable filters
What do you dislike about the product?
Filters can sometimes be a bit buggy, reset randomly
What problems is the product solving and how is that benefiting you?
Customer care inbounds & outbounds calls. Great tool for de-escalation
Fantastic IVR Set-up with Analytics to Match!
What do you like best about the product?
Live Analytics, Manager Functionality around putting folks in Available/Not Available Status, IVR Workflow that is easy to set up. Easy to set up and project manager & CSM were great to work with.
What do you dislike about the product?
The functionality of the main preferences is confusing for folks that use Studio. The execution report - I wish it was widely known to tell you where your issues are in the flow - Why are your calls abandoned or do you need more staffing on the phones?
What problems is the product solving and how is that benefiting you?
We needed a VOIP system that rang when our callers were calling in. In addition, we needed to realize staffing around certain hours of the day. Its important that we are available for our customers.
Talkdesk is easy to use
What do you like best about the product?
Easy user interface when handling calls and reports!
What do you dislike about the product?
The downside to Talkdesk is the Callbar being pushed to the back or forcing itself to the front on screen
What problems is the product solving and how is that benefiting you?
Communication with customers is streamlined and benefits the customer relations
I am very pleased to use Talkdesk. Best app on my service. Really fast and simple
What do you like best about the product?
Simples of this application, best for us. I hope that we will continue to use this app. I have use several apps and this i simplest and best aplication. Best regards.
What do you dislike about the product?
There is nothing to dislike. No bugs, everything is working fine. Quality sound in app. I am glad to use this app and I will stay your user and thanks for everything
What problems is the product solving and how is that benefiting you?
If there is a problem, your support will handle it right and we always had a fast response with your support and problem are solved emediately. Thank you for everything
Recommendations to others considering the product:
Everything is at maximum level.
Talkdesk Is OK
What do you like best about the product?
Built in call recording is useful to have.
What do you dislike about the product?
It is difficult to pull up customer info using the default system.
What problems is the product solving and how is that benefiting you?
Talkdesk is providing a neccessary service. We need some kind of VOIP phone to call customers. THis gets the job done.
Talk desk can be difficult to use sometimes.
What do you like best about the product?
I like the fact that it can show you different areas from where the call came from. I also like the fact that you can pull reports right from it. It helps when you can separate callers into their own groups.
What do you dislike about the product?
I do not like how other people can change your status if they are not management. I also dont really like the fact that you have to enter all the call groups versus highlighting them to pull reports.
What problems is the product solving and how is that benefiting you?
I have solved a lot of issues with people that have hung up. It helps to be able to replay calls and go back in the conversations and listen. It really helps too when it was an angry customer.
Recommendations to others considering the product:
Get to know the system before you jump in!
good service
What do you like best about the product?
The app works and it helps our business communication with our clients on a daily basis.
What do you dislike about the product?
What is disliked is that the software takes time to learn.
What problems is the product solving and how is that benefiting you?
Customer communication
Great system with a good overview (agent status)
What do you like best about the product?
What I like the best = you can everything in 1 view so it makes it easy to spot people out of adherence so we can flag them to the TL's. I like the inbound contact counter Aswell we use those numbers for reports
What do you dislike about the product?
What I dislike is you can only use 12 widgets. We got over 1500 agents working so I have to split some agents on a different dashboard so we have the best view possible
What problems is the product solving and how is that benefiting you?
We can see agents in a quick view of what an agent is doing The benefit is that we can flag agents who are too long in break or aftercall. We can use talk desk for our reports to see the wider picture
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